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Salesforce Certified-Business-Analyst Exam Overview:

Certification Vendor:	Salesforce
Exam Name:	Salesforce Certified Business Analyst Exam
Exam Number:	Certified-Business-Analyst
Available Languages:	English
Exam Duration:	105 minutes
Passing Score:	72%
Exam Price:	$200 USD
Exam Format:	Multiple Select, Multiple Choice
Certificate Validity Period:	3 years
Real Exam Qty:	60 scored questions + up to 5 unscored questions
Related Certifications:	Salesforce Certified Administrator Salesforce Associate
Sample Questions:	Salesforce Certified-Business-Analyst Sample Questions
Exam Way:	Online proctored exam or onsite testing center
Pre Condition:	No formal prerequisite. Salesforce recommends experience with business analysis, stakeholder collaboration, and Salesforce platform fundamentals.
Official Syllabus URL:	https://trailhead.salesforce.com/help?article=Salesforce-Certified-Business-Analyst-Exam-Guide

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Business analysis on the Salesforce platform is a focus area that has gained significant importance in recent times. By using Salesforce, businesses can consolidate their customer data, manage customer relationships, streamline their communication channels, and leverage other potential benefits. The SCBA credential provides professionals with the means to learn Salesforce’s unique features and tools, and demonstrate their knowledge and ability to make informed decisions and recommendations.

Salesforce Certified Business Analyst Exam Sample Questions (Q136-Q141):

NEW QUESTION # 136
The business analyst (BA) at Northern Trail Outfitters recently configured a feature on Opportunities for the sales team. The BA plans to gather feedback from a small group of end users before rolling out the feature to the entire company.
What should the BA do to present this information?

A. Share user stories about the feature.
B. Create a feature manual.
C. Demo the new feature.

Answer: C

Explanation:
Explanation
The best way for the business analyst to present the new feature on Opportunities to a small group of end users is to demo the new feature. A demo is a presentation that shows how a feature works or looks like in Salesforce. It can help the business analyst gather feedback fromend users, validate the solution, and drive user adoption. Sharing user stories about the feature may be too abstract or vague for end users to understand or evaluate the feature. Creating a feature manual may be too detailed or technical for end users to appreciate or use the feature. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-storiesh

NEW QUESTION # 137
The business analyst (BA) at Universal Containers is preparing for user acceptance testing (UAT) for an Experience Cloud implementation.
Which people should participate in UAT?

A. BA, project manager, key stakeholders
B. BA, business users, key stakeholders
C. Business users, project manager, key stakeholders

Answer: B

NEW QUESTION # 138
From where can an Admin unlock a user?

A. Setup > Object Manager > Users > Select User > Unlock
B. Users > Logins > Unlock Users
C. Users > Select user > Unlock
D. Setup > Locked Users > Unlock

Answer: C

Explanation:
Explanation
An Admin can unlock a user from Users > Select user > Unlock. This is the standard way to unlock a user who has been locked out due to incorrect password attempts or other reasons. Setup > Locked Users > Unlock, Setup > Object Manager > Users > Select User > Unlock, and Users > Logins > Unlock Users are not valid ways to unlock a user in Salesforce. References:
https://help.salesforce.com/s/articleView?id=sf.users_unlock.htm&type=5

NEW QUESTION # 139
Universal Containers just rolled out a new sales methodology and process. A month after the initial training, the manager has noticed some reps have a large number of overdue tasks. The manager is unsure if it's a learning curve or a system issue and has asked the business analyst (BA) to determine the cause and recommend a solution.
Which method should the BA use to start collecting data?

A. Observation and interviewing
B. Brainstorming and prototyping
C. focus groups and workshops

Answer: A

NEW QUESTION # 140
The lead business analyst (BA) at Cloud Kicks is putting together user Stories for the new sales process that will be implemented in Sales Cloud. The lead BA is advising junior BAS on how to construct a user story.
What should the lead BA tell the junior BAs to include in a user story?

A. Include technical details
B. Include who, What, and why
C. Include the V2MOM structure

Answer: B

Explanation:
Explanation
The lead BA should tell the junior BAs to include who, what, and why in a user story. Who, what, and why are the essential elements of a user story that define who is requesting a feature or functionality (the user or persona), what they want to achieve or accomplish (the goal or value), and why they want it (the reason or benefit). A user story should include who, what, and why because it helps to:
Clarify the scope, functionality, and quality of the user story
Provide a basis for testing and validating the work done
Ensure that it meets the user's needs and expectations The other options are either incorrect or irrelevant. Option A is incorrect because V2MOM is a structure that defines an organization's vision, values, methods, obstacles, and measures, not a user story. Option C is incorrect because technical details are not part of a user story, but rather part of acceptance criteria or design specifications.
References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-user-stories/write-user-stories

NEW QUESTION # 141
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