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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: User Stories18%- Agile documentation
  • 1. Support Agile delivery
  • 2. Define acceptance criteria
  • 3. Refine backlog items
  • 4. Write user stories
Topic 2: Collaboration with Stakeholders23%- Stakeholder engagement
  • 1. Identify stakeholder roles
  • 2. Prioritize business needs
  • 3. Facilitate communication
  • 4. Manage stakeholder expectations
Topic 3: Requirements18%- Requirements management
  • 1. Identify dependencies
  • 2. Validate requirements
  • 3. Manage requirement lifecycle
  • 4. Gather business requirements
Topic 4: Customer Discovery17%- Business analyst responsibilities
  • 1. Assess customer environment
  • 2. Identify business objectives
  • 3. Support implementation lifecycle
  • 4. Demonstrate Salesforce capabilities
Topic 5: Business Process Mapping12%- Process analysis
  • 1. Design future-state processes
  • 2. Document current-state processes
  • 3. Manage scope definition
  • 4. Use process mapping techniques
Topic 6: Development Support and User Acceptance12%- Solution validation
  • 1. Validate business outcomes
  • 2. Coordinate user acceptance testing
  • 3. Support development teams
  • 4. Manage change adoption

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Salesforce Certified Business Analyst Exam Sample Questions (Q286-Q291):

NEW QUESTION # 286
Universal Containers wants the ability to fill out a survey based on customer feedback. The team is unable to visualize a possible solution in order to confirm the requirements.
Which elicitation technique should the business analyst use to help the team meet its goal?

Answer: A

Explanation:
Explanation
Prototyping is an elicitation technique that a business analyst can use to help stakeholders visualize a possible solution based on customer feedback surveys. Prototyping involves creating a simple sketch or mockup of an idea that can be used to test assumptions, gather feedback, or validate solutions. Brainstorming is an elicitation technique that can be used to generate ideas based on customer feedback surveys, but not to visualize them.
Observation is an elicitation technique that can be used to collect data based on customer behavior or actions, but not based on customer feedback surveys. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-stories
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-accepta


NEW QUESTION # 287
A new business analyst (BA) wants to follow the correct order of phases in the implementation lifecycle on a Salesforce project.
How should the BA approach the project?

Answer: C


NEW QUESTION # 288
The business analyst (BA) at Universal Containers (UC) wants to understand why UC failed to meet a deployment date for its product go live while following the Agile process. According to the BA's research, the developers lacked a sense of the work in progress and the intended goal of that work, and the QA team was unable to clearly test the functionality based on a given persona.
Which step should the BA take next?

Answer: A


NEW QUESTION # 289
A business analyst (BA) is working on a request from a sales leader at Universal Containers. The sales leader has noticed the quality of information on new leads has declined recently. After completing their initial research, the BA concludes that the Salesforce lead intake form needs to be updated to include only essential information. Since several sales teams use the intake form, the BA must get alignment from all of the groups.
How does whiteboarding help the BA collaborate with multiple stakeholders?

Answer: C

Explanation:
Whiteboarding is a technique that involves using a whiteboard or a similar tool to visually represent a process, problem, or solution. Whiteboarding helps the BA collaborate with multiple stakeholders by building a shared understanding of the current state, creating a space for everyone to contribute since the activity feels shared, and guiding the conversation while maintaining engagement. Whiteboarding also helps to identify issues, gaps, opportunities, and dependencies in the process, and to generate ideas and feedback from stakeholders.
References: https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-process-mapping
/plan-and-facilitate-a-process-mapping-session


NEW QUESTION # 290
Sales managers at Northern Trail Outfitters (NTO) have received feedback from sales reps that record pages are slow and often take longer to load when using the app on the phone. The business analyst (BA) has been asked to evaluate NTO's org to find out which pages are the slowest to load when using the app on the phone.
What is the first step the BA should take to help resolve the issue?

Answer: C

Explanation:
Explanation
The performance analyzer is a tool that helps business analysts and admins identify and troubleshoot performance issues on record pages. It shows the load time of each component on a record page and provides recommendations to improve performance. The first step to resolve the issue is to use the performance analyzer to view the assessment and identify the slowest components.
References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/op
https://help.salesforce.com/s/articleView?id=sf.performance_analyzer.htm&type=5


NEW QUESTION # 291
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