Plat-UX-102 PrüfungGuide, Salesforce Plat-UX-102 Zertifikat - Salesforce Certified Platform Strategy Designer

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Salesforce Plat-UX-102 Exam Syllabus Topics:

SectionWeightObjectives
Intangible Deliverables26%- Culture and capability building
- Change and adoption enablement
- Governance and mindset
- Stakeholder alignment
Value Design32%- Strategic direction and rationale
- Value measurement and outcomes
- Ethics and value alignment
- Context and innovation impact
Tools and Artifacts23%- Design frameworks and methods
- Documentation and visualization
- Strategy mapping and modeling
- Decision-making tools
Leveraging Adjacent Roles and Skills19%- Integrating UX and technical perspectives
- Collaboration with architects and designers
- Working with product and business teams
- Leading cross-functional work

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Plat-UX-102 Unterlage - Plat-UX-102 Fragenkatalog

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Salesforce Certified Platform Strategy Designer Plat-UX-102 Prüfungsfragen mit Lösungen (Q98-Q103):

98. Frage
Cloud Kicks wants to start providing coupons to its digital consumers.
In addition to Marketing Cloud, which product should be recommended?

Antwort: A

Begründung:
B2C Commerce is a Salesforce product that helps businesses create engaging and personalized online shopping experiences for their customers. It integrates with Marketing Cloud to enable coupon management, promotion tracking, and customer segmentation. https://www.salesforce.com/products/commerce-cloud/b2c-commerce/


99. Frage
Cloud Kicks (CK) wants to make sure its customers understand the ion between its prod and its goal of sustainable manufacturing.
CK initiates a project to integrate sustainable messaging into its commerce experience, What should the strategy designer use to ensure the new sustainability messaging is desirable to customers?

Antwort: A

Begründung:
Conducting customer interviews is a direct and effective method to ensure that sustainability messaging resonates with customers. Through these conversations, the strategy designer can gather insights into customer values and preferences, guiding the development of messaging that aligns with customer expectations and enhances the desirability of the brand's commitment to sustainable practices.


100. Frage
A strategy designer has noticed that stakeholder perspectives often take a features-first mindset when discussing the problem space and user insights.
Which co-creation approach should help stakeholders shift to a users-first mindset before discussing solutions?

Antwort: B

Begründung:
An empathy workshop is a co-creation approach that should help stakeholders shift to a users-first mindset before discussing solutions. An empathy workshop is a method that involves engaging stakeholders in activities that help them understand and empathize with the users' needs, goals, pain points, and emotions. It helps foster a human-centered perspective and mindset among stakeholders, and inspire them to generate ideas that address the users' problems or desires. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/facilitate-an-empathy-workshop


101. Frage
project team at Cloud Kicks framed this design challenge: "How might we help our customers amidst supply chain interruptions?
What information is missing that belongs in all well-written challenge statements?

Antwort: A

Begründung:
A well-written challenge statement should clearly define the target user or persona to ensure the design solutions are tailored to their specific needs and contexts. Including the persona in the challenge statement focuses the team's efforts on creating solutions that are relevant and impactful for the intended audience.


102. Frage
Cloud Kicks wants to improve its business model to be closer to its customers and provide quantifiable improvements to business efficiency.
Which framework should be used to drive the success of the new business model?

Antwort: A

Begründung:
The Desirable, Feasible, Viable framework is essential for ensuring a new business model's success. It ensures the model is customer-centric (Desirable), technically and organizationally achievable (Feasible), and financially sustainable (Viable), aligning the innovation with customer needs, operational capabilities, and business objectives.


103. Frage
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