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Salesforce AP-211 Prüfungsplan:

Thema	Einzelheiten
Thema 1	Deploy: This domain addresses pre-deployment and post-deployment steps for specific use cases and Health Cloud capabilities, along with managing technical aspects through Mobile app capabilities.
Thema 2	Discovery: This domain covers identifying customer personas and stakeholders, defining required capabilities from use cases, and gathering functional and technical requirements to achieve desired business outcomes.
Thema 3	Design: This domain encompasses creating Health Cloud solution designs using best practices, modeling healthcare entities with appropriate objects, determining specific capabilities to use, defining success metrics and reporting, implementing security and compliance, developing integration strategies, and creating data migration plans.
Thema 4	Implement: This domain focuses on installing Health Cloud, configuring applications and OmniStudio components, customizing features, implementing integrations and APIs, configuring security rules, and establishing reporting.

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Salesforce Accredited Agentforce Health Professional AP-211 Prüfungsfragen mit Lösungen (Q113-Q118):

113. Frage
Bloomington Caregivers has decided to expand its Health Cloud implementation to include a Crisis Support Center.
Which two steps should an administrator take as part of the implementation?
Choose 2 answers

A. Enable Crisis Support Center Management App in Setup.
B. Install the Crisis Support Center unmanaged package.
C. Review and modify the Crisis Center Intake flow in Flow Builder to meet requirements.
D. Assign users the Health Cloud Crisis Support Center Management permission set license.

Antwort: A,C

114. Frage
Bloomington Caregivers has more than 1 million patients and each patient has an average of 10 claims a year, which are maintained in an external claims system. Management would like their agents to view all the claims of patients in Salesforce on demand when they open the patient's record.
What should a consultant recommend as the appropriate integration pattern to achieve this?

A. Configure the claims system as an external data source and leverage external objects with the claims data.
B. Use an Enterprise Service Bus (ESB) to load all the claims data from the external system into Salesforce.
C. Add a nightly job to fetch all the claims from the external system and store them in Salesforce.
D. Make a callout on demand to the external system and store the claims data against the patient record.

Antwort: D

115. Frage
A provider has moved an existing office to a new location and wants to ensure that whenever a patient books an appointment on the existing portal, the patient receives an email with the new address. How should a developer modify the existing Create Appointment Integration Procedure to solve the request?

A. Add a Conditional Block.
B. Remove the Try-Catch.
C. Build IF-Brief Logic.
D. Update the Test Condition.

Antwort: A

Begründung:
In an OmniStudio Integration Procedure, adding an Email Action within a Conditional Block (Execution Conditional Formula) ensures notification emails trigger under specific appointment location criteria.
OmniStudio separates presentation, guided interaction, Salesforce data access, and server-side orchestration through FlexCards, OmniScripts, DataRaptors/Data Mappers, and Integration Procedures. Integration Procedures provide server-side orchestration for OmniStudio, including calls to DataRaptors, Apex, and external REST services while minimizing client-side processing. From an implementation perspective, the configuration should use delivered Health Cloud and Salesforce mechanisms first, preserving standard relationships, security enforcement, and upgrade compatibility while limiting custom code to cases where declarative capabilities are insufficient. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Add a Conditional Block.) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Implement - OmniStudio; Integration Procedure

116. Frage
What are three requirements for implementing patients or members in Health Cloud?
Choose 3 answers

A. Ensure the Person Account object Is used.
B. Ensure the Account is the Parent to Household Accounts.
C. Ensure the Parent Account field is blank.
D. Ensure the Parent Contact object is blank.
E. Ensure 1-to-1 Account to Contact relationship.

Antwort: A,B,E

117. Frage
Bloomington Caregivers uses Health Cloud and has an integration setup with an external payer system.
Which three business level APIs should a consultant recommend to help the payer organization electronically receive requests for care services?
Choose 3 answers

A. Benefit Verification
B. Care Services
C. Admission, Discharge, and Transfer (ADT)
D. Referral Request
E. Prior Authorization

Antwort: A,D,E

118. Frage
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