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| Section | Weight | Objectives |
|---|---|---|
| Governance Structure | 8% | - Define admin and owner roles - Manage workflows and processes - Establish governance policies |
| Channel Strategy | 10% | - Channel naming conventions and structure - Design channels for collaboration and workflows - Apply use cases and best practices |
| Learning and Enablement | 18% | - Support adoption and troubleshoot issues - Create learning materials and resources - Plan and execute rollout strategies - Design training programs for users and admins |
| Delivery and Migration | 17% | - Define roles and responsibilities - Plan and execute migration from other platforms - Understand implementation best practices |
| Discovery | 10% | - Assess organizational readiness - Communicate Slack value proposition - Gather and analyze client requirements |
| Policies and Settings | 22% | - Slack Connect and app approval settings - Analytics and dashboard usage - Identity and access management - Security and compliance configurations |
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NEW QUESTION # 91
In establishing success metrics for Slack implementation, what factor is crucial to consider for them to be effective and meaningful?
Answer: D
Explanation:
Success metrics for Slack implementation should be SMART ?specific, measurable, achievable, relevant, and time-bound. This ensures that the metrics are clear, attainable, directly tied to specific objectives, and can be evaluated within a defined timeframe, providing a meaningful assessment of the implementation's success.
NEW QUESTION # 92
In a rapidly growing organization, employees are facing difficulties in finding relevant channels on Slack. What advice should be given to streamline channel discovery and usage?
Answer: B
Explanation:
A clear and consistent channel naming convention, including aspects like department and function, aids employees in quickly identifying and accessing relevant channels, improving efficiency in a growing organization.
NEW QUESTION # 93
What role does the Slack account team have in a client engagement?
Answer: A
Explanation:
The correct answer is C . The Slack account team is not a replacement for the consultant, project team, technical architect, or client admin team. Their role is to partner with the implementation team to support the customer's overall success and provide escalation support when issues require Slack-side alignment, account context, or additional internal coordination. Option A is too broad because the consultant and client project stakeholders remain the primary execution partners during the engagement. Option B is too tactical; setting up a Slack Connect channel may be useful for engagement collaboration, but it is not the defining responsibility of the Slack account team. Option D is incorrect because configuration work inside the customer's Slack instance is normally handled by the customer's authorized owners/admins, implementation team, or technical resources, not the Slack account team as a default responsibility. In delivery terms, the Slack account team provides account continuity, customer-success alignment, and escalation handling, while the consultant provides structured implementation guidance.
Reference topic: Delivery and Migration - engagement roles, Slack account team alignment, escalation path, and project delivery governance.
NEW QUESTION # 94
A small business with limited IT resources is adopting Slack. They need to ensure their team can effectively use Slack for daily communication and project management. What should be included in their learning plan?
Answer: C
Explanation:
For a small business, a curriculum that covers basic messaging, channel management, and practical applications of Slack for project collaboration and task tracking is crucial. This ensures that the team is well-equipped to use Slack effectively for their daily communication and project management needs.
NEW QUESTION # 95
How often should you recommend that your client conduct a guest and channel clean-up?
Answer: A
Explanation:
The correct recommendation is Monthly . Guest and channel cleanup is an operational governance activity, not a one-time launch task. Slack environments evolve quickly: projects end, external partners change, guest access expires, channels become inactive, and sensitive collaboration spaces may no longer require the same membership. A monthly cleanup cadence is frequent enough to reduce access risk and channel clutter without creating excessive administrative burden. Option A is weak because ad hoc cleanup is reactive and usually happens only after a problem occurs. Option B may be too frequent for most organizations and can create unnecessary admin overhead unless the environment is unusually high-risk. Option D is not frequent enough; annual reviews allow stale guest access and unused channels to accumulate for too long. The point of guest and channel cleanup is to keep collaboration intentional, secure, and manageable. This cadence should be owned through the governance structure and executed by the appropriate admin or owner roles.
Reference topic: Governance Structure (Owner and Admin Roles) - operational governance cadence, guest lifecycle management, channel cleanup, and administrative accountability.
NEW QUESTION # 96
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