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Genesys GCP-GCX Exam Syllabus Topics:

Section	Weight	Objectives
Genesys Cloud CX Reporting and Analytics	20%	- Trend identification - Custom report building - Data-driven recommendations - Dashboard interpretation - Performance metrics analysis
Implementation	40%	- Routing configuration - Customer service strategy alignment - Workflow setup and best practices - Integrations with organizational goals
Genesys Cloud CX Architecture		- Infrastructure components - Platform deployment models - System design and integration strategy
Genesys Cloud CX Development		- API design and implementation - Building custom features and integrations - Workflow development - Custom applications
Genesys Cloud CX Administration	40%	- Governance policies - User setup and management - Security and permissions management - Contact center configuration

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Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q88-Q93):

NEW QUESTION # 88
You have just added a new document to Genesys Cloud CX, and want everyone in the organization to have access to it.
What must you do to ensure that users can find the document when needed?

A. Number the document such that it appears on the top of the list.
B. Ensure that the document name is easy to search for.
C. Add meaningful tags to the document.
D. Add a priority of "High" to the document.

Answer: B

NEW QUESTION # 89
Which setting allows you create a place for each group in your organization to upload, organize, and share documents and files?

A. Groups
B. Workspaces
C. People
D. Queues

Answer: B

Explanation:
Explanation
Workspaces is a setting that allows you create a place for each group in your organization to upload, organize, and share documents and files. Workspaces are secure storage areas that can be accessed only by members of the group. You can create workspaces for different purposes, such as projects, teams, departments, etc.
References: https://help.mypurecloud.com/articles/about-workspaces/
https://help.mypurecloud.com/articles/create-a-workspace/

NEW QUESTION # 90
Where can you add preconfigured settings to the phones?

A. Admin > Telephone > Phone Management > Base Settings
B. Admin > Telephone > Phone Management > Phones
C. Admin > Telephone > Phone Management > Calls

Answer: B

NEW QUESTION # 91
Genesys Cloud CX tracks metric statistics in __________ minute intervals.

A. 0
B. 1
C. 2
D. 3

Answer: D

NEW QUESTION # 92
Where can you add preconfigured settings to the phones?

A. Admin > Telephone > Phone Management > Base Settings
B. Admin > Telephone > Phone Management > Phones
C. Admin > Telephone > Phone Management > Calls

Answer: A

Explanation:
Admin > Telephone > Phone Management > Base Settings is where you can add preconfigured settings to the phones in Genesys Cloud CX Telephony Admin menu. Base settings are sets of configuration options that apply to one or more phones in Genesys Cloud CX. Base settings can include various options, such as:
Phone model
Firmware version
Line keys
Soft keys
Feature keys
You can add base settings to the phones by creating and assigning base settings profiles in Genesys Cloud CX Telephony Admin menu. Base settings profiles are templates that contain one or more base settings that apply to a group of phones based on their model or firmware version. Reference: https://help.mypurecloud.com/articles/base-settings-overview/ https://help.mypurecloud.com/articles/create-a-base-settings-profile/

NEW QUESTION # 93
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