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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Analytics | 5% | - CRM Analytics (Tableau CRM) implementation - Data visualization and reporting |
| Topic 2: Revenue Cloud | 10% | - CPQ and billing solutions - Revenue lifecycle management |
| Topic 3: Integration | 5% | - MuleSoft integration patterns - API management and data integration |
| Topic 4: Discovery and Customer Success | 25% | - Quantitative and qualitative objectives to measure project success - Discovery artefacts (e.g., Reference Architecture diagram) - Customer-centric discovery techniques |
| Topic 5: Field Service | 5% | - Work order and scheduling optimization - Field service operations |
| Topic 6: B2B Commerce | 15% | - B2B Commerce solution design - Integration with other Salesforce clouds |
| Topic 7: Experience Cloud | 5% | - Portal and community solutions - Partner and customer engagement |
| Topic 8: Service Cloud | 10% | - Case management and automation - Service process design |
| Topic 9: Sales Cloud | 10% | - Sales process optimization - Opportunity and lead management |
| Topic 10: Data Management | 5% | - Data quality and governance - Data modeling and architecture |
| Topic 11: Marketing Cloud | 5% | - Marketing automation integration - Customer journey design |
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質問 # 19
A Solution Architect is working with Northern Trail Outfitters' Sales and Services team. They are currently evaluating how many environments they need to procure. As part of a preliminary review, it was identified that although the different business units were happy working m separate environments, there is a requirement to know each other's transactions.
Which two requirements would make the Solution Architect recommend a Single org over a multi-org strategy?
Choose 2 answers
正解：B、C
解説：
* A. Collaboration between lines ofbusiness. According to 1 and 2, having a single-org architecture can facilitate collaboration between different lines of business by allowing them to share data, processes, workflows, reports, dashboards, etc. This can improve communication, efficiency, and productivity across the organization.
* D. Access to shared lines of business data. According to 1 and 3, having a single-org architecture can enable access to shared data across different lines of business by using common objects, fields, records, etc. This can improve data quality, consistency, and visibility across the organization.
質問 # 20
A corporate bank has decided to use a multi-cloud solution to reduce time to market, showcase a 360-degree view of the bank's business customers, and improve CSAT rating by increasing channels for customer service. The CIO has asked to run a discovery workshop with one goal: understanding existing technical dependencies within the organisation.
What should a Solution Architect recommend as the top priority to start this journey?
正解：C
解説：
* Plot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in. This is an important step to understand the existing technical dependencies within the organisation, such as datasources, integrations, applications, and platforms. It also helps to identify the gaps and opportunities for improvement that can be addressed by the B2B multi-cloud solution.
For the corporate bank embarking on a multi-cloud solution journey, mapping the current system landscape is a critical first step. This involves documenting existing systems, applications, and their interconnections to identify integration points and potential overlaps with the new B2B multi-cloud solution. Understanding the current technical ecosystem allows for the identification of key areas where Salesforce solutions can be integrated to enhance customer service, improve visibility into business customer activities, and increase customer satisfaction. This foundational analysis is essential for informed decision-making and strategic planning, ensuring that the new solutions complement and enhance the existing technical infrastructure, in line with Salesforce's recommendations for successful multi-cloud implementations.
質問 # 21
A Solution Architect is delivering a multi-cloud implementation to a client. A diagram is required to communicate the vision and strategy of the solution to the business executives and stakeholders at a high level without going into too much detailed technical information.
Which type of architecture diagram should the Solution Architect use?
正解：A
解説：
A Solution Architecture Diagram shows the high-level view of the solution components and how they relate to each other. It also shows the key business capabilities and objectives thatthe solution supports. It does not go into too much detail about the technical implementation or configuration of each component.
A Solution Architecture Diagram can help you communicate the vision and strategy of your multi-cloud solution to the businessexecutives and stakeholders at a high level without overwhelming them with too much technical information.
質問 # 22
Fabulous Flowing has been using Salesforce for 10 years and is starting to notice performance issues. The company anticipates continued growth of 15% each year. It frequently refers to data that is within the past 12 months. Currently, there are 600,000 Cases. Fabulous Flooring realizes it needs to archive some of the data, however, would like it to remain m Salesforce. The leadership team meets for an in-depth strategy and planning session every 3 years and will need reporting on the archived data. The Solution Architect has recommended the use of Big Objects.
What are two considerations the Solution Architect should discuss with Fabulous Flooring?
Choose 2 answers
正解：A、D
解説：
https://developer.salesforce.com/docs/atlas.en-us.222.0.object_reference.meta/api/big_object.htm
* Big objects are a way to store and manage massive amounts of data on the Salesforce platform12.
* Big objects support custom Salesforce Lightning and Visualforce components rather than standard UI elements3.
* Big objects do not support picklist fields, so they need to be loaded as text fields into the big object2.
* Big objects do not support standard SOQL queries, so they need to use Async SOQL to query data from them2.
質問 # 23
Universal Containers (UC) delivers packaging solutions to its customers based on volume schedule, which is part of a contract that UC is closing. Customers place orders against these contracts, and the orders are maintained in an ERP system outside of Salesforce.
Employees of UCwant to track invoicing payment status on a monthly basis so that they can identify early when customer orders fall short of the contractual target.
Which two solution components should a Solution Architect recommend to meet this requirement?
Choose 2 answers
正解：A、D
解説：
To track invoicing payment status and identify discrepancies in customer orders against contractual targets, integrating Salesforce Billing with the ERP system is essential. This integration allows for real-time synchronization of invoicing and payment statuses, providing UC employees with up-to-date information.
Using MuleSoft for integration facilitates seamless data exchange between Salesforce and the ERP, ensuring that order information is accurately reflected in Salesforce. This setup supports efficient monitoring and management of contractual obligations and financial transactions. Salesforce Billing offers capabilities for managing invoicing and payments within the Salesforce ecosystem, while MuleSoft's Anypoint Platform enables robust API-led connectivity between systems, aligning with Salesforce's recommended practices for system integration and data management.
質問 # 24
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