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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionObjectives
Understand the digital product lifecycle in terms of the ITIL operating model- Digital product lifecycle and value streams
  • 1. Operating and improving digital products
    • 2. Designing and delivering digital products
      Understand how ITIL practices contribute to high-velocity IT- Key ITIL practices for high-velocity environments
      • 1. Deployment management
        • 2. Business analysis
          • 3. Architecture management
            • 4. Information security management
              • 5. Service validation and testing
                Understand the importance of the ITIL guiding principles in a high-velocity IT environment- Applying ITIL guiding principles
                • 1. Focus on value
                  • 2. Optimize and automate
                    Understand concepts regarding the high-velocity nature of digital enterprises- Understand the concepts of high-velocity IT
                    • 1. Digital technology and digital organizations
                      • 2. The characteristics of high-velocity IT
                        Understand how to contribute to achieving value with digital products- Value creation in high-velocity IT
                        • 1. Customer and stakeholder value
                          • 2. Feedback loops and continual improvement

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                            Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q20-Q25):

                            NEW QUESTION # 20
                            Which is a characteristic of a digital organization?

                            Answer: B

                            Explanation:
                            A digital organization embeds digital technology into its core value-creating activities rather than limiting it to support functions. This means digital technology is primarily used in the organization's main operational and customer-facing processes, enabling new ways of delivering value, improving agility, and supporting continuous innovation in how the business operates.


                            NEW QUESTION # 21
                            A newly released IT service has been impacted by downtime. Time to market is critical with this service and so the development team is pushing to continue releasing new features. A site reliability engineering (SRE) team has been assigned to the service.
                            Which approach should the SRE team recommend to balance the requirements for high availability and short time to market?

                            Answer: C

                            Explanation:
                            In site reliability engineering, an error budget provides a controlled balance between innovation (new releases) and stability (availability). It defines how much unreliability is acceptable within a given period, allowing teams to continue releasing features while ensuring availability targets are not exceeded. This directly supports balancing rapid time to market with high system reliability.


                            NEW QUESTION # 22
                            An organization has recently acquired another company with its own service management teams.
                            The organization wants to ensure healthy relationships between employees and the opportunity for everyone to contribute to value co-creation.
                            What should the organization do NEXT?

                            Answer: D

                            Explanation:
                            When two organizations are integrated, relationship health and effective value co-creation depend on understanding the people involved, their roles, expectations, and potential conflicts.
                            Stakeholder analysis is the appropriate next step because it identifies all relevant groups, their interests, influence, and possible areas of friction. This creates the foundation for aligning collaboration and ensuring inclusive participation in value creation.


                            NEW QUESTION # 23
                            An organization is considering its options for mitigating service continuity risks in an effort to ensure resilient operations. It has determined alternative sites that are suitable for use to resume normal operations in the event of a natural disaster, established data backup capabilities and identified manual ways of working.
                            Which would be the BEST option this organization could consider to complete its overall risk mitigation?

                            Answer: A

                            Explanation:
                            To complete its overall risk mitigation, the organization should ensure the plan is tested. Testing validates that backup sites, data recovery, and manual processes actually work in practice, ensuring resilience during a real disaster.


                            NEW QUESTION # 24
                            A newly-formed site reliability engineering (SRE) team is focused on increasing the resilience of IT systems. The team is investigating tooling options that can be used to diagnose issues and automate operational responses.
                            Which practice would BEST help this team?

                            Answer: A

                            Explanation:
                            Monitoring and event management best supports an SRE team aiming to increase resilience, as it provides the tools to detect, diagnose, and respond to issues automatically, reducing downtime and improving system reliability.


                            NEW QUESTION # 25
                            ......

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