EX-Con-101 Valid Exam Review - EX-Con-101 Technical Training

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Salesforce EX-Con-101 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Sharing, Visibility, and Licensing	17%	- Sharing rules and external visibility - Data access and security model - License types and allocation
Topic 2: Templates and Themes	10%	- Theme customization and design - Lightning and Visualforce options - Template selection and configuration
Topic 3: Customization Considerations and Limitations	7%	- Limits and governor considerations - Declarative vs programmatic options - Performance and scalability
Topic 4: Adoption and Analytics	5%	- Engagement and adoption strategies - Moderation and community governance - Reporting and dashboards
Topic 5: User Creation and Authentication	13%	- User provisioning methods - Single Sign-On and identity providers - External user activation and permissions
Topic 6: Experience Cloud Basics	8%	- Experience types and use scenarios - Platform capabilities and limitations - Use cases and benefits of Experience Cloud
Topic 7: Branding, Personalization, and Content	15%	- Personalization and targeted content - Content management and CMS integration - Branding and layout customization
Topic 8: Administration, Setup, and Configuration	25%	- PRM and service integration - Site setup and activation - Deployment and migration

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EX-Con-101 Technical Training - EX-Con-101 Certification Test Answers

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Salesforce Certified Experience Cloud Consultant Sample Questions (Q56-Q61):

NEW QUESTION # 56
Universal Containers (UC) has a customer portal so that customers can manage their shipping. UC has several sharing rules in place and leverages theExternal Account Hierarchy to assist with data access. One of UC's large customers, Cloud Kicks, has recently acquired Northern Trail Outfitters. Sales wants to merge these two accounts, but they are getting an error.
What could be the cause of the error?

A. Accounts with active Experience Cloud users cannot be merged with another account.
B. The user trying to merge the accounts does not have the Merge Portal Roles permission.
C. Accounts used in an External Account Hierarchy cannot be merged with another account.
D. The user trying to merge the accounts does not have the System Administratorprofile.

Answer: C

Explanation:
The cause of the error is that accounts used in an External Account Hierarchy cannot be merged with another account. An External Account Hierarchyis a feature that allows you to create a hierarchy of partner accounts and contacts that mirrors the structure of your partner's organization. This helps you manage data access and visibility for your partners. However, accounts that are part of an ExternalAccount Hierarchy cannot be merged with other accounts, because this would disrupt the hierarchy and the sharing settings.

NEW QUESTION # 57
Bloomington Caregivers (BC) has created a customer Experience site using Experience Cloud that gives customersthe ability to pay this, manage appointments, and open cases with support. BC also has a partner Experience site on Experience Cloud. The company's leadership has now decided to extend access to the customer Experience site to its partners and internal Salesforce users so they can collaborate more effectively.
What is the recommended way to add partners and internal users to the customer Expenence site?

A. Add the existing partner profiles and internal user profiles to the customer Experience site; this will automatically give usersaccess to the customer site.
B. Create business accounts for partners and internal users, enable the accounts as customers, and thencreate users under these accounts by creating contacts.
C. Configure SSO between the partner site and customer site so partners get access. Also configure SSO between internal org and the customer site so internal users get access to the customer site.
D. Enable the partner accounts and the internal accounts as customers; the users under these accounts will then automatically gam access to the customer site.

Answer: D

Explanation:
To add partners and internal users to the customer Experience site, the recommended way is to enable the partner accounts and the internal accounts as customers; the usersunder these accounts will then automatically gain access to the customer site. A customer account is an account that has the Is Customer checkbox enabled.
This indicates that the account is part of your customer network and can access your customer Experience site. To enable an existing account as a customer, you need to edit the account record and check the Is Customer checkbox. This will automatically grant access to the customer site to all the users under that account, without creating new user recordsor profiles.

NEW QUESTION # 58
Cloud Kicks has noticed its new Experience Cloud site is taking a long time to load.
Which tool should the system administrator use to troubleshoot the problem?

A. Salesforce Community Page Optimizer
B. Lightning Page Maximizer
C. Experience Cloud Performance Profiler
D. Cloud Network Optimization Bolt

Answer: A

Explanation:
To troubleshoot the problem of the site taking a long time to load, the system administrator should use Salesforce Community Page Optimizer. This is a tool that analyzes the performance of an Experience Cloud site and provides recommendations for improving the page load time. The tool checks for issues such as component density, image size, caching settings, and network latency.

NEW QUESTION # 59
Ursa Major Solar (UMS) wants to differentiate between the leads created by partners and the leads created by its ownSales team. All lead records are shared with partners: however, some of the information captured by the Sales team on the lead record should not be shared with partners.
Which two steps should UMS take at a minimum in order to meet the requirement?
Choose2 answers

A. Create Page Layouts for Lead Distribution.
B. Create a separate channel for partners in PRM Workspaces.
C. Enable "Lead Sharing" in Digital Experience settings.
D. Create Lead Record Types for Lead Distribution.

Answer: A,D

Explanation:
To differentiate between the leads created by partners and the leads created by its own Sales team, UMS should create lead record types and page layouts for lead distribution. A record type is a way to offer different business processes, picklist values, and page layouts to different users based on their profiles. A page layout is a way to control the layout and organization of detail and edit pages in Salesforce. By creating lead record types and page layouts, UMS can customize the fields and values that are displayed to partners and Sales team members.

NEW QUESTION # 60
UrsaMajor Solar (UMS) noticed that quest users are unable to see images on its customer portal.
Which setting should UMS enable in order for quest users to see the images?

A. "Let guestusers view asset files and CMS content available to the community" in the Administration Workspace
B. The "Jepson" theme in the Builder Workspace
C. "Allow guest users to self register" in the Administration Workspace
D. "Enable Image Connect for guest users" in the Administration Workspace

Answer: A

Explanation:
This setting allows guest users to view images and other content that are stored as asset files or CMS content in your Experience Cloud site. You need to enable this setting if you want guest users to see images on your customer portal.

NEW QUESTION # 61
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