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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Weight	Objectives
Organizational Structure and Roles	10%	- Key roles and responsibilities - Teams and groups
ITIL Guiding Principles	15%	- Keep it simple and practical - Think and work holistically - Collaborate and promote visibility - Optimize and automate - Start where you are - Focus on value - Progress iteratively with feedback
ITIL Service Value System	20%	- Service value chain 1. Engage 2. Obtain/build 3. Improve 4. Design and transition 5. Deliver and support 6. Plan - Purpose and components - Governance - Continual improvement
Key Concepts of Service Management	15%	- Value, value co-creation, stakeholders - Service management as a practice - Services, service offerings, service relationships
ITIL Practices	30%	- Technical management practices 1. Infrastructure and platform management 2. Deployment management 3. Software development and management - General management practices 1. Information security management 2. Relationship management 3. Supplier management 4. Continual improvement - Service management practices 1. Service request management 2. Capacity and performance management 3. Incident management 4. Problem management 5. Business continuity management 6. Change enablement 7. Service level management 8. Availability management
Technology and Information Management	10%	- Information management principles - Role of technology in service management

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EXIN ITIL 4 Foundation Sample Questions (Q240-Q245):

NEW QUESTION # 240
Which is a financially valuable component that can contribute to the delivery of a service?

A. IT asset
B. Configuration item
C. Service offering
D. Sponsor

Answer: A

NEW QUESTION # 241
Which practice has a purpose that includes the handling of pre-defined, user-initiated demands for service?

A. Service configuration management
B. Deployment management
C. Change enablement
D. Service request management

Answer: D

NEW QUESTION # 242
What is the purpose of the 'information security management' practice?

A. To observe services and service components
B. To ensure that accurate and reliable information about the configuration of services is available when and where it is needed
C. To plan and manage the full lifecycle of all IT assets
D. To protect the information needed by the organization to conduct its business

Answer: D

NEW QUESTION # 243
Which of the following statements about change authorization is CORRECT?

A. Ensuring that changes are authorized after their deployment is done by the change authority
B. The technician making an emergency change can authorize such changes
C. Every time a standard change is requested a change authority is assigned
D. The change type and model is the basis for assigning the change authority

Answer: D

NEW QUESTION # 244
What describes the steps needed to create and deliver a specific service to a consumer?

A. A value stream
B. Practices
C. Service management
D. Service level management

Answer: A

NEW QUESTION # 245
......

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