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| Section | Weight | Objectives |
|---|
| Topic 1: User Stories | 18% | - Agile documentation
- 1. Support Agile delivery
- 2. Define acceptance criteria
- 3. Refine backlog items
- 4. Write user stories
|
| Topic 2: Collaboration with Stakeholders | 23% | - Stakeholder engagement
- 1. Identify stakeholder roles
- 2. Prioritize business needs
- 3. Facilitate communication
- 4. Manage stakeholder expectations
|
| Topic 3: Requirements | 18% | - Requirements management
- 1. Identify dependencies
- 2. Validate requirements
- 3. Manage requirement lifecycle
- 4. Gather business requirements
|
| Topic 4: Customer Discovery | 17% | - Business analyst responsibilities
- 1. Assess customer environment
- 2. Identify business objectives
- 3. Support implementation lifecycle
- 4. Demonstrate Salesforce capabilities
|
| Topic 5: Business Process Mapping | 12% | - Process analysis
- 1. Design future-state processes
- 2. Document current-state processes
- 3. Manage scope definition
- 4. Use process mapping techniques
|
| Topic 6: Development Support and User Acceptance | 12% | - Solution validation
- 1. Validate business outcomes
- 2. Coordinate user acceptance testing
- 3. Support development teams
- 4. Manage change adoption
|
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Salesforce Certified Business Analyst Exam Sample Questions (Q286-Q291):
NEW QUESTION # 286
Universal Containers wants the ability to fill out a survey based on customer feedback. The team is unable to visualize a possible solution in order to confirm the requirements.
Which elicitation technique should the business analyst use to help the team meet its goal?
- A. Prototyping
- B. Observation
- C. Brainstorming
Answer: A
Explanation:
Explanation
Prototyping is an elicitation technique that a business analyst can use to help stakeholders visualize a possible solution based on customer feedback surveys. Prototyping involves creating a simple sketch or mockup of an idea that can be used to test assumptions, gather feedback, or validate solutions. Brainstorming is an elicitation technique that can be used to generate ideas based on customer feedback surveys, but not to visualize them.
Observation is an elicitation technique that can be used to collect data based on customer behavior or actions, but not based on customer feedback surveys. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-stories
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-accepta
NEW QUESTION # 287
A new business analyst (BA) wants to follow the correct order of phases in the implementation lifecycle on a Salesforce project.
How should the BA approach the project?
- A. Analyze, build, deliver, operate
- B. Analyze, operate, build, deliver
- C. Analyze, build, operate, deliver
Answer: C
NEW QUESTION # 288
The business analyst (BA) at Universal Containers (UC) wants to understand why UC failed to meet a deployment date for its product go live while following the Agile process. According to the BA's research, the developers lacked a sense of the work in progress and the intended goal of that work, and the QA team was unable to clearly test the functionality based on a given persona.
Which step should the BA take next?
- A. Create a SWOT (Strength, Weakness, Opportunity, Threat) analysis to understand why development and testing took more time.
- B. Review the user stories to ensure they are small, testable, and valuable.
- C. Move the deployment date out so the teams have more time to work.
Answer: A
NEW QUESTION # 289
A business analyst (BA) is working on a request from a sales leader at Universal Containers. The sales leader has noticed the quality of information on new leads has declined recently. After completing their initial research, the BA concludes that the Salesforce lead intake form needs to be updated to include only essential information. Since several sales teams use the intake form, the BA must get alignment from all of the groups.
How does whiteboarding help the BA collaborate with multiple stakeholders?
- A. It provides a script to follow with suggested questions and prompts, identifies exactly what each group needs in order to be successful, and the final version acts as the business requirements document.
- B. It provides a single document in a central location for stakeholders to contribute, allowing each group to provide feedback on their own, instead of requiring everyone to meet and discuss together.
- C. It builds a shared understanding of the current state, creates a space for everyone to contribute since the activity feels shared, and guides the conversation while maintaining engagement.
Answer: C
Explanation:
Whiteboarding is a technique that involves using a whiteboard or a similar tool to visually represent a process, problem, or solution. Whiteboarding helps the BA collaborate with multiple stakeholders by building a shared understanding of the current state, creating a space for everyone to contribute since the activity feels shared, and guiding the conversation while maintaining engagement. Whiteboarding also helps to identify issues, gaps, opportunities, and dependencies in the process, and to generate ideas and feedback from stakeholders.
References: https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-process-mapping
/plan-and-facilitate-a-process-mapping-session
NEW QUESTION # 290
Sales managers at Northern Trail Outfitters (NTO) have received feedback from sales reps that record pages are slow and often take longer to load when using the app on the phone. The business analyst (BA) has been asked to evaluate NTO's org to find out which pages are the slowest to load when using the app on the phone.
What is the first step the BA should take to help resolve the issue?
- A. Confirm steps to reproduce the issue.
- B. Create a new page layout for the phone.
- C. Use performance analyzer to view the assessment.
Answer: C
Explanation:
Explanation
The performance analyzer is a tool that helps business analysts and admins identify and troubleshoot performance issues on record pages. It shows the load time of each component on a record page and provides recommendations to improve performance. The first step to resolve the issue is to use the performance analyzer to view the assessment and identify the slowest components.
References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/op
https://help.salesforce.com/s/articleView?id=sf.performance_analyzer.htm&type=5
NEW QUESTION # 291
......
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