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| Section | Weight | Objectives |
|---|---|---|
| Discovery | 13% | - Document and articulate business needs, value proposition and vision - Analyze current state processes and architecture - Identify gaps compared to standard product capabilities - Align and validate requirements with stakeholders |
| Solution Design | 36% | - Design future state business processes - Understand deployment tools and practices - Determine security and data access considerations - Map Energy and Utilities Cloud components to architecture - Validate data model fitment - Define future state architecture |
| Test and Deploy | 13% | - Manage UAT and release milestones - Deploy across environments - Create deployment plan - Validate processes and perform testing |
| Implementation | 38% | - Data migration and third-party integration - Configure access and permissions - Initial platform setup and license configuration - Enable contract management and post-sales processes - Configure products, pricing and order capture |
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NEW QUESTION # 22
The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
What two processes can modify the look and feel of the application?
Answer: C,D
Explanation:
In the Salesforce Energy and Utilities Cloud, customizing the UI to align with company branding during the customer acquisition process is crucial for maintaining a consistent user experience. Modifying the VEEDigitalOrder Omniscript allows for detailed customization of the customer journey and interaction points within the application, aligning it with the company's branding requirements. Additionally, altering the VEEConsumerLandingScreen FlexCard provides the capability to adjust visual elements such as background color, text font size, and style directly, ensuring the interface reflects the company's visual identity effectively.
Reference = These customization processes are supported by Salesforce Energy and Utilities Cloud documentation, specifically in sections related to Omniscript and FlexCard configurations for enhancing user interfaces in utility applications.https://developer.salesforce.com/docs/atlas.en-us.omniscript_developer_guide.meta/omniscript_developer_guide/omniscript
NEW QUESTION # 23
An energy company needs to migrate its legacy data to Energy and Utilities Cloud. What ' s the recommended first step to ensure a proper migration process?
Answer: D
Explanation:
Before embarking on a data migration project to Salesforce Energy and Utilities Cloud, it is crucial to assess the data within the legacy systems. This step involves analyzing the existing data to determine its relevance, accuracy, and completeness, deciding which data sets are essential for migration, and identifying any data that may be outdated or irrelevant and can thus be omitted from the migration process. This assessment ensures a focused and efficient migration process, reducing the risk of data clutter and ensuring that only valuable data is transferred to the new system. References = Salesforce provides comprehensive guidelines on best practices for data migration, including the importance of data assessment as the initial step in the migration process.
These practices are documented in Salesforce ' s data migration resources: https://developer.salesforce.com
/docs/atlas.en-us.dat.meta/dat/data_import_what_you_need_to_know.htm
NEW QUESTION # 24
An energy company is implementing Energy and Utilities Cloud for its service center agents.
Which two of the following business processes should be part of their test scenarios?
Choose 2 answers
Answer: B,C
NEW QUESTION # 25
A utility customer runs the majority of their current processes using backoffice CIS, billing, and other thirdparty integrations. As part of the enterprise digital transformation initiative to improve end-to-end experiences, they chose Energy and Utilities Cloud with an incremental rollout strategy, beginning with employee transformation.
What solution component of Energy and Utilities Cloud should be recommended and mapped to get them started on the transformation journey?
Answer: A
NEW QUESTION # 26
A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?
Choose 2 answers
Answer: A,D
NEW QUESTION # 27
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