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Salesforce Plat-101 Exam Overview:

Certification Vendor:Salesforce
Exam Name:Salesforce Certified Platform Foundations Exam (Plat-101)
Exam Number:PLAT-101
Exam Duration:70 minutes
Real Exam Qty:40 multiple-choice questions + up to 5 unscored questions
Available Languages:French, English, Japanese
Certificate Validity Period:Not explicitly stated (Salesforce certifications typically require periodic maintenance via Trailhead maintenance modules)
Exam Format:Multiple-select (possible), Multiple-choice, Unscored pilot questions included
Related Certifications:Salesforce Certified Platform Administrator
Salesforce Certified Marketing Cloud Engagement Foundations
Salesforce Certified Platform App Builder
Passing Score:62%
Exam Price:USD 75 / JPY 10,000 (plus applicable taxes)
Recommended Training:Salesforce Trailhead Platform Foundations Trailmix
Salesforce Certification Exam Guide (Platform Foundations)
Exam Registration:Salesforce Certification Help / Exam Guide
Official Salesforce Certification Exam Registration
Sample Questions:Salesforce Plat-101 Sample Questions
Exam Way:Online proctored or onsite testing center
Pre Condition:None (recommended up to ~6 months Salesforce user experience)
Official Syllabus URL:https://trailheadacademy.salesforce.com/certificate/exam-platform-foundations---Plat-101

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Salesforce Plat-101 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Navigation: This section of the exam measures the skills of Marketing Specialists and covers how users navigate Salesforce. It tests the ability to locate and access necessary information in given scenarios and to identify where different types of Salesforce customizations take place. The emphasis is on practical system navigation that supports marketing operations.
Topic 2
  • Data Model: This section of the exam measures skills of Marketing Cloud Administrators and covers Salesforce’s data model. It involves understanding the relationship between core standard objects such as Accounts, Contacts, Leads, Opportunities, and Cases. The section also evaluates knowledge of ensuring data visibility through features and maintaining data integrity using the right tools in different business scenarios.
Topic 3
  • Salesforce Ecosystem: This section of the exam measures skills of Marketing Cloud Administrators and covers the overall Salesforce ecosystem. It focuses on understanding the different resources available for learning and skill development, recognizing how Salesforce Customer 360 products can be applied in real business use cases, and explaining how organizations make use of Salesforce in daily operations. It also highlights awareness of job roles and career opportunities within the Salesforce ecosystem.
Topic 4
  • Reports & Dashboards: This section of the exam measures skills of Marketing Specialists and covers reporting and visualization in Salesforce. It includes describing how reports are built, how dashboards present insights, and how these tools help organizations monitor performance and make informed marketing decisions.

Salesforce Certified Platform Foundations Sample Questions (Q80-Q85):

NEW QUESTION # 80
A Salesforce associate wants to filter a Lead report by a secondary industry field.
Who would the associate typically work with to get a new field added in their Salesforce org?

Answer: C

Explanation:
The person that the associate would typically work with to get a new field added in their Salesforce org is a Salesforce Administrator. A Salesforce Administrator is someone who configures and manages the Salesforce platform for their organization. They can create and customize objects, fields, layouts, reports, dashboards, and other features to meet the specific needs of their users


NEW QUESTION # 81
A Salesforce associate is viewing information within a report and needs to export the data.
Into which types of files can the report be exported?

Answer: A

Explanation:
Excel (.xlsx or .xls) file or comma-separated values (.csv) are the types of files that the report can be exported into. Exporting a report allows the user to save the report data as a file that can be opened and edited in other applications, such as Microsoft Excel or Google Sheets. The user can choose to export the report as a formatted report, which preserves the report formatting and layout, or as a details only report, which includes only the report data without the formatting and layout. A formatted report can be exported as an Excel (.xlsx or .xls) file or a PDF (.pdf) file. A details only report can be exported as a comma-separated values (.csv) file.
A Word (.doc or .docx) file is not a type of file that the report can be exported into.


NEW QUESTION # 82
Get Cloudy Consulting (GCC) plans to migrate from a legacy CRM system to Salesforce. GCC currently uses a dedicated single-tenant, on-premise system and wants to utilize a multi-tenant architecture like Salesforce uses.
What is one feature of multi-tenant architecture?

Answer: B

Explanation:
One feature of multi-tenant architecture is that resources are shared but tenants cannot claim each other's resources. Multi-tenant architecture means that multiple customers (tenants) share the same hardware, software, and infrastructure resources, but their data and configurations are isolated and secure. This allows Salesforce to deliver high performance, scalability, and availability to its customers


NEW QUESTION # 83
Get Cloudy Consulting (GCC) currently supports its customers via calls and emails. GCC wants to meet the needs of digitally savvy customers by offering support via web chat as well as SMS, Facebook Messenger, and WhatsApp.
Which Salesforce product should meet this need?

Answer: C

Explanation:
Service Cloud is the Salesforce product that should meet the need of Get Cloudy Consulting to offer support via web chat and other digital channels. Service Cloud is a cloud-based customer service platform that allows agents to deliver fast and personalized service across multiple channels, such as phone, email, web, social media, and messaging apps. Service Cloud also provides tools for case management, knowledge base, self- service, and analytics.


NEW QUESTION # 84
A Salesforce associate has received a request to create new users for a group of new employees.
Where can the associate check the number of licenses available to be assigned to the new employees

Answer: C

Explanation:
The company information page shows the number of licenses available to be assigned to the new employees, as well as other details about the organization.


NEW QUESTION # 85
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