Quiz Peoplecert - ITIL-4-HVIT - ITIL 4 Specialist: High-Velocity IT Perfect Braindumps Pdf

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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Enabling Fast Development	15%	- Agile, DevOps, and continuous integration/delivery practices - Automation, cloud-native practices, and rapid deployment
Topic 2: Enabling Resilient Operations	10%	- Problem management, service continuity, infrastructure and platform management - Capacity and performance management, monitoring and event management
Topic 3: Enabling Valuable Investments	15%	- Prioritization and value assessment practices - Strategic alignment, portfolio management, business case development
Topic 4: Enabling Co-Created Value	8%	- Relationship management, service design, service desk practices
Topic 5: Guiding Principles and Foundational Concepts for Velocity	20%	- Service-dominant logic, design thinking, complexity thinking - Ethics, safety culture, lean culture, Toyota Kata - Lean, agile, resilient, and continuous principles
Topic 6: Enabling Assured Conformance	7%	- Information security management, risk management, compliance
Topic 7: High-Velocity IT Concepts and Digital Enterprise	25%	- Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance - Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle - Core terms: High-velocity IT, digital organization, digital transformation, digital technology

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Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q73-Q78):

NEW QUESTION # 73
The service desk team at a small university provides a walk-in service for its students from 8:00 to 17:00 during the week. The only other available channel is telephone support during the same hours. Students often complain that they have to wait for a long time, and that they need support after working hours.
Which is the BEST approach to improve the students' service experience?

A. Dedicate a service desk agent to providing live-chat support
B. Create an inbox to receive and automatically log emails
C. Collect service experience data to justify improvements
D. Provide and encourage the use of self-service

Answer: D

Explanation:
Improving service experience in this situation requires reducing wait times and extending accessibility beyond working hours. Providing and encouraging self-service enables students to resolve common issues independently at any time, improving availability, reducing queue pressure on the service desk, and enhancing overall user experience without being constrained by service desk operating hours.

NEW QUESTION # 74
Which is often a feature of a service value system for a digitally enabled organization?

A. Detailed processes, procedures, and work instructions
B. Temporary project teams for product or service development
C. Separate value streams for each product and service
D. Limited interaction between service providers and service consumers

Answer: C

Explanation:
A digitally enabled organization's service value system often features separate value streams for each product and service, allowing for agility, focus, and alignment of work to deliver value effectively.

NEW QUESTION # 75
A product team is analyzing how users feel while interacting with a mobile banking application, including their emotions and level of satisfaction at each touchpoint.
Which high-velocity IT objective is being addressed?

A. Co-created value
B. Resilient operations
C. Assured conformance
D. Fast development

Answer: A

Explanation:
Co-created value focuses on the service experience, including both customer experience (CX) and user experience (UX). Understanding how users feel at each interaction point helps the organization design services that consumers actively want to use, and value is co-created through those interactions rather than simply delivered by the provider.

NEW QUESTION # 76
Which describes a digital product?

A. The application of digital technology to accelerate time to market, time to customer or time to change
B. Any digital goods that are transferred from a service provider to a service consumer
C. An organization that utilizes digital technology to perform business in a significantly different manner
D. A collection of resources that would not be as valuable without the use of digital technology

Answer: B

Explanation:
A digital product is something that is delivered in digital form from a service provider to a service consumer as part of a service offering. It represents a consumable digital asset (such as software, application, or digital content) that provides value to the consumer through its use or access, rather than being a business model or capability.

NEW QUESTION # 77
An IT department has reduced its lead time for releasing application changes by using continuous integration/continuous delivery (CI/CD). However, there are still delays, particularly at the start of projects as developers wait for environments to be created.
How can the 'deployment management' practice be utilized to minimize these delays?

A. By authorizing multiple application deployments per day
B. By using blameless post-mortems to identify ways to improve deployments
C. By using ChatOps to improve collaboration during deployment
D. By automating the deployment of infrastructure

Answer: D

Explanation:
The deployment management practice can minimize delays by automating the deployment of infrastructure, ensuring that development environments are provisioned quickly and consistently, which removes bottlenecks at the start of projects.

NEW QUESTION # 78
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