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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Fusion Service Overview and Setup	15%	- Functional Setup Manager (FSM) usage - Service configuration basics - Security model, roles and access control
Customization, Productivity and Analytics	10%	- OTBI reporting and integration basics - Application Composer and extensions - SmartText, hotkeys and audit features
Omnichannel Communications	15%	- Media toolbar and agent notifications - Work routing and queue setup - Email, chat and CTI configuration
Service Request Management	25%	- Milestones and action plans - SR creation, lifecycle and processing - SR categories, assignment rules and routing - Service catalog and entitlements
Digital Customer Service (DCS)	20%	- DCS architecture and deployment - Authentication, profiles and security - Themes, templates and page customization
Knowledge Management	15%	- Article management and access - Knowledge base setup and configuration

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q47-Q52):

NEW QUESTION # 47
To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

A. Title
B. Title, Status
C. Title, Status, Problem Description
D. Title, Category, Severity
E. Title, Category, Severity, Status

Answer: E

NEW QUESTION # 48
Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

A. Select Service Catalog in Functional Areas.
B. Select the task Manage Service Request Categories.
C. Complete Category Name.
D. Select Create Category > Create Child Category.
E. Check the Active flag.
F. Select Status = "Active".
G. Select Create Category > Create Top-Level Category.

Answer: B,D,F,G

NEW QUESTION # 49
Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

A. Add an extension column to the milestone object to hold the warning threshold value.
B. Configure an object workflow action to send the email when the milestone status changes to warning.
C. Specify the warning threshold for the milestone in the standard coverages.
D. Create standard text to be posted to the message thread.
E. Configure the email template to be used for notification.
F. Configure an analytics report showing milestones in warning status.

Answer: C,E,F

NEW QUESTION # 50
If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.

A. have to contact Oracle Support for the permission to deploy your custom DCS application
B. be required to create all of your own components for the display of Engagement Cloud objects
C. be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
D. not be able to preview your application before you publish it

Answer: B

NEW QUESTION # 51
You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?

A. There are no specific e-mail tasks available.
B. The team members don't have the Email Administrator Role provisioned.
C. The team members have not established the e-mail feature on the Offerings page.
D. The environment was not provisioned correctly and the service module is missing.

Answer: C

NEW QUESTION # 52
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