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ServiceNow CIS-PA Exam Overview:

Certification Vendor:ServiceNow
Exam Name:Certified Implementation Specialist - Platform Analytics
Exam Number:CIS-PA
Related Certifications:Certified Implementation Specialist - Platform Analytics
Exam Duration:90 minutes
Exam Format:Multiple Select, Multiple Choice, True/False
Certificate Validity Period:3 years
Available Languages:English
Passing Score:Approximately 75% (correct answers required)
Real Exam Qty:Approximately 60
Exam Price:USD 250
Sample Questions:ServiceNow CIS-PA Sample Questions
Exam Way:Online proctored or at a Pearson VUE testing center.
Pre Condition:Recommended ServiceNow System Administrator certification and experience with the ServiceNow platform.
Official Syllabus URL:https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/cis-pa-exam-blueprint.pdf

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ServiceNow CIS-PA Exam Syllabus Topics:

TopicDetails
Topic 1
  • Configure Breakdowns and Breakdown Sources: This section covers setting up breakdowns to analyze indicators across different dimensions, including breakdown mappings, matrices, exclusions, scripted mappings, and bucket groups.
Topic 2
  • Data Collection: This domain explains how Performance Analytics gathers and processes data, including collection flow, configuration properties, and troubleshooting collection issues.
Topic 3
  • Administration and Solutions: This domain covers administrative tasks using the Admin Console and accelerating deployment with pre-built Content Packs.
Topic 4
  • Architecture and Deployment: This domain covers the foundational components of the Performance Analytics solution and the proper deployment sequence in ServiceNow environments.
Topic 5
  • Data Visualization: This section focuses on presenting data through widgets, interactive filters, appropriate visualizations, dashboards, and analyzing data using Analytics Hub and KPI Details.

ServiceNow Certified Implementation Specialist - Platform Analytics Sample Questions (Q19-Q24):

NEW QUESTION # 19
What can you do in theDashboards moduleof theAnalytics Center?

Answer: B

Explanation:
TheDashboards modulein Analytics Center provides full lifecycle management forNext Experience Dashboards. Users with appropriate permissions cancreate, update, certify, share, and view dashboards from this module.
Certification is an important governance feature that marks dashboards as trusted and production-ready.
Sharing controls access, while update and creation enable continuous improvement. Viewing alone is insufficient for analytics governance. ServiceNow documentation clearly defines the Dashboards module as the central place for full dashboard management, making optionDthe correct answer.


NEW QUESTION # 20
How candashboard filtersretain their values acrosslogins and page refreshes?

Answer: B

Explanation:
Dashboard filters retain their values across page refreshes and user navigation throughsession-based persistence. When this option is enabled, filter selections are stored for the duration of the user's session and automatically reapplied as the user navigates or refreshes the page.
Favorites and global defaults define starting values, not persistence behavior. Applying a filter to the entire dashboard controls scope, not retention. ServiceNow documentation explains that session persistence is the mechanism that maintains filter state, making option C the correct answer.


NEW QUESTION # 21
Where should you navigate to activate aPerformance Analytics Content Pack?

Answer: A

Explanation:
Performance AnalyticsContent Packsprovide prebuilt indicators, breakdowns, dashboards, and jobs for specific applications such as Incident, Problem, or Change Management. To activate these packs, administrators navigate toPerformance Analytics > Add Content Pack. This interface lists all available analytics content packs and allows administrators to preview and activate them.
Option A refers to Solution activation, which is unrelated to Performance Analytics content. Option B is used for application plugins, not analytics packs. Option D does not exist as a valid navigation path for Performance Analytics. ServiceNow documentation explicitly identifiesPerformance Analytics > Add Content Packas the correct location to install analytics content, making option C the verified answer.


NEW QUESTION # 22
When configuring a newMetric Definitionto track theduration an incident is assigned to a specific group, whichtypeshould be selected?

Answer: B

Explanation:
To track how long an incident remains assigned to a specific group, the correct Metric Definition type isField value duration. This type measures the amount of time a record spends with a particular value in a specified field, such as assignment_group.
State change metrics track transitions between states, not time spent in a field value. Script calculations are used only when duration cannot be calculated through standard field tracking. "Assignment group" is a field, not a metric type. ServiceNow documentation specifies that Field value duration metrics are designed for tracking time spent in a given field value, making option A the correct choice.


NEW QUESTION # 23
There is a Summed Duration of wait time Indicator that stores duration in milliseconds.
Which action accurately configures the displayed duration in hours without creating a separate Formula Indicator?

Answer: D

Explanation:
Platform Analytics supports unit conversion for duration-based indicators through the Unit field on the Indicator record. When an indicator stores duration values (such as milliseconds), setting the Unit to Hours automatically converts and displays the values correctly without modifying the underlying data or recollecting scores.
Using formulas or scripts is unnecessary and discouraged when a built-in unit conversion is available. The Formula box is intended for mathematical aggregation logic, not unit conversion. ServiceNow documentation explicitly states that duration indicators should rely on the Unit setting to control how values are displayed, making option A the correct and supported approach.


NEW QUESTION # 24
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