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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

SectionObjectives
Topic 1: Agile Methodology in Business Analysis- Agile principles
  • 1. Collaboration in agile teams
    • 2. Iterative development concepts
      - Backlog and sprint participation
      • 1. Supporting sprint planning
        • 2. Prioritizing backlog items
          Topic 2: Customer and Business Analysis- Stakeholder identification and engagement
          • 1. Identify key stakeholders and their roles
            • 2. Elicit business needs from stakeholders
              - Business process understanding
              • 1. Identify process gaps and inefficiencies
                • 2. Analyze current business processes
                  Topic 3: Solution Assessment and Validation- Solution evaluation
                  • 1. Assess alignment with business needs
                    • 2. Validate solution requirements
                      - Testing and feedback
                      • 1. Feedback incorporation
                        • 2. User acceptance testing support
                          Topic 4: Requirements Gathering and User Stories- User stories and acceptance criteria
                          • 1. Defining acceptance criteria
                            • 2. Writing effective user stories
                              - Requirements elicitation techniques
                              • 1. Workshops and interviews
                                • 2. Document analysis

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                                  Salesforce Certified Business Analyst Exam Sample Questions (Q66-Q71):

                                  NEW QUESTION # 66
                                  A business analyst (BA) is compiling a list of subject matter experts to consult throughout the discovery for a new Service Cloud implementation.
                                  What is the primary value of the BA speaking with customer service reps?

                                  Answer: A

                                  Explanation:
                                  The primary value of the business analyst (BA) speaking with customer service reps during the discovery for a new Service Cloud implementation is validating current processes. Customer service reps are the end users of Service Cloud and they can provide valuable insights into how they perform their tasks, what challenges they face, and what expectations they have from the new system. The BA can use this information to validate or update the current process maps and identify areas for improvement. Estimating the project cost is not a value of speaking with customer service reps, as this is usually done by project managers or sponsors based on resource allocation and budget constraints. Building solution design consensus is not a value of speaking with customer service reps, as this is usually done by solution architects or developers based on technical feasibility and best practices. References: https://trailhead.salesforce.com/content/learn/modules/business- analysis-for-salesforce-projects/understand-the-salesforce-implementation-lifecycle https://trailhead.
                                  salesforce.com/content/learn/modules/business-analysis-for-salesforce-projects/analyze-business-processes- and-requirements


                                  NEW QUESTION # 67
                                  The business analyst at Universal Containers is helping the team transition from workflow rules to flows. The work has been built and it is time to kick off user acceptance testing (UAT).
                                  What is the goal of UAT?

                                  Answer: B


                                  NEW QUESTION # 68
                                  Northern Trail Outfitters (NTO) has acquired a competitor. The agreement is to migrate the acquired company into NTG's Technological Platforms. One of its challenges is to offer a unified customer experience while strengthening the relationship with its customers. The business analyst (BA) has been asked to translate the business objectives and assemble an improved and standard customer experience.
                                  Which strategy should the BA use to accomplish the goal?

                                  Answer: A

                                  Explanation:
                                  Explanation
                                  The strategy that the business analyst (BA) should use to accomplish the goal of translating the business objectives and assembling an improved and standard customer experience is to understand business objectives, define the intention and audience, lead a journey mapping workshop, find opportunities for improvement, and update the journey map. This strategy helps the BA to visualize the current customer experience, identify pain points and gaps, and propose solutions that align with the business objectives and customer needs.
                                  Understanding business objectives, define the intention and audience, conduct user experience research, analyze the research results, and design an improved new user experience is a strategy that the BA can use to create wireframes or prototypes of the user interface, but it does not involve journey mapping. Understanding business objectives, determine company culture, evaluate processes and user experiences, interview stakeholders, and add improvements to the integration roadmap is a strategy that the BA can use to assess the readiness and impact of the integration, but it does not involve journey mapping. References:
                                  https://trailhead.salesforce.com/content/learn/modules/business-analysis-for-salesforce-projects/understand-the-s
                                  https://trailhead.salesforce.com/content/learn/modules/business-analysis-for-salesforce-projects/analyze-business


                                  NEW QUESTION # 69
                                  The delivery team at Cloud Kicks is getting ready to demonstrate some new Sales Cloud functionality for a project's stakeholders. The business analyst has prepared a demo script, created test data in the sandbox, and tested the new functionality.
                                  Which additional activity is most likely to result in a successful sprint demo?

                                  Answer: B


                                  NEW QUESTION # 70
                                  After reviewing a technical demo, the Northern Trail Outfitters sales leadership team wants to mate adjustments to the original requirements around Sales Cloud opportunity management.
                                  What should the business analyst do to manage the requested changes?

                                  Answer: A

                                  Explanation:
                                  The best practice for managing requested changes to the original requirements is to use a change request log and user stories. A change request log is a document that tracks and records any changes that are requested by stakeholders or identified by the project team during the project lifecycle. A user story is a concise statement that describes what a user wants to do and why they want to do it in Salesforce. The BA should update the change request log with the details of the requested change, such as the description, source, priority, impact, status, and approval. The BA should also draft a new user story that captures the requested change in terms of who, what, and why, and add it to the backlog for prioritization and development. References:
                                  https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-change-management/manage-change
                                  https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-user-stories/write-user-stories


                                  NEW QUESTION # 71
                                  ......

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