Microsoft인증MB-230덤프

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MB-230인증시험패스는 쉬운 일은 아닙니다. 높은 전문지식은 필수입니다.하지만 자신은 이 방면 지식이 없다면 ExamPassdump가 도움을 드릴 수 있습니다. ExamPassdump의 전문가들이 자기만의 지식과 지금까지의 경험으로 최고의 IT인증관련자료를 만들어 여러분들의 고민을 해결해드릴 수 있습니다. 우리는 최고의MB-230인증시험문제와 답을 제공합니다. ExamPassdump는 최선을 다하여 여러분이 한번에MB-230인증시험을 패스하도록 도와드릴 것입니다. 여러분은 우리 ExamPassdump 선택함으로 일석이조의 이익을 누릴 수 있습니다. 첫쨰는 관여지식은 아주 알차게 공부하실 수 있습니다.둘째는 바로 시험을 안전하게 한번에 통과하실 수 있다는 거죠.그리고 우리는 일년무료 업데이트서비스를 제공합니다.덤프가 업뎃이되면 우리는 모두 무료로 보내드립니다.만약 시험에서 실패한다면 우리 또한 덤프비용전액을 환불해 드립니다.

Microsoft MB-230 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Manage cases and knowledge management51-55%- Create and manage cases
  • 1. Configure case types and statuses
    • 2. Manage case hierarchies and relationships
      • 3. Implement case routing and queues
        - Configure Dynamics 365 Copilot for Service
        - Implement knowledge management
        • 1. Create and manage knowledge articles
          • 2. Configure knowledge search and recommendations
            • 3. Integrate knowledge with cases and portals
              Topic 2: Implement scheduling10-14%- Configure service scheduling
              • 1. Set up resources and resource groups
                • 2. Define service activities and requirements
                  • 3. Implement scheduling rules and availability
                    Topic 3: Implement Customer Service multi-session experience5-9%- Configure Customer Service workspace
                    • 1. Set up app profiles and session templates
                      • 2. Integrate channels and productivity tools
                        Topic 4: Manage analytics, visualizations, and insights5-9%- Create and manage dashboards and reports
                        • 1. Use out-of-box Customer Service reports
                          • 2. Build custom dashboards and visualizations
                            - Implement Customer Voice surveys and feedback
                            Topic 5: Implement Connected Customer Service2-6%- Set up IoT and field service integration
                            Topic 6: Implement routing and work distribution2-6%- Configure unified routing
                            • 1. Define routing rules and decision trees
                              • 2. Set up workstreams and queues
                                Topic 7: Manage entitlements and service level agreements (SLAs)15-19%- Configure entitlements
                                • 1. Associate entitlements with customers and cases
                                  • 2. Define entitlement terms and restrictions
                                    - Implement SLAs
                                    • 1. Define SLA KPIs and timelines
                                      • 2. Configure SLA actions and warnings
                                        • 3. Manage SLA calculations and pauses
                                          Topic 8: Implement Microsoft Power Platform integration2-6%- Integrate Power Apps and Power Automate
                                          • 1. Create custom forms and workflows
                                            • 2. Connect Customer Service with other apps

                                              >> MB-230자격증공부자료 <<

                                              MB-230자격증공부자료 시험준비에 가장 좋은 인기시험 덤프 샘플문제

                                              안심하시고ExamPassdump 를 선택하게 하기 위하여, ExamPassdump에서는 이미Microsoft MB-230인증시험의 일부 문제와 답을 사이트에 올려놨으니 체험해보실 수 있습니다. 그러면 저희한테 신뢰가 갈 것이며 또 망설임 없이 선택하게 될 것입니다. 저희 덤프로 여러분은 한번에 시험을 패스할 수 있으며 또 개인시간도 절약하고 무엇보다도 금전상으로 절약이 제일 크다고 봅니다. ExamPassdump는 여러분들한테 최고의Microsoft MB-230문제와 답을 제공함으로 100%로의 보장 도를 자랑합니다, 여러분은Microsoft MB-230인증시험의 패스로 IT업계여서도 또 직장에서도 한층 업그레이드되실 수 있습니다. 여러분의 미래는 더욱더 아름다울 것입니다.

                                              최신 Microsoft Dynamics 365 MB-230 무료샘플문제 (Q223-Q228):

                                              질문 # 223
                                              A company uses Dynamics 365 Customer Voice.
                                              The company requires the following for a survey:
                                              * The survey must be sent automatically each time a salesperson visits a customer and closes the appointment.
                                              * If a survey satisfaction score is negative, an activity must be created for the salesperson.
                                              You need to configure the survey.
                                              What should you do? To answer, select the appropriate options in the answer area.
                                              NOTE: Each correct selection is worth one point.

                                              정답：

                                              설명：

                                              Explanation:
                                              Box 1: Create a Power Automate flow
                                              After creating a survey, you can send it to respondents based on a business trigger-resolution of a case or fulfillment of an order, for example. You can either select a built-in template or create a flow from scratch by using Power Automate.
                                              Box 2: Create an alert rule
                                              Dynamics 365 Customer Voice includes built-in follow-up management to ensure you follow up to your customer feedback in a timely manner. Each customer satisfaction metric includes support for a real-time alert to notify business users upon receiving customer feedback within the specified alert range. Business users can manage and resolve alerts with follow-up action notes using the built-in alert management dashboard.
                                              Alerts are the follow-up activities that are created based on the defined alert rules. Alert rules are defined on satisfaction metrics. Alerts are created based on the values of satisfaction metrics in survey responses.
                                              Reference:
                                              https://docs.microsoft.com/en-us/dynamics365/customer-voice/send-survey-flow
                                              https://docs.microsoft.com/en-us/dynamics365-release-plan/2020wave2/customer-voice/dynamics365-customer-
                                              https://docs.microsoft.com/en-us/dynamics365/customer-voice/alerts


                                              질문 # 224
                                              You use Dynamics 365 Customer Service to manage cases.
                                              You need to create a service-level agreement (SLA) that provides a warning when two KPI values match a specified condition: First response and Resolve by.
                                              Which two types of SLA details should you use? Each correct answer presents part of the solution.
                                              NOTE: Each correct selection is worth one point.

                                              정답：A,C


                                              질문 # 225
                                              You need to implement a solution to provide the technician's utilization.
                                              Which solution should you use?

                                              정답：D


                                              질문 # 226
                                              You are a Microsoft Dynamics 365 for Customer Service administrator. You create an article for a knowledge base. A reviewer selects articles for review.
                                              You approve some articles and revert some articles to draft status.
                                              For each action, what should you do next? To answer, select the appropriate options in the answer area.
                                              NOTE:Each correct selection is worth one point.

                                              정답：

                                              설명：

                                              Explanation


                                              질문 # 227
                                              You need to select the steps to create a new macro that will automate opening a new case creation form.
                                              Which four actions should you recommend be performed in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

                                              정답：

                                              설명：

                                              Explanation:


                                              질문 # 228
                                              ......

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