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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Section	Objectives
Topic 1: Order Management and CPQ	- Product Catalog and Pricing Configuration - Order Capture and Fulfillment Flows
Topic 2: Industry Process Automation	- Customer Lifecycle Management - Service and Provisioning Workflows
Topic 3: Integration and Extensibility	- External System Data Synchronization - Salesforce APIs and Integration Patterns
Topic 4: OmniStudio (Vlocity) Capabilities	- FlexCards and UI Composition - OmniScripts and Guided Experiences - DataRaptors and Integration Procedures
Topic 5: Communications Cloud Fundamentals	- Industry Cloud Overview and Use Cases - Communications Industry Data Model

>> Salesforce-Communications-Cloud Latest Test Questions <<

Salesforce-Communications-Cloud Actual Real Questions: Salesforce Communications Cloud Accredited Professional (AP) Exam & Salesforce-Communications-Cloud Practice Questions

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q10-Q15):

NEW QUESTION # 10
Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points consultant should raise in this scenario?

A. There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance
B. This would require migrating all products sold within last 5 years, including those that are no longer sold.
C. Migrating Assets instead of orders would provide more business Value.
D. Migrating millions of records may reduce query performance due to large data volumes
E. Migrating millions of records will cause Order Management to fail during processing due to large volume

Answer: B,E

NEW QUESTION # 11
Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
* They often need to refer back to their documents for routine customer requests
* They are able to handle the majority of customer request themselves despite of current challenges
* Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?

A. Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI
B. Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.
C. Leverage the CPQ cart for all cases minimize the implementation effort
D. Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.

Answer: B

NEW QUESTION # 12
Universal containers (UC) is a communication service provider using commination cloud. The provisioning system that activates the mobile service can take up to 10 minutes. How should a consultant design the orchestration for Mobile service?

A. Configure a callout Orchestration item using the asynchronous system interface to do a callout, and have the enterprise service bus (ESB) to do a callback to the asynchronous call back URL.
B. Configure a Callout Orchestration item using the enhanced system interface
C. Configure an Autotask Orchestration Item to send to platform event, the enterprise Service Bus(ESB) will listen for the platform event and do a callback to the asynchronous Callback URL
D. Configure a callout orchestration item using the default system interface to do a callout, configure a Push Event and have enterprise service Bus (ESB) do a callback to complete the push Event.

Answer: A

Explanation:
If the asynchronous response for the event is short, you can use the same callout to wait for the response. However, if the callout takes a long time, such as days, then it is best to use a push event to receive the response.

NEW QUESTION # 13
Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?

A. Use data raptor to assist with integration and introduce several manual task into the flow.
B. Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually
C. Use the integration procedure to manage the various task that technician need to undertake
D. Use call out to fully automate the flow so that no manual steps are required

Answer: B

NEW QUESTION # 14
UC is communications service provider using communication cloud. UC have one callout to the activation system per mobile services and then one calls out to the billing system per item decomposed. How should consultant configure the orchestration to meet the requirement

A. Create two orchestration plan definition with single orchestration item definition, each orchestration dependency on orchestration item. Set the scope of activation orchestration plan to order and scope of the billing orchestration item to order line item
B. Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to main order item and the scope of the billing orchestration item to order
C. Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to order item and the scope of the billing orchestration item to global
D. Create two orchestration plan definition with single orchestration item definition, each orchestration item Set the scope of activation orchestration plan to order and scope of the billing orchestration item to global.

Answer: C

Explanation:
To meet the requirement of one callout to the activation system per mobile service followed by a callout to the billing system per item, configuring an orchestration plan with two orchestration items and an orchestration dependency (A) is recommended. This setup ensures that the activation process is completed before billing information is processed, maintaining the correct order of operations.References:Salesforce Communication Cloud Order Management documentation on orchestration plan configuration.

NEW QUESTION # 15
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