Brilliantly Updated Peoplecert ITIL-4-CDS Exam Dumps

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Plan and build service value streams25%- Service value system and value streams
  • 1. Core concepts and principles
    • 2. Designing value streams and workflows
      - Resource and capability management
      • 1. Buy vs build and sourcing strategies
        • 2. Planning and allocation
          Topic 2: Deliver and transition services25%- Service transition and change management
          • 1. Change enablement and release management
            • 2. Deployment and implementation
              - Service delivery and operational practices
              • 1. Service integration and management
                • 2. Service operation and control
                  Topic 3: Support and improve services25%- Performance measurement and improvement
                  • 1. Metrics and monitoring
                    • 2. Continual improvement practices
                      - Service support and incident management
                      • 1. Incident and problem management
                        • 2. Service desk and request fulfilment
                          Topic 4: Create and develop services25%- Service design and development practices
                          • 1. Service components and architecture
                            • 2. Requirements definition and specification
                              - Quality assurance and validation
                              • 1. Testing and verification
                                • 2. Service level management

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                                  Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q68-Q73):

                                  NEW QUESTION # 68
                                  Which concept focuses on understanding the different levels within systems and ensuring that multiple systems are aligned and unified when designing services?

                                  Answer: B


                                  NEW QUESTION # 69
                                  A service desk manager is creating a job profile for a service desk team lead. The following requirements have been identified: Ability to use company processes and tools, Leadership skills, Knowledge of service desk objectives. What is the MOST important additional requirement for the job profile?

                                  Answer: A


                                  NEW QUESTION # 70
                                  An organization experiences a high level of variation in the demand for its development services.
                                  The organization has the capacity to fulfil the overall level of demand but wants to reduce the variation so that it does not have to prioritize work at peak times. Which action would BEST help the organization influence the demand for its services?

                                  Answer: C


                                  NEW QUESTION # 71
                                  A cross-functional team is designing a value stream to support the development of a new financial service. Some members of the team are suggesting that multiple value streams are needed. Which factor would MOST LIKELY influence the need for multiple value streams?

                                  Answer: C


                                  NEW QUESTION # 72
                                  Which approach may help to improve incident resolution times by moving support activities from specialist teams to frontline teams or users?

                                  Answer: B


                                  NEW QUESTION # 73
                                  ......

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