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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Discovery | 13% | - Research Methods and Tools - User Needs and Requirements Gathering - Business Value of Salesforce UX - Salesforce UX Personas and Processes |
| Topic 2: Design Strategy & Solutioning | - Journey Mapping and Experience Design - Problem Definition and Scoping | |
| Topic 3: Prototyping & Validation | - Prototyping Methods - Usability Testing and Iteration | |
| Topic 4: Salesforce Platform UX Implementation | - Lightning Design System (SLDS) - Mobile UX and Responsive Design - Declarative UX Configuration | |
| Topic 5: UX Fundamentals | 16% | - Usability and Information Architecture - Human-Centered Design Principles - Branding and Visual Design Impact - Accessibility and Inclusive Design |
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NEW QUESTION # 105
What are Salesforce core design principles when making design decisions?
Answer: A
Explanation:
The Salesforce Lightning Design System (SLDS) reflects the patterns and components that underpin the Salesforce product. These patterns and components provide a unified language and consistent look and feel when designing apps and products within the Salesforce ecosystem. The Lightning Experience UI, which SLDS represents, was crafted using four core design principles. We encourage you to keep them in mind as you develop your applications.They are1:
Clarity - Eliminate ambiguity. Enable people to see, understand, and act with confidence.
Efficiency - Streamline and optimize workflows. Intelligently anticipate needs to help people work better, smarter, and faster.
Consistency - Create familiarity and strengthen intuition by applying the same solution to the same problem.
Beauty - Demonstrate respect for people's time and attention through thoughtful and elegant craftsmanship.Introduction to the Salesforce Lightning Design System
NEW QUESTION # 106
Cloud Kicks has identified a Trusted Advisor persona as their primary focus for the next iteration.
Which key business process defining their work should be analyzed to make sure the delivered experience fits their needs?
Answer: A
Explanation:
According to the Salesforce Trailhead, the Trusted Advisor persona spends 3+ hours a day maintaining relationships with existing customers. They upsell products, grow deals, and manage renewals.This persona also spends time prospecting for new opportunities in existing accounts and gathering requirements from prospects1 Therefore, the key business process that defines their work and should be analyzed to make sure the delivered experience fits their needs is maintaining relationships with existing customers. This process involves understanding the customer's needs, goals, expectations, and satisfaction, as well as providing them with relevant solutions, support, and value.The UX Designer should focus on creating a user interface that enables the Trusted Advisor to easily access and update customer information, communicate and collaborate with customers, and track and measure customer loyalty and retention23 Managing sales pipeline and forecasting: This is not the key business process that defines the work of the Trusted Advisor persona, but rather the Data Expert persona. The Data Expert persona spends 3+ hours a day on reporting and sales forecasting.They also spend 1-3 hours managing the sales pipeline and tools for the sales team1 Customizing and administering Salesforce: This is not the key business process that defines the work of the Trusted Advisor persona, but rather the Sales Leader persona. The Sales Leader persona spends most of their day managing, coaching, and training sales reps.They also spend time managing tools and processes for sales reps, which includes customizing and administering Salesforce1 Learn About Sales Cloud Personas Unit | Salesforce Trailhead How to Increase Your Sales with Personas for Salesforce Users | RTS Labs How to Use Journey Mapping to Improve Employee Engagement
NEW QUESTION # 107
Cloud Kicks (CK) wants to better deliver products to its customers. CK's UX Designer has an innovative solution but is struggling to get the team to visualize where and why it fits into what the customer does.
Which technique should be used?
Answer: C
Explanation:
A storyboard is a visual representation of a user's journey with a product or service. It shows how the user interacts with the product or service in a specific context, what their goals and pain points are, and how the product or service solves their problems or meets their needs.A storyboard typically consists of a series of sketches or illustrations that depict the user's actions, thoughts, and emotions at each step of the journey1.
A storyboard is the most suitable technique for CK's UX Designer to use in this case, because it can help them communicate their innovative solution to the team and show where and why it fits into what the customer does. A storyboard can also help the UX Designer to validate their assumptions, test their ideas, and get feedback from the team and the customers.A storyboard can also inspire the team to generate more ideas and solutions, and align them with the user's perspective2.
Personas are fictional characters that represent the potential users of a product or service. They are based on user research and data, and they describe the user's demographics, behaviors, motivations, goals, and frustrations. Personas are useful for understanding the user's needs and expectations, and for designing products or services that cater to them. However, personas alone are not enough to show how the user interacts with the product or service in a specific context, or how the product or service solves their problems or meets their needs.Personas need to be complemented with other techniques, such as scenarios, user stories, or storyboards, to illustrate the user's journey3.
A high-fidelity prototype is a realistic and interactive simulation of a product or service. It mimics the look, feel, and functionality of the final product or service, and it can be used for testing and evaluation purposes. A high-fidelity prototype is useful for demonstrating the features and benefits of a product or service, and for getting feedback from the users and stakeholders. However, a high-fidelity prototype is not the best technique for showing where and why a product or service fits into what the customer does, as it focuses more on the details and specifics of the product or service, rather than the context and situation of the user. A high-fidelity prototype is also more time-consuming and resource-intensive to create than a storyboard, and it may not be necessary at the early stages of the design process.
NEW QUESTION # 108
Cloud Kicks (CK) wants gamified learning content for its internal users and leadership. CK wants to create a custom product training as a part of the experience. What should be recommended?
Answer: B
Explanation:
The correct solution is C. Enablement Site to build and assign custom modules, exactly as specified in the uploaded study guide. An Enablement Site is appropriate because the requirement is broader than simply showing users contextual assistance. Cloud Kicks requires structured, custom product training that can be delivered as learning content to internal users and leadership. Salesforce's Enablement functionality supports publishing modules and assigning relevant learning content to users. Salesforce documentation specifically explains that administrators can assign modules published on an enablement site and that users can complete assigned content from within Salesforce. Option A addresses a narrower use case. In-App Guidance prompts are effective for contextual onboarding, feature announcements, and short instructional interventions within the user's workflow, but they are not a replacement for a structured custom learning curriculum.
Option B provides an environment where users can experiment, but a sandbox does not inherently provide organized learning modules, assignments, learning progression, or formal enablement content.
The UX requirement here is therefore solved by selecting the platform capability that supports repeatable, organized, assignable learning experiences, rather than merely contextual assistance or an experimentation environment.
Study Guide reference/topics: Enablement Sites, custom learning modules, onboarding, internal user education, Declarative Design.
NEW QUESTION # 109
A UX Designer is asked to design a responsive page. When screen resolution changes, the content of the page should expand across columns or wrap and push itself onto new rows. Which Salesforce Lightning Design System (SLDS) utility provides the most flexible system to meet these requirements?
Answer: B
Explanation:
The uploaded study guide identifies B. Grid as the correct SLDS utility.
The requirement describes a responsive layout in which content must adapt as available screen width changes.
Elements may occupy multiple columns on wider screens and then wrap into additional rows when horizontal space becomes constrained.
A Grid system is designed precisely for this type of flexible page structure. It allows designers and developers to organize content into responsive rows and columns rather than relying on fixed positioning.
Option A, Float, can affect how individual elements position themselves relative to surrounding content, but it does not provide the structured, flexible responsive-layout system required by the scenario.
Option C, Alignment, controls positioning or distribution of content but does not itself define the responsive column-and-row layout architecture described.
The underlying UX principle is that responsive design should adapt the interface to varying screen sizes without requiring a completely separate page for each device. A grid gives the layout a systematic structure for resizing, wrapping, and repositioning content while retaining hierarchy.
Therefore, when the design requirement explicitly describes columns that can expand and wrap into new rows, the SLDS Grid utility is the appropriate solution.
Study Guide reference/topics: SLDS Grid, responsive design, flexible layouts, columns and rows, Salesforce Lightning Design System.
NEW QUESTION # 110
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