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ITIL ITIL-4-Transition Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Direct, Plan and Improve (DPI)20%- Continual improvement and organizational change
- Strategic planning and direction setting
- Governance and management control
Topic 2: ITIL 4 Core Concepts and Differences from Previous Versions20%- Service value system and service value chain
- Key concepts and definitions in ITIL 4
- Main differences between ITIL v3 and ITIL 4
Topic 3: Create, Deliver and Support (CDS)20%- Service design, development and delivery
- Service performance and quality management
- Value streams and processes for creation and delivery
Topic 4: High Velocity IT (HVIT)20%- Agile, Lean and DevOps principles and practices
- Rapid service delivery and continuous improvement
- Operating models for high-speed digital environments
Topic 5: Drive Stakeholder Value (DSV)20%- Service consumption and value realization
- Stakeholder relationship management
- Customer journey mapping and experience management

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ITIL 4 Managing Professional Transition Sample Questions (Q63-Q68):

NEW QUESTION # 63
A good way to apply the ITIL guiding principle Focus on value is to:

Answer: B

Explanation:
Comprehensive and Detailed Explanation From Exact Extract of ITIL 4 Managing Professional Transition:
The guiding principle Focus on value emphasizes:
"Everything the organization does must map to value for stakeholders."
A key recommended practice under this principle is:
* Understanding how service consumers use the service and why it is valuable to them.
Options B and C relate to Think and work holistically.
Option D relates loosely to Keep it simple and practical or process streamlining.
Therefore, Option A is the correct application of Focus on value.


NEW QUESTION # 64
A software development team makes many hundreds of small changes every week.
Who can BEST make the decision of whether to accept each change?

Answer: C


NEW QUESTION # 65
Identify the missing word in the following sentence:
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed.

Answer: A

Explanation:
Comprehensive Explanation:
The ITIL 4 definition states:
Service configuration management ensures that accurate and reliable information about the configuration of services and the configuration items (CIs) that support them is available when needed.
Therefore, the missing word is "services".


NEW QUESTION # 66
An IT department is able to rapidly develop services that meet functional requirements. However overall satisfaction with these services is low.
Which is the BEST way to start working on developing new services while addressing issues faced by the IT department?

Answer: B


NEW QUESTION # 67
Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?

Answer: B

Explanation:
Comprehensive Explanation:
IT Asset Management is defined as:
The practice responsible for planning and managing the full lifecycle of IT assets, which are financially valuable components that support service delivery.
Thus, Option D is correct.


NEW QUESTION # 68
......

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