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Salesforce Certified-Business-Analyst Exam Overview:

Certification Vendor:Salesforce
Exam Name:Salesforce Certified Business Analyst Exam
Exam Number:Certified-Business-Analyst
Available Languages:English
Passing Score:72%
Certificate Validity Period:3 years
Exam Duration:105 minutes
Exam Format:Multiple Choice, Multiple Select
Related Certifications:Salesforce Associate
Salesforce Certified Administrator
Real Exam Qty:60 scored questions + up to 5 unscored questions
Exam Price:$200 USD
Sample Questions:Salesforce Certified-Business-Analyst Sample Questions
Exam Way:Online proctored exam or onsite testing center
Pre Condition:No formal prerequisite. Salesforce recommends experience with business analysis, stakeholder collaboration, and Salesforce platform fundamentals.
Official Syllabus URL:https://trailhead.salesforce.com/help?article=Salesforce-Certified-Business-Analyst-Exam-Guide

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Salesforce Certified Business Analyst Exam Sample Questions (Q288-Q293):

NEW QUESTION # 288
The sales team recently received training on a new sales methodology. When viewing an Opportunity in Sales Cloud, the sales manager wants the sales cycle to include new stages in addition to multiple custom fields. The business analyst is starting to construct user stories to support the new process.
What should each user story include?

Answer: B


NEW QUESTION # 289
Northern Trail Outfitters wants to reduce the amount of time it takes for customers to receive their orders after making an online purchase.
Which initial steps should the business analyst take to help determine why the order management and fulfillment process is slow?

Answer: B

Explanation:
The initial steps that the business analyst should take to help determine why the order management and fulfillment process is slow are:
* Work with stakeholders to identify relevant processes, such as order placement, order confirmation, order processing, order shipping, order tracking, etc.
* Select a key process with defined start and end points, such as order processing, which involves verifying customer information, checking inventory availability, allocating products, generating invoices, etc.
* Collaborate with process owners and users to create a current state process map, which shows how the order processing process is currently performed in Salesforce, what steps or activities are involved, what inputs or outputs are used or produced, what decisions are made, what roles or systems are interacted with, etc.
These steps help to establish a baseline for measuring the current state of performance, identify pain points and opportunities for improvement, and align with the desired business outcomes. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/business-pro


NEW QUESTION # 290
At the start of a new Agile development project, the Universal Containers' product owner asked the business analyst (BA) to clearly define the intended results of the work based on stakeholder needs. The development and implementation teams will use the intended results to plan product decisions. The definition should avoid assumptions and focus on stakeholder value.
Which element should the BA choose to define the intended results?

Answer: C


NEW QUESTION # 291
The service Center at Universal Containers is deploying a new case management solution. Management has asked the project team to prepare for end user training. The project team consists of an admin and a business analyst (BA).
Which task should be assigned to the BA?

Answer: B

Explanation:
A business analyst is responsible for creating user training materials that explain how to use the new case management solution. The training materials should include screenshots, videos, diagrams, and step-by-step instructions that cover the key features and functionalities of the solution. The business analyst should also ensure that the training materials are aligned with the user stories and requirements.
References:
* https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/cre
* https://trailhead.salesforce.com/en/content/learn/modules/trailhead_basics/trailhead-basics-trails


NEW QUESTION # 292
The business analyst (BA) at Universal Containers has been capturing the requirements for a major Sales Cloud release. An admin has been deploying the resulting system changes. The quality assurance (QA) team has run into challenges when testing the changes. The BA is unaware of deployment and testing challenges.
What should the BA do to resolve these challenges with the release team?

Answer: B


NEW QUESTION # 293
......

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