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Salesforce Slack-Dev-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Tools5%- List some use cases for Slack Developer Tools (SDT).
- Recommend when to use sample code and external resources.
- Explain the purpose and value of Block Kit Builder.
- Recommend when to use the Bolt development framework to build Slack apps.
Topic 2: Design for Security19%- Request the appropriate tokens for your app's use case.
- Implement the OAuth installation flow.
- Store and retrieve data and tokens safely.
- Identify the steps you could take to make your app communicate securely in Slack.
- Request the appropriate scopes for your app's use case.
- Design for security.
Topic 3: Design for Scale9%- Recommend when to add support for channels that are shared externally with Slack Connect.
- Describe the characteristics of an Enterprise Grid Sandbox.
- Design your app to match the unique platform architecture, features, and roles of Enterprise Grid.
Topic 4: APIs for Managing Your Slack12%- Use the SCIM API to manage Slack users and user groups.
- Identify the required user role to generate a token to use APIs to automate a Slack workspace or org administration.
- Recommend when to use the Discovery API for data-loss prevention, compliance archiving, or eDiscovery.
- Monitor workspace events with the Audit Logs API.
- Recommend when to use an Admin API to automate a Slack workspace or org administration.
Topic 5: Core Development (Workflows, Modals, Interactivity)48%- Integrate Salesforce data with Slack applications.
- Build and deploy workflows using Workflow Builder and the Slack CLI.
- Handle interactive payloads and events effectively.
- Develop interactive components such as modals and home tabs.
Topic 6: Apps in the Slack Platform7%- Recommend when to use Slack's different surfaces (user touchpoints including App home, modals, and messages) for a range of use cases.
- Identify when to set up a team to collaborate on a Slack app.
- Recommend how to automate and enhance operations on a Slack workspace.

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Salesforce Certified Slack Developer Sample Questions (Q11-Q16):

NEW QUESTION # 11
Which Web API method is commonly used to post a message to a channel?

Answer: A


NEW QUESTION # 12
Your team is building a Slack app for employees to quickly report technical issues they encounter with their workstation.
Which feature should be utilized for this functionality?

Answer: D

Explanation:
Implement a global shortcut that opens a form for issue reporting A global shortcut is an efficient way for users to quickly access the issue reporting form from anywhere in Slack, without the need to remember specific commands or navigate to a specific channel. This streamlines the process of reporting technical issues.
Why not the other options:
*Messaging a bot might not be as immediate or intuitive as using a global shortcut.
*A dedicated channel can become cluttered and may not offer the structured approach needed for reporting issues.
*A slash command, while useful, requires users to remember and type a specific command, which is less intuitive than a global shortcut.


NEW QUESTION # 13
A company wants to develop a Slack app that integrates with their internal CRM system. The app needs to handle sensitive customer data and requires regular maintenance. When should a team be set up to collaborate on this Slack app?

Answer: B

Explanation:
Throughout the entire lifecycle of the app, from development to maintenance Setting up a team to collaborate throughout the entire lifecycle of the app is crucial, especially for an app that handles sensitive data and requires regular maintenance. This ensures that the app is not only developed with expertise but also maintained and updated regularly with the necessary security and functionality considerations.
Why not the other options:
*Collaboration is needed beyond the initial development phase, especially for maintenance and updates.
*Waiting until post-deployment to set up a collaborative team might lead to gaps in understanding and maintaining the app.
*The maintenance phase alone is not sufficient; collaboration is equally important during the development phase for a well-rounded and secure application.


NEW QUESTION # 14
A company wants to develop a Slack app to streamline their incident management process. The app should quickly gather incident details from the reporter and notify the relevant team.
What design approach should be used for this app?

Answer: A

Explanation:
Use a modal form to collect incident details and then automatically post these details in a dedicated incident management channel A modal form is an effective way to gather structured incident details. Automatically posting these details to a dedicated channel ensures the right team is notified promptly, facilitating quick response and transparency.
Why not the other options:
*Relying on users to post incidents in a channel can lead to unstructured data and may miss crucial details.
*Automated direct messages to team members can be disruptive and lack context if not linked to a central incident channel.
*A slash command alone does not provide a structured way to collect detailed information or notify relevant teams effectively.


NEW QUESTION # 15
When should a workspace administrator consider using the Slack Admin API?

Answer: C

Explanation:
When setting up a system to automate channel creation and manage app installations across multiple workspaces in an organization The Admin API is ideal for automating and managing tasks like channel creation and app installations across multiple workspaces. It allows administrators to efficiently control and standardize these aspects of workspace management, ensuring consistency and adherence to organizational policies.
Why not the other options:
*The creation of custom emojis and GIFs is not a function of the Admin API.
*The Admin API is not focused on internal communication strategies or content management within channels.
*The Admin API is specifically for Slack workspace administration and not for integrating with external databases or services unrelated to workspace management.


NEW QUESTION # 16
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