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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionObjectives
Topic 1: Genesys Predictive Routing- Getting Started
  • 1. Business Use Cases
  • 2. Overview of Predictive Routing
  • 3. AI-based Routing Concepts
- Configuration
  • 1. Predictive Routing Setup
  • 2. Queue and Routing Configuration
  • 3. Performance Optimization
Topic 2: Genesys Predictive Engagement- Action Maps
  • 1. Targeting and Engagement Rules
  • 2. Customer Journey Triggers
  • 3. Action Map Configuration
- Reporting and Analytics
  • 1. Engagement Analytics
  • 2. AI-driven Insights
  • 3. Performance Reporting
- Setup and Configuration
  • 1. Configuration of Engagement Features
  • 2. Web Tracking and Visitor Identification
  • 3. Predictive Engagement Fundamentals
- Customer Journey for Agents
  • 1. Agent Interaction Experience
  • 2. Journey Context
  • 3. Customer Behavior Analysis

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q90-Q95):

NEW QUESTION # 90
You can perform a GPR benefit assessment on queues with zero interaction data.
(True/False)
Response:

Answer: A


NEW QUESTION # 91
Predictive Engagement reports in Genesys Cloud can be scheduled for automated delivery.
(True/False)
Response:

Answer: A


NEW QUESTION # 92
Which are valid actions to take after completing a successful GPR test?
(Choose two)
Response:

Answer: B,D


NEW QUESTION # 93
Which two components are evaluated in the Queue Impact View?
(Choose two)
Response:

Answer: B,D


NEW QUESTION # 94
Which two settings are configured to launch Genesys Messenger on a website?
(Choose two)
Response:

Answer: C,D


NEW QUESTION # 95
......

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