Peoplecert ITIL-4-HVIT Valid Study Notes, Test ITIL-4-HVIT Questions Pdf

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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Enabling Valuable Investments15%- Strategic alignment, portfolio management, business case development
- Prioritization and value assessment practices
Topic 2: High-Velocity IT Concepts and Digital Enterprise25%- Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle
- Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance
- Core terms: High-velocity IT, digital organization, digital transformation, digital technology
Topic 3: Enabling Resilient Operations10%- Problem management, service continuity, infrastructure and platform management
- Capacity and performance management, monitoring and event management
Topic 4: Enabling Fast Development15%- Automation, cloud-native practices, and rapid deployment
- Agile, DevOps, and continuous integration/delivery practices
Topic 5: Enabling Co-Created Value8%- Relationship management, service design, service desk practices
Topic 6: Guiding Principles and Foundational Concepts for Velocity20%- Ethics, safety culture, lean culture, Toyota Kata
- Lean, agile, resilient, and continuous principles
- Service-dominant logic, design thinking, complexity thinking
Topic 7: Enabling Assured Conformance7%- Information security management, risk management, compliance

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Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q72-Q77):

NEW QUESTION # 72
Which TWO statements about the service value chain are CORRECT?
1. The service value chain describes the activities that are required
to effectively manage products and services
2. The service value chain provides a fixed sequence of activities that are required to design products and services
3. The service value chain describes a detailed model of the activities performed by each technical team
4. The service value chain is a model on which the steps in a value
stream are based

Answer: C

Explanation:
The service value chain is a flexible operating model that describes the key activities needed to create value through products and services. It provides a high-level framework for managing work and is used as a foundation for designing value streams. It is not a fixed sequence of steps and does not describe detailed technical team activities.


NEW QUESTION # 73
Which objective PRIMARILY focuses on the fulfilment of the warranty requirements for services?

Answer: C

Explanation:
Resilient operations focus on ensuring that services consistently meet their warranty requirements, such as availability, capacity, continuity, and security. This objective ensures that services remain stable, reliable, and able to recover quickly from disruptions, thereby fulfilling the operational quality expectations defined in service warranties.


NEW QUESTION # 74
Which behaviour would be encouraged in a lean culture?

Answer: D

Explanation:
A lean culture encourages continuous improvement, learning, and experimentation. Being curious and trying new things supports discovering better ways of working, validating assumptions, and improving processes through feedback, which is central to lean thinking and value-driven optimization.


NEW QUESTION # 75
An organization has a large and complex infrastructure which often leads to incidents that impact users.
Which is the BEST technique to use to improve this situation?

Answer: B

Explanation:
Chaos engineering is the best technique in this context because it proactively tests the resilience of a large and complex infrastructure by intentionally introducing failures. This helps identify weaknesses before they cause incidents that impact users.


NEW QUESTION # 76
Which describes a digital product?

Answer: C

Explanation:
A digital product is something that is delivered in digital form from a service provider to a service consumer as part of a service offering. It represents a consumable digital asset (such as software, application, or digital content) that provides value to the consumer through its use or access, rather than being a business model or capability.


NEW QUESTION # 77
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