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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Topic 1: Service Value Chain Activities
Topic 2: Continual Improvement
Topic 3: Key Concepts of Service Management	- Four Dimensions of Service Management - Service Value System (SVS) - Guiding Principles
Topic 4: ITIL Practices	- General Management Practices - Service Management Practices - Technical Management Practices

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Quiz 2026 EXIN ITILFND_V4: ITIL 4 Foundation Useful Reliable Test Vce

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EXIN ITIL 4 Foundation Sample Questions (Q336-Q341):

NEW QUESTION # 336
Which is included in the purpose of the 'deliver and support' value chain activity?

A. Understanding the organization's service vision
B. Meeting stakeholder expectations for time to market
C. Understanding stakeholder needs
D. Providing services to agreed specifications

Answer: D

NEW QUESTION # 337
Which statement about the steps to fulfill a service request is CORRECT?

A. They should be brief and simple
B. They should be well-known and proven
C. They should be complex and detailed
D. They should include incident handling

Answer: B

NEW QUESTION # 338
Which service level metrics are BEST for measuring user experience?

A. Single system-based metrics
B. Metrics linked to defined outcomes
C. Metrics for the percentage of uptime of a service
D. Operational metrics

Answer: B

NEW QUESTION # 339
Which includes governance, management practices, and continual improvement?

A. The service value system
B. The 'value stream and processes' dimension
C. The 'focus on value' guiding principle
D. The 'deliver and support' value chain activity

Answer: A

NEW QUESTION # 340
Which is an activity in the 'problem control' phase of problem management?

A. Documenting the steps in a workaround
B. Re-assessing a known error to manage the ongoing impact
C. Reviewing incident records to identify trends
D. Implementing a technical fix to resolve an issue

Answer: A

NEW QUESTION # 341
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