New ITIL ITIL-4-Foundation Exam Preparation, ITIL-4-Foundation Detailed Study Dumps

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ITIL ITIL-4-Foundation Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Service Management Key Concepts25%- Value and Value Co-creation
- Service Relationships and Stakeholders
Topic 2: ITIL Practices Overview15%- Incident Management
- Service Desk
- Problem Management
- Service Level Management
- Change Enablement
Topic 3: ITIL Guiding Principles25%- Focus on Value
- Progress Iteratively with Feedback
- Keep It Simple and Practical
- Optimize and Automate
- Collaborate and Promote Visibility
- Start Where You Are
- Think and Work Holistically
Topic 4: ITIL Service Value System (SVS)15%- Service Value Chain
- Practices Overview
- Governance
Topic 5: Four Dimensions of Service Management20%- Partners and Suppliers
- Organizations and People
- Information and Technology
- Value Streams and Processes

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ITIL 4 Foundation Exam Sample Questions (Q12-Q17):

NEW QUESTION # 12
Identify the missing word in the following sentence.
A user is [?] that uses services.

Answer: B


NEW QUESTION # 13
Which action is performed by a service provider?

Answer: B


NEW QUESTION # 14
What is a definition of a problem?

Answer: B


NEW QUESTION # 15
What role would be MOST suitable for a new graduate with great levels of empathy and understanding of business issues? They also have good communication skills, high emotional intelligence, and a broad understanding of IT technology.

Answer: A


NEW QUESTION # 16
Which term is used to describe removing something that could have an effect on a service?

Answer: C

Explanation:
Explanation
A change is defined as the addition, modification, or removal of anything that could have a direct or indirect effect on services
https://www.bmc.com/blogs/itil-change-enablement/#:~:text=A%20change%20is%20defined%20as,or%20indire


NEW QUESTION # 17
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