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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Security	18%	- Authentication and access 1. Single Sign-On (SSO) configuration 2. Domain verification and auto-provisioning - Slack security and compliance 1. Enterprise Key Management (EKM) 2. Retention policies and export 3. Data Loss Prevention (DLP)
Topic 2: Governance and Administration	20%	- Governance framework 1. Channel management policies 2. Acceptable use policies 3. Data governance and compliance - Workspace administration 1. Roles and permissions 2. Workspace settings and policies 3. Guest access management
Topic 3: Channel Strategy	25%	- Channel architecture design 1. Public vs. private channel strategy 2. Channel segments and cross-org channels 3. Channel naming conventions and organization - User Groups and permissions 1. User Group creation and management 2. Default channels and channel management policies
Topic 4: Workflows and Integrations	12%	- Workflow Builder 1. Automate routine processes 2. Custom workflow templates - Integrations and apps 1. Third-party integrations 2. App management and distribution
Topic 5: Migration and Change Management	5%	- Adoption and enablement 1. Best practices for Slack adoption 2. Training and change management plans - Migration planning 1. Data migration strategies 2. Transition from other platforms
Topic 6: Discovery	20%	- Gather requirements 1. Understand business goals and collaboration needs 2. Identify current workflows and pain points - Stakeholder analysis 1. Identify key stakeholders and decision-makers 2. Conduct discovery workshops

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Salesforce Certified Slack Consultant Slack-Con-201 Prüfungsfragen mit Lösungen (Q10-Q15):

10. Frage
You are designing Admin Essentials materials for your client. As you are reviewing the Policies & Settings documentation, you learn that Workspace Admins do not have permission to approve app requests.
How do you proceed with your curriculum design?

A. Speak to the client's technical architect and encourage them to turn on app approval across the organization.
B. Only invite Org Owners and Admins to the Admin Essentials training so you can cover app approvals.
C. Consult with your learning lead to discuss if and how they would like you to cover app approvals in your training materials.
D. Deliver your standard material about apps and encourage training participants to ask IT to enable app approval.

Antwort: C

Begründung:
The correct answer is A . Admin enablement must be tailored to the actual roles, permissions, and governance model configured for the client. If Workspace Admins do not have permission to approve app requests, then app approval content cannot be delivered as if those admins can perform that task. The proper consultant action is to consult with the learning lead and decide whether app approvals should be covered conceptually, excluded, or redirected to the correct audience such as Org Owners or Org Admins. Option B is weak because it delivers generic content that does not match the client's configured permissions and may create confusion.
Option C is too aggressive because the training audience should not be changed without validating the learning plan and stakeholder expectations. Option D is outside the enablement role; the consultant should not push a configuration change merely to match standard training material. The curriculum must follow the client's operating model, not the other way around.
Reference topic: Learning and Enablement - role-based admin training, permission-aware curriculum design, stakeholder alignment, and Admin Essentials customization.

11. Frage
A company is rolling out Slack to its employees and is in the process of executing its learning curriculum. What approach should be taken to ensure effective training for all employees?

A. Leave the employees to explore and learn Slack on their own without providing any structured training
B. Provide a single intensive training session covering all aspects of Slack, without any follow-up or additional support
C. Implement a flexible, phased training program that includes initial basic training, followed by more advanced sessions and regular refresher courses
D. Focus the training exclusively on the technical backend of Slack, assuming users have basic operational knowledge

Antwort: C

Begründung:
A flexible, phased training approach is effective for a company-wide Slack rollout. Starting with basic training ensures foundational understanding, while advanced sessions cover more complex features. Regular refresher courses help maintain proficiency and update employees on new features, ensuring continuous learning and adaptation.

12. Frage
When creating a learning plan for Slack admins in a rapidly growing startup, what aspect is crucial to include to ensure they can keep up with the evolving needs of their team?

A. Limiting the training to one extensive session covering all Slack features in detail
B. Relying on the admins to self-learn advanced features through trial and error
C. Training focused solely on Slack's history and development as a company
D. A dynamic, ongoing training program that evolves with new Slack updates and features, including regular refresher courses

Antwort: D

Begründung:
For a startup, where team needs and the platform itself are rapidly evolving, an ongoing and adaptable training program for admins is key. Regular updates and refresher courses on new Slack features ensure that admins remain up-to-date and proficient, enabling them to effectively support their team's growing and changing needs.

13. Frage
When designing a Slack grid for a client with multiple departments and cross-functional teams, what approach should you recommend for the most effective collaboration and communication?

A. Designing a grid with channels dedicated to specific departments, projects, and topics, allowing for organized and targeted communication
B. Encouraging the use of only direct messages to keep communication private and reduce channel clutter
C. Automatically assigning all employees to every channel to ensure they have access to all information
D. Creating one general channel for the entire organization to ensure all communications are centralized

Antwort: A

Begründung:
The best approach for a client with multiple departments and cross-functional teams is to design a grid with dedicated channels for different departments, projects, and topics. This allows for organized, focused communication and collaboration, making it easier for team members to find and engage in relevant discussions.

14. Frage
Which of the following is a key benefit of using the Slack app in Salesforce?

A. Reduces team collaboration
B. Allows for faster product development
C. Decreases data storage
D. Provides a unified platform for collaboration and customer management

Antwort: D

Begründung:
The Slack app in Salesforce enables teams to seamlessly collaborate and manage customer interactions, providing a more efficient and unified approach to customer management.

15. Frage
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