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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Health Cloud Accredited Professional |
| Exam Number: | Health-Cloud-Accredited-Professional |
| Real Exam Qty: | 60-65 |
| Exam Price: | $200 USD |
| Certificate Validity Period: | 1 year |
| Available Languages: | English |
| Exam Duration: | 105 minutes |
| Related Certifications: | Salesforce Health Cloud Consultant |
| Exam Format: | Multiple select, Online proctored exam, Multiple choice |
| Recommended Training: | Salesforce Trailhead Health Cloud Modules Health Cloud Learning Resources |
| Exam Registration: | Salesforce Certification Registration |
| Sample Questions: | Salesforce Health-Cloud-Accredited-Professional Sample Questions |
| Exam Way: | Online proctored exam via Salesforce certification platform |
| Pre Condition: | No formal prerequisites required. Recommended experience with Salesforce platform and healthcare industry workflows. |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials |
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Salesforce Health Cloud is a powerful platform that is designed to help healthcare providers manage their patient data and improve patient outcomes. The Health Cloud platform is built on the Salesforce platform and includes a range of features and tools that are specifically tailored to the needs of healthcare providers. The Salesforce Health Cloud Accredited Professional Certification Exam is designed to test the knowledge and skills of professionals who work with the Health Cloud platform.
Achieving the Salesforce Health Cloud Accredited Professional certification is a valuable asset for healthcare professionals looking to differentiate themselves in a competitive job market. It demonstrates a commitment to excellence and a deep understanding of the Salesforce Health Cloud platform, making certified professionals highly sought after by healthcare organizations looking to improve their technology infrastructure and patient care.
NEW QUESTION # 60
Bloomington Caregivers is implementing Health Cloud to reduce manual processes for its Contact Center agents. To help streamline caller authentication, the company plans to leverage out-of-the-box Health Cloud features.
Which Health Cloud feature should a consultant recommend the company use in this scenario?
Answer: B
Explanation:
To streamline caller authentication and reduce manual processes for Contact Center agents, Bloomington Caregivers can utilize the "Verify Customer Identity Process Flow" feature in Salesforce Health Cloud.
Verify Customer Identity Process Flow:
This out-of-the-box feature enables agents to verify a caller's identity before processing requests involving sensitive information, ensuring compliance with regulations such as HIPAA.
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Key Components:
* Identity Verification Flow: A guided process that prompts agents to ask callers specific verification questions, such as date of birth, address, or other identifying information. This ensures that only authorized individuals access sensitive health information.
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* Utility Bar Integration: The verification flow can be embedded in the utility bar of the Health Cloud console, providing agents with quick access during calls. This integration streamlines the verification process, reducing the time and effort required for authentication.
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Implementation Steps:
* Customize Verification Questions: Administrators can tailor the verification questions to align with organizational policies and the types of information available in patient records. This customization ensures that the verification process is both effective and relevant.
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* Embed the Verification Flow: Add the Verify Caller Identity flow to the utility bar or relevant record pages within the Health Cloud console. This placement allows agents to initiate the verification process seamlessly during interactions with callers.
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* Agent Training: Provide training to Contact Center agents on using the verification process flow, emphasizing the importance of verifying caller identity to protect personal health information and comply with regulatory requirements.
Benefits:
* Enhanced Security: Ensures that sensitive health information is disclosed only to verified individuals, protecting patient privacy.
* Regulatory Compliance: Assists in adhering to healthcare regulations, such as HIPAA, by implementing standardized verification procedures.
* Operational Efficiency: Reduces manual verification processes, allowing agents to focus on providing quality service to callers.
By implementing the Verify Customer Identity Process Flow, Bloomington Caregivers can enhance the security and efficiency of their Contact Center operations, ensuring that patient information is handled with the utmost care and in compliance with regulatory standards.
References:
Verify the Caller
Protect Health Information by Verifying Caller Identity
NEW QUESTION # 61
Which credentials are available to track against providers with standard Health Cloud? (Choose two.)
Answer: A,B
Explanation:
Reference and details below.
NEW QUESTION # 62
What is the latest FHIR model aligned to Health Cloud?
Answer: B
NEW QUESTION # 63
A pharma company wants to leverage Provider Search to help patients find nearby infusion clinics. Which Health Cloud tool should a consultant leverage to drive performance and scalability?
Answer: D
Explanation:
To drive performance and scalability for Provider Search, a consultant should leverage the Data Processing Engine tool in Health Cloud. This tool allows pharma companies to map and transform the source data from the Provider Data Model into a searchable object called Care Provider Searchable Field. The Data Processing Engine also syncs the data with the Care Provider Searchable Field object once a day or manually as needed12. This process reduces the search time and improves the accuracy of the results. Flow for Industries, Pipeline Analytics, or Business Rules Engine are not tools that can fulfill this requirement.
NEW QUESTION # 64
Bloomington Caregivers is Implementing Health Cloud to streamline the process to register patients to care programs while capturing their consent. The company plans to leverage out-of-the-box Health Cloud features.
Which Health Cloud feature should a consultant recommend the company use in this scenario?
Answer: C
Explanation:
B is correct because Program Enrollment Flow is the out-of-the-box Health Cloud feature that helps users to register patients to care programs while capturing their consent. Program Enrollment Flow is a prebuilt flow template that guides users through the steps of selecting a program, adding related records, and obtaining consent from the patient. The flow also creates a care plan for the patient based on the program template.
NEW QUESTION # 65
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