Valid ITIL-4-Foundation Exam Test, ITIL-4-Foundation Real Question

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ITIL ITIL-4-Foundation Exam Syllabus Topics:

SectionWeightObjectives
Four Dimensions of Service Management15%- Information and technology
- Value streams and processes
- Partners and suppliers
- Organizations and people
ITIL Guiding Principles20%- Collaborate and promote visibility
- Optimize and automate
- Focus on value
- Progress iteratively with feedback
- Think and work holistically
- Keep it simple and practical
- Start where you are
Service Management Concepts15%- Service relationships: service providers, consumers, stakeholders
- Products and services
- Value, outcomes, costs and risks
ITIL Service Value System20%- Governance
- Overview and purpose
- Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support
- Continual improvement
ITIL Practices30%- Service management practices
  • 1. Service desk
    • 2. Service configuration management
      • 3. Deployment management
        • 4. Incident management
          • 5. Problem management
            • 6. Change enablement
              • 7. Service request management
                - General management practices
                • 1. Service level management
                  • 2. Relationship management
                    • 3. Supplier management
                      • 4. Information security management
                        • 5. Continual improvement

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                          ITIL 4 Foundation Exam Sample Questions (Q107-Q112):

                          NEW QUESTION # 107
                          Identify the missing word in the following sentence.
                          The purpose of the service configuration management practice to to ensure mat accurate and reliable information about the configuration of [?], and the is that support mem, is available when and where it to needed.

                          Answer: C

                          Explanation:
                          The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of IT assets, and the relationships that support them, is available when and where it is needed1. IT assets are any financially valuable components that can contribute to the delivery of an IT product or service2. Configuration items are any component that needs to be managed in order to deliver an IT service3. References: ITIL Foundation - ITIL 4 Edition, page 15; ITIL 4 - A Pocket Guide, page
                          36; ITIL 4 Practice Guide: Service Configuration Management, page 7.


                          NEW QUESTION # 108
                          Which is a risk that might be removed from a service consumer by an IT service?

                          Answer: B


                          NEW QUESTION # 109
                          Which practice makes new services available for use?

                          Answer: D


                          NEW QUESTION # 110
                          Which of the four dimensions focuses or managing data in compliance with industry regulations?

                          Answer: B

                          Explanation:
                          Explanation
                          ITIL has defined four dimensions that collectively are critical to the effective and efficient delivery of value to customers and other stakeholders in the form of products and services. These dimensions are:
                          Organizations and People
                          Information and Technology
                          Partners and Suppliers
                          Value Streams and Processes
                          https://www.bmc.com/blogs/itil-four-dimensions-service-management/


                          NEW QUESTION # 111
                          Which practice has a purpose that includes maximizing success by ensuring that risks have been properly assessed?

                          Answer: D

                          Explanation:
                          Explanation/Reference: https://www.symphonysummit.com/products/what-is-it-service-management-itsm/


                          NEW QUESTION # 112
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