New L5M9 Test Syllabus & L5M9 Test Sample Questions

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On the final Operations Management L5M9 exam day, you will feel confident and perform better in the Operations Management L5M9 certification test. L5M9 authentic dumps come in three formats: CIPS L5M9 pdf questions formats, Web-based and desktop L5M9 practice test software are the three best formats of PDFBraindumps L5M9 Valid Dumps. L5M9 pdf dumps file is the more effective and fastest way to prepare for the L5M9 exam. CIPS PDF Questions can be used anywhere or at any time. You can download L5M9 dumps pdf files on your laptop, tablet, smartphone, or any other device.

CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Operations Management Concepts- Definition and scope of operations management
  • 1. Role of operations in supply chain efficiency and effectiveness
    • 2. Operations as transformation process (input–transformation–output)
      - Performance objectives of operations
      • 1. Speed
        • 2. Cost
          • 3. Flexibility
            • 4. Quality
              • 5. Dependability
                Operations Strategy and Performance- Operations strategy development
                • 1. Top-down vs bottom-up strategy perspectives
                  • 2. Stages of operations strategy evolution
                    - Order winners and order qualifiers
                    • 1. Competitive positioning through operations capability
                      Quality and Reliability Management- Failure prevention and recovery
                      • 1. Failure Mode and Effects Analysis (FMEA)
                        • 2. Maintenance strategies and reliability improvement
                          • 3. Failure measurement and impact
                            - Total Quality Management (TQM)
                            • 1. Quality assurance vs total quality
                              Operations Processes and Systems- Four Vs of operations
                              • 1. Variety
                                • 2. Volume
                                  • 3. Visibility
                                    • 4. Variation in demand
                                      - Process design and analysis
                                      • 1. Input–transformation–output model
                                        • 2. Types of operations: manufacturing and services
                                          Performance Improvement in Operations- Continuous improvement approaches
                                          • 1. Process improvement methodologies
                                            • 2. Business process re-engineering
                                              - Performance measurement and benchmarking
                                              • 1. Benchmarking techniques
                                                • 2. Setting performance targets

                                                  >> New L5M9 Test Syllabus <<

                                                  L5M9 Test Sample Questions | Exam L5M9 Cost

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                                                  CIPS Operations Management Sample Questions (Q59-Q64):

                                                  NEW QUESTION # 59
                                                  Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
                                                  Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
                                                  Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
                                                  Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
                                                  Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
                                                  Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.

                                                  Which of the following will you put into box 3?

                                                  Answer: C

                                                  Explanation:
                                                  The correct answers are as follows:


                                                  NEW QUESTION # 60
                                                  In which stage of development does the operations department contribute competitive advantage to an organisation?

                                                  Answer: C

                                                  Explanation:
                                                  Externally supportive is the final stage of the Hayes and Wheelwright Operations Contribution Model. At this stage Operations is proactive, and has high levels of innovation and adaption. See p.31


                                                  NEW QUESTION # 61
                                                  In which industry would scheduling, health and safety and quality control be key focuses of operations processes?

                                                  Answer: B

                                                  Explanation:
                                                  The correct response is Construction. Out of those listed, it is the one most concerned with Health and Safety. This is from p.64


                                                  NEW QUESTION # 62
                                                  What is the name given to a person in an organisation who is competent in the Six-Sigma approach?

                                                  Answer: B

                                                  Explanation:
                                                  They're known as black belts (yes, like in martial arts). To gain a black belt in Six-Sigma you usually have to undergo a training course and have so many hours experience. See p.139.


                                                  NEW QUESTION # 63
                                                  Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
                                                  Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
                                                  Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
                                                  Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
                                                  Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
                                                  Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.

                                                  Which of the following will you put into box 8?

                                                  Answer: C

                                                  Explanation:


                                                  NEW QUESTION # 64
                                                  ......

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