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Peoplecert ITILFNDv5 Exam Syllabus Topics:

SectionWeightObjectives
Product and Service Lifecycle17%- Iterative and flexible application
- Lifecycle activities: discover, design, develop, deploy, deliver, support, improve, retire
ITIL Value System20%- Management Practices overview
- Continual improvement
- Guiding Principles (7 principles and application)
- Service Value Chain activities
- Governance
ITIL Management Practices28%- Service Management Practices
  • 1. Problem management
    • 2. Service level management
      • 3. Incident management
        • 4. Change enablement
          - General Management Practices
          • 1. Portfolio management
            • 2. Strategy management
              • 3. Relationship management
                - Technical Management Practices
                • 1. Deployment management
                  • 2. Software development and management
                    Four Dimensions of Product and Service Management17%- Information and Technology
                    - Holistic approach and interdependencies
                    - Partners and Suppliers
                    - Value Streams and Processes
                    - Organizations and People
                    Digital Product and Service Management Concepts18%- Service relationships: provider, consumer, partners
                    - Value co-creation and stakeholder collaboration
                    - Key definitions: product, service, value, outcome, cost, risk, utility, warranty

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                    The ITIL Foundation (Version 5) ITILFNDv5 certification is a valuable credential earned by individuals to validate their skills and competence to perform certain job tasks. Your ITIL Foundation (Version 5) ITILFNDv5 certification is usually displayed as proof that you’ve been trained, educated, and prepared to meet the specific requirement for your professional role. The ITIL Foundation (Version 5) ITILFNDv5 Certification enables you to move ahead in your career later.

                    Peoplecert ITIL Foundation (Version 5) Sample Questions (Q100-Q105):

                    NEW QUESTION # 100
                    Which dimension of product and service management addresses data and technologies used in digital product and services?

                    Answer: B

                    Explanation:
                    Information and technology is the dimension that addresses the data and technologies used in digital products and services, so option D is correct. ITIL explains that this dimension includes applications, infrastructure, tools, automation, analytics, AI, monitoring, communication systems, and the management of data, information, and knowledge. It also includes concerns such as data quality, access, governance, security, and technology capability. This dimension is central in digital product and service management because technology not only supports service delivery, but often forms the core of the product itself. Partners and suppliers covers external organizations, organizations and people covers structure and skills, and value streams and processes covers workflows. Therefore, when the focus is specifically on data and technological enablement, the correct ITIL dimension is information and technology.


                    NEW QUESTION # 101
                    Which set correctly lists the components of the ITIL Value System (VS)?

                    Answer: A

                    Explanation:
                    The correct components of the ITIL Value System are guiding principles, governance, value chain, management practices, and continual improvement, so option D is correct. The ITIL Value System provides the overall model for how an organization ensures its products and services create value in a coherent, aligned, and adaptable way. The guiding principles provide universal recommendations for decision-making. Governance ensures direction, evaluation, and monitoring. The value chain defines the high-level activities used across the lifecycle.
                    Management practices provide the capabilities needed to perform work. Continual improvement ensures that the whole system evolves and remains effective over time.


                    NEW QUESTION # 102
                    How does the 'organizations and people' dimension contribute to effective product and service management?

                    Answer: D

                    Explanation:
                    The organizations and people dimension contributes by ensuring that skills, culture, structure, leadership, and communication support value creation, so option A is correct. ITIL emphasizes that effective product and service management depends not only on processes and tools, but also on human capability and organizational behavior. This dimension includes roles, responsibilities, authority, competencies, culture, collaboration, psychological safety, and continual learning. When these elements are healthy and aligned with strategy, teams are better able to make decisions, adapt to change, manage complexity, and work across boundaries.
                    Defining technologies belongs to information and technology. Managing external relationships belongs to partners and suppliers. Automating workflows relates more to process and technology considerations. Therefore, the human and cultural foundation of effective management is the organizations and people dimension.


                    NEW QUESTION # 103
                    Which term BEST describes a group of people that has its own functions with responsibilities, authorities, and relationships to achieve its objectives?

                    Answer: A

                    Explanation:
                    An organization is defined as a group of people with its own functions, responsibilities, authorities, and relationships established to achieve specific objectives.


                    NEW QUESTION # 104
                    A good way to apply the ITIL guiding principle 'keep it simple and practical' is to:

                    Answer: B

                    Explanation:
                    This principle emphasizes the importance of simplicity in processes and practices, ensuring they are practical and easy to implement.


                    NEW QUESTION # 105
                    ......

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