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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: User Stories and Acceptance Criteria | 18% | - Manage and maintain user story documentation - Define components of a well-formed user story - Write clear, testable acceptance criteria |
| Topic 2: Customer Discovery | 17% | - Understand role of Business Analyst in implementation lifecycle - Identify business goals, strategies, and challenges - Align Salesforce capabilities with business needs - Assess current state of Salesforce usage - Analyze environment and identify constraints/opportunities |
| Topic 3: Development Support and User Acceptance | 12% | - Document lessons learned and feedback - Define and plan user acceptance testing - Support development teams with clarification - Evaluate test results and confirm solution meets requirements |
| Topic 4: Requirements Gathering and Management | 18% | - Document and maintain requirements in version control - Engage stakeholders to elicit, validate, and prioritize requirements - Distinguish between scope, requirements, and user stories |
| Topic 5: Collaboration with Stakeholders | 23% | - Select appropriate communication and analysis techniques - Plan discovery activities based on stakeholder groups - Identify stakeholders and build effective relationships - Bridge gaps between business and technical teams |
| Topic 6: Business Process Mapping and Optimization | 12% | - Map existing business processes - Design optimized processes aligned with Salesforce - Identify improvement opportunities - Validate process designs with stakeholders |
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NEW QUESTION # 204
A business analyst captures the following acceptance criteria for a user story about case reassignment in Service Cloud.
* A service manager can dick a Reassign button that changes the owner field of the case.
* A service manager is able to reassign cases-as part of the mobile experience.
* Reassignment functionality can be used on cases that have been auto-reassigned.
* Service reps are unable to reassign cases.
Which mistake was made?
Answer: C
Explanation:
The mistake made in capturing these acceptance criteria was that they include solution information instead of focusing on what needs to be achieved by implementing this feature or functionality. For example, specifying that "a service manager can click a Reassign button" implies a particular design choice rather than describing what outcome should be achieved by reassigning cases (such as transferring ownership or notifying new owners). Acceptance criteria should be aligned with the user's goal rather than prescribing how to achieve it so that they do not limit creativity or innovation in finding solutions. Acceptance criteria should also be small and testable so that they can be easily verified by using techniques such as scenarios or test cases.
References: 1 https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst- certification-prep/user-stories
NEW QUESTION # 205
The business analyst (BA) is preparing for user acceptance testing (UAT) for Northern Trail Outfitters' new Service Cloud implementation. The BA secured the sandbox for the testing environment, wrote test cases, and created a process to track and manage reported bugs.
Which additional step is required during the UAT planning process?
Answer: B
Explanation:
The first step that the business analyst should take before starting UAT is to identify power users. Power users are users who have extensive knowledge and experience with using Salesforce, and can provide valuable feedback and insights during UAT. Power users can help to write, review, and execute UAT scenarios, as well as train and support other users during UAT. Power users can also act as champions for change management, and help to promote adoption and satisfaction with the solution. The business analyst should identify power users from different roles, teams, or regions, depending on the scope and scale of the project. The business analyst should also communicate with power users about their expectations, responsibilities, and availability for UAT.
NEW QUESTION # 206
A new business analyst (BA) wants to follow the correct order of phases in the implementation lifecycle on a Salesforce project.
How should the BA approach the project?
Answer: B
Explanation:
The correct order of phases in the implementation lifecycle on a Salesforce project is analyze, build, deliver, operate. In the analyze phase, the business analyst elicits requirements, maps business processes, and creates user stories. In the build phase, the development team configures and customizes Salesforce based on the user stories. In the deliver phase, the solution is tested, validated, and deployed to production. In the operate phase, the solution is monitored, maintained, and improved based on feedback and metrics. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/get- started-with-salesforce-business-analyst-certification-prep
NEW QUESTION # 207
A business analyst at Universal Containers is converting a requirements document into user stories for upcoming Manufacturing Cloud deployment. The first requirement is "finance needs a time tracking sys containers." Which option best represents the "IF component of the INVEST checklist to make a good user story from this requirement?
Answer: B
Explanation:
The option that best represents the "I" component of the INVEST checklist to make a good user story from this requirement is B. As a finance user I want to know how long it takes to assemble a container so I can accurately report on container profitability. The "I" component stands for Independent, which means that the user story should be self-contained and not depend on or overlap with other user stories. Option B is independent because it focuses on a specific need and goal of the finance user, and does not rely on or affect other user stories. The other options are either dependent or irrelevant. Option A is dependent because it specifies a particular solution (Timesheet object) that may depend on or overlap with other user stories.
Option C is irrelevant because it does not address the requirement of knowing how long it takes to assemble a container. References: https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-user-stories
/write-user-stories
NEW QUESTION # 208
A business analyst (BA) is reviewing the risks associated with a proposed solution leveraging Cases and Support Queues, and the effect that those risks might have on the project timeline.
Which type of analysis is the BA performing?
Answer: C
Explanation:
Strategy analysis is the process of identifying and evaluating the risks and benefits of a proposed solution, as well as its alignment with the business goals and objectives. A business analyst performs strategy analysis to understand the impact of a solution on the project timeline, budget, scope, quality, and stakeholders.
References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep
/perform-strategy-analysis
https://www.iiba.org/standards-and-resources/babok/strategy-analysis/
NEW QUESTION # 209
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