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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Four Dimensions of Service Management	- Information and technology - Value streams and processes - Organizations and people - Partners and suppliers
Key Concepts of Service Management	- Products and services relationship - Value and value co-creation - Organizations, service providers, service consumers
ITIL Service Value System (SVS)	- Guiding principles - Continual improvement - Service value chain - Governance - Opportunity, demand, and value
ITIL Practices Overview	- General management practices (e.g., continual improvement, risk management) - Service management practices (e.g., incident management, service desk, change enablement) - Technical management practices (e.g., deployment management, infrastructure and platform management)

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EXIN ITIL 4 Foundation Sample Questions (Q192-Q197):

NEW QUESTION # 192
What is a cause, or potential cause, of one or more incidents?

A. A problem
B. A workaround
C. A configuration item
D. An incident

Answer: A

NEW QUESTION # 193
Which value chain activity ensures a shared understanding of the current status and required direction for all products and services?

A. Plan
B. Deliver and support
C. Improve
D. Design and transition

Answer: A

NEW QUESTION # 194
Which is one of the MAIN concerns of the 'design and transition' value chain activity?

A. Meeting stakeholder expectations
B. Understanding stakeholder needs
C. Understanding the organization's vision
D. Ensuring service components are available

Answer: A

NEW QUESTION # 195
Which is a way of applying the guiding principle 'focus on value'?

A. Doing fewer things, but doing them better
B. Understanding how service consumers use services
C. Recognizing the complexity of systems
D. Comprehending the whole, but doing something

Answer: B

NEW QUESTION # 196
What type of change is pre-authorized, low risk, relatively common, and follows a procedure or work instruction?

A. An internal change
B. A standard change
C. An emergency change
D. A normal change

Answer: B

NEW QUESTION # 197
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