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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Migration and Change Management	5%	- Migration planning 1. Data migration strategies 2. Transition from other platforms - Adoption and enablement 1. Training and change management plans 2. Best practices for Slack adoption
Workflows and Integrations	12%	- Workflow Builder 1. Custom workflow templates 2. Automate routine processes - Integrations and apps 1. App management and distribution 2. Third-party integrations
Governance and Administration	20%	- Workspace administration 1. Roles and permissions 2. Guest access management 3. Workspace settings and policies - Governance framework 1. Data governance and compliance 2. Channel management policies 3. Acceptable use policies
Channel Strategy	25%	- Channel architecture design 1. Public vs. private channel strategy 2. Channel segments and cross-org channels 3. Channel naming conventions and organization - User Groups and permissions 1. User Group creation and management 2. Default channels and channel management policies
Discovery	20%	- Gather requirements 1. Understand business goals and collaboration needs 2. Identify current workflows and pain points - Stakeholder analysis 1. Identify key stakeholders and decision-makers 2. Conduct discovery workshops
Security	18%	- Authentication and access 1. Single Sign-On (SSO) configuration 2. Domain verification and auto-provisioning - Slack security and compliance 1. Enterprise Key Management (EKM) 2. Retention policies and export 3. Data Loss Prevention (DLP)

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Salesforce Certified Slack Consultant Sample Questions (Q83-Q88):

NEW QUESTION # 83
A healthcare organization using Slack needs to comply with HIPAA regulations. What is the best practice for approving apps in their Slack workspaces?

A. Allow all healthcare-related apps without specific approval
B. Automatically approve apps that claim HIPAA compliance
C. Implement a review process for apps to ensure they meet HIPAA compliance standards
D. Permit only apps developed by the healthcare organization itself

Answer: C

Explanation:
A review process allows the organization to verify that each app adheres to HIPAA compliance standards, ensuring patient data is handled securely.

NEW QUESTION # 84
A user reports that they are not receiving notifications from Slack, despite having important ongoing conversations. What should be the first step in troubleshooting this issue?

A. Suggest the user switch to a different communication platform
B. Immediately reinstall the Slack application on the user's device without checking settings
C. Advise the user to ignore the issue as it may resolve itself automatically
D. Check the user's notification settings in Slack to ensure they are configured correctly for their needs

Answer: D

Explanation:
The first and most effective step in troubleshooting notification issues in Slack is to check the user's notification settings. Ensuring these settings are configured correctly can often resolve the issue without needing more drastic measures.

NEW QUESTION # 85
Your client is migrating to Enterprise Grid and is looking for guidance on how to manage guest users that will need to retain the same level of access to Slack post-migration.
What should you suggest?

A. Convert guests to multi-channel guests.
B. Enable the option to bypass SSO for guests.
C. Convert guests to full members.
D. Collaborate with guests via a Slack Connect channel.

Answer: D

Explanation:
The correct recommendation is to collaborate with guests through Slack Connect channels . In an Enterprise Grid migration, guest access must be reviewed carefully because external collaboration should be governed, secure, and intentionally scoped. Slack Connect is the better long-term model for working with external parties because it allows separate organizations to collaborate in shared channels while each organization retains control over its own users, authentication, lifecycle management, and security policies. Option A is dangerous because converting guests to full members gives external users internal membership privileges and can create unnecessary security exposure. Option B addresses authentication behavior but does not solve the access model. Option C preserves a guest construct, but it does not provide the same clean enterprise collaboration model that Slack Connect is designed to support. The question specifically asks how to manage guest users post-migration while retaining collaboration access; Slack Connect preserves the collaboration need without turning external people into internal members.
Reference topic: Delivery and Migration - Enterprise Grid migration, external collaboration model, guest- user planning, Slack Connect transition, and post-migration access design.

NEW QUESTION # 86
You are proposing a Slack grid design for a client with multiple departments that often collaborate on shared projects. What grid design option would you recommend to facilitate both department- specific and collaborative communications?

A. Encouraging the use of direct messages for most departmental communications to avoid creating too many channels
B. A grid with a large number of private channels, each dedicated to specific topics to maintain confidentiality
C. A grid with only public channels for all communications to promote transparency
D. A grid design that includes both department-specific channels and cross-functional channels for shared projects

Answer: D

Explanation:
The recommended design is a balanced approach that includes department-specific channels for focused communications within departments and cross-functional channels for collaborative projects. This structure caters to the need for both targeted and shared communication spaces, enhancing overall efficiency and collaboration.

NEW QUESTION # 87
In the event of a technical issue during Slack migration, who should the client contact first for resolution?

A. The client should try to resolve the issue independently before reaching out for assistance
B. The Partner's consulting team, as they are the primary point of contact and responsible for managing the migration
C. Contact Slack's customer service directly for all technical issues
D. A third-party IT service provider not involved in the migration project

Answer: B

Explanation:
The client should first contact the Partner's consulting team for any technical issues during migration. The Partner's team is responsible for overseeing the migration and is equipped to either resolve the issue or escalate it appropriately to Slack if necessary.

NEW QUESTION # 88
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