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SAP C_C4HCX Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: SAP Integration Suite11-20%- Cloud Integration capabilities
- Open Connectors
- API Management
- Integration strategy and architecture
Topic 2: SAP Emarsys Customer Engagement and SAP Marketing Cloud<=10%- Campaign management
- Marketing automation strategies
- Customer segmentation
Topic 3: SAP Commerce Cloud11-20%- Commerce solution architecture
- Order management
- Storefront and catalog management
Topic 4: Managing Clean Core<=10%- Applying clean core methodology to SAP CX solutions
- Evaluating for clean core principles
Topic 5: Extensibility in SAP CX Solutions11-20%- Low-code/No-code development (SAP Build)
- In-app extensibility
- Side-by-side extensibility using SAP BTP
Topic 6: The Intelligent Enterprise<=10%- SAP Business Suite Strategy
- Understanding SAP's End-to-End Business Processes
Topic 7: SAP Customer Data Solutions11-20%- Customer Data Cloud (Identity and Consent)
- Customer Data Platform (Unification and Segmentation)
Topic 8: SAP Sales Cloud and SAP Service Cloud11-20%- Sales process configuration
- Service ticket workflows
- Integration with back-end systems

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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions (Q78-Q83):

NEW QUESTION # 78
When are product fields created in SAP Emarsys Customer Engagement?

Answer: C


NEW QUESTION # 79
Which of the following are integration styles according to the SAP Integration Solution Advisory Methodology?
Note: There are 3 correct answers to this question.

Answer: A,B,E


NEW QUESTION # 80
Which of the following are types of data contained in SAP S/4HANA Cloud? Note: There are 3 correct answers to this question.

Answer: B,C,D


NEW QUESTION # 81
You are implementing SAP Sales Cloud.
What native analytics capabilities are available? Note: There are 2 correct answers to this question.

Answer: A,C


NEW QUESTION # 82
You need to perform technical services on equipment located at customer sites.
How can you update the structure of equipment installed at a customer location in SAP Service Cloud?

Answer: D


NEW QUESTION # 83
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