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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Discovery | 13% | - User Needs and Requirements Gathering - Business Value of Salesforce UX - Research Methods and Tools - Salesforce UX Personas and Processes |
| Topic 2: Prototyping & Validation | - Usability Testing and Iteration - Prototyping Methods | |
| Topic 3: UX Fundamentals | 16% | - Usability and Information Architecture - Human-Centered Design Principles - Branding and Visual Design Impact - Accessibility and Inclusive Design |
| Topic 4: Salesforce Platform UX Implementation | - Lightning Design System (SLDS) - Declarative UX Configuration - Mobile UX and Responsive Design | |
| Topic 5: Design Strategy & Solutioning | - Problem Definition and Scoping - Journey Mapping and Experience Design |
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NEW QUESTION # 10
A UX Designer has been tasked with designing a custom Lightning Web Component (LWC) that uses the Salesforce Lightning Design System (SLDS).
Where on the SLDS website should the designer find accessible HTML and CSS used to create components along with implementation guidelines?
Answer: B
Explanation:
The best place on the SLDS website for the designer to find accessible HTML and CSS used to create components along with implementation guidelines is the Component Blueprints1.Component Blueprints are framework-agnostic, accessible HTML and CSS that provide the basic structure and style for Lightning components1. The designer can use the Component Blueprints to create custom Lightning Web Components that are consistent with the Lightning Design System.Design Tokens (B) are not the best place to find HTML and CSS, as they are variables that store design attributes, such as colors, fonts, and spacing2.Development Tools are not the best place to find implementation guidelines, as they are tools and resources that help developers build and test Lightning components, such as VS Code extensions, LWC recipes, and Playground3.Reference:
Component Blueprints | Salesforce Lightning Design System
Design Tokens | Salesforce Lightning Design System
Development Tools | Salesforce Lightning Design System
NEW QUESTION # 11
A group of sales users needs to be guided step by step through a new process using Floating or Docked Prompts. Their administrative team wants the ability to see the adoption of this assistance via Reports and Dashboards. What out-of-the-box feature should be recommended?
Answer: C
Explanation:
The correct answer is A. In-App Guidance, as explicitly stated in the study guide.
The question contains two direct indicators: users need Floating or Docked Prompts, and administrators want to evaluate adoption through Salesforce reporting capabilities. The study guide associates those requirements with the out-of-the-box In-App Guidance feature.
In-App Guidance is used to provide contextual assistance directly within the Salesforce experience. The prompts can support users as they learn a new process without requiring them to leave their workflow for separate training material.
Option B introduces an AppExchange solution even though the requirement specifically asks for an out-of-the- box feature.
Option C, Screen Flow, can guide users through a business process, but it is not the feature identified by the guide for Floating and Docked Prompts.
The distinction is important: Screen Flow guides users through a structured transactional workflow, whereas In-App Guidance provides contextual adoption and learning assistance around the interface and process.
Because the administrative team also wants to assess adoption of the guidance, the study guide's answer fits both the instructional and measurement aspects of the requirement.
Study Guide reference/topics: In-App Guidance, Floating Prompts, Docked Prompts, adoption measurement, Declarative Design.
NEW QUESTION # 12
Cloud Kicks wants to create a site for its customers to manage events regardless of the device they are using.
Which best practice should be used to provide this experience?
Answer: C
Explanation:
A responsive user interface is a type of user interface that adapts to different screen sizes, resolutions, orientations, and devices, such as desktops, laptops, tablets, and smartphones. It uses flexible layouts, grids, images, and media queries to optimize the user experience and ensure usability, accessibility, and performance across different devices. A responsive user interface can help Cloud Kicks create a site for its customers to manage events regardless of the device they are using, as it can provide a consistent and seamless experience that meets the user needs and expectations. A responsive user interface can also reduce the development and maintenance costs and efforts, as it can use the same code base and content for different devices, rather than creating separate versions for each device.Reference:
1: User Experience Designer Certification Prep: Module 5: Design User Interfaces
2: User Experience Designer Certification Prep: Module 7: Implement User Interfaces
3: What is Responsive Web Design?
To create a site for its customers to manage events regardless of the device they are using, Cloud Kicks should use the best practice of creating aresponsive user interface. A responsive user interface is one that adapts to the screen size and orientation of the device, providing an optimal viewing and interaction experience for the user. A responsive user interface can use the same code base and content for different devices, reducing the development and maintenance costs and ensuring consistency and accessibility. A responsive user interface can also leverage the features and capabilities of the device, such as touch, gestures, camera, etc., to enhance the user experience.
Responsive User Interface
NEW QUESTION # 13
A UX designer wants to quickly mock up salesforce user interface experiences using a collection of prebuilt components. The designers neededsalesforce lighting design systems(SLDS) resources for their designs and prototypes such as base components tokens and designs patterns Which tool or installation should best support their needs?
Answer: D
Explanation:
A sketch plugin is a tool that allows the UX designer to quickly mock up Salesforce user interface experiences using the Lightning Design System (SLDS) resources, such as base components, tokens, and design patterns. The sketch plugin is a free plugin for Sketch, a design toolkit that helps create wireframes, mockups, sample screens, and more. With the sketch plugin, the designer can search and drag the prebuilt components from the plugin into the canvas, and export the mockups as pdf, jpeg, or png files. The sketch plugin also supports synonyms and variants for the components, making it easier to find and use the desired elements.The sketch plugin can be downloaded from the SLDS website1or from the AppExchange2.Reference:
[Create Quick Salesforce UI Mockups: Lightning Design System Plugin for Sketch]1
[Lightning Design System Sketch Plugin]2
NEW QUESTION # 14
Cloud Kicks (CK) is going to launch a new Salesforce process for its Customer Service team. After launch, CK wants to ensure the process is working well for its customer service representatives. Which Salesforce tool should be used to track and measure the adoption of the new process?
Answer: C
Explanation:
The uploaded study guide identifies B. User Engagement Dashboards and Reports as the correct tool for tracking and measuring process adoption.
The requirement occurs after launch, and the organization specifically wants to determine whether customer- service representatives are adopting and using the new Salesforce process successfully. This is a measurement problem rather than merely an onboarding problem.
Option B matches that requirement because dashboards and reports allow adoption-related user-engagement information to be reviewed and monitored.
Option A, In-App Guidance, is primarily a mechanism for helping users understand or adopt a process by presenting prompts, walkthrough-style guidance, or contextual assistance. It can contribute to adoption, but it is not the measurement tool selected by the guide for evaluating whether adoption is actually occurring.
Option C, Google Analytics, is generally associated with web analytics and is not the Salesforce adoption- measurement solution keyed in this question.
The UX principle is that launching a process is not the end of design work. Teams should measure whether users are actually adopting the intended workflow and identify whether additional guidance, redesign, or process changes are needed.
Study Guide reference/topics: User Engagement, dashboards, reports, process adoption, Testing.
NEW QUESTION # 15
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