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ITIL ITIL-5-Foundation Exam Overview:

Certification Vendor:	PeopleCert
Exam Name:	ITIL Foundation (Version 5)
Exam Number:	ITIL-5-Foundation
Available Languages:	English, Spanish, Polish, Chinese (Traditional), French, Portuguese, Chinese (Simplified), Japanese, Italian, German
Certificate Validity Period:	3 years
Exam Price:	USD 383
Real Exam Qty:	40
Exam Duration:	60 minutes
Related Certifications:	ITIL 4 Extension Modules ITIL 4 Foundation ITIL 4 Strategic Leader ITIL 4 Managing Professional
Passing Score:	65%
Exam Format:	Multiple-choice
Sample Questions:	ITIL ITIL-5-Foundation Sample Questions
Exam Way:	Online (proctored) or at a Pearson VUE test center
Pre Condition:	No prerequisites. Accredited ITIL 5 Foundation training is strongly recommended but not required.
Official Syllabus URL:	https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-5-Foundation

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ITIL ITIL-5-Foundation Exam Syllabus Topics:

Topic	Details
Topic 1	ITIL Management Practices: Introduces the purpose and core concepts of ITIL's 34 management practices across General, Service, and Technical categories.
Topic 2	The Four Dimensions of Product and Service Management: Ensures holistic service management by examining People, Technology, Partners, and Value Streams as interconnected factors.
Topic 3	Digital Product and Service Management Concepts: Covers how digital products and services create and deliver value across their lifecycle in fast-changing, technology-driven environments.
Topic 4	ITIL Guiding Principles: Introduces the seven universal principles that guide decision-making and collaboration across any organizational context.
Topic 5	The ITIL Service Value System (SVS): Explains how guiding principles, governance, value chain activities, and continual improvement work together as one integrated framework.

ITIL Foundation (Version 5) Sample Questions (Q22-Q27):

NEW QUESTION # 22
How can continual improvement of value streams be achieved?

A. By directly controlling variability in workflows
B. By improving the management practices that support and enable value streams
C. By creating new value streams for every product or service
D. By eliminating external dependencies altogether

Answer: B

Explanation:
The correct answer is C. ITIL Version 5 explains that value streams are context-specific combinations of activities within an organization's value chain. These activities are enabled and supported by management practices. Therefore, continual improvement of value streams is achieved not only by mapping and analysing the flow of work, but also by improving the management practices that support and enable those value streams. ITIL describes management practices as organizational capabilities combining competencies, processes, methods, technology tools, and partners or suppliers. Improving these capabilities improves the organization's ability to perform value-creating work effectively. Option A is incorrect because external dependencies cannot usually be eliminated; organizations often rely on service networks, partners, and suppliers. Option B is incorrect because creating a new value stream for every product or service is unnecessary and may create complexity. Option D is incorrect because workflows vary by context, and ITIL recognizes that actual value streams are performed differently in real situations. The practical approach is continual mapping, analysis, and practice improvement.

NEW QUESTION # 23
What is a digital product?

A. A combination of an organization ' s resources based on digital technology and designed to offer value to consumers
B. A formal description of one or more services designed to address consumer needs
C. The access to the service provider ' s resources and their use according to the agreed terms and conditions
D. Actions performed by a service provider or jointly by a service provider and consumer

Answer: A

Explanation:
A digital product is a combination of an organization's resources based on digital technology and designed to offer value to consumers, so option C is correct. ITIL treats products as structured configurations of resources that can include software, infrastructure, data, interfaces, knowledge, and supporting capabilities. These products form the basis for digital services and help enable outcomes for consumers. Option A sounds more like a service offering description. Option B describes access to resources as a form of service relationship.
Option D describes service actions. The digital product concept is important because it connects strategic intent, design, build, operation, and service delivery. It is not just a piece of software, but a managed combination of resources created to support value creation through technology-enabled services.

NEW QUESTION # 24
Which of the following is typically used to establish a shared understanding of expected and achieved service quality?

A. Product specification
B. Service level requirements
C. Product and service roadmaps
D. Service level agreement

Answer: D

Explanation:
A service level agreement is typically used to establish a shared understanding of expected and achieved service quality, so option B is correct. ITIL explains that service quality is often translated into service level metrics and documented through agreements between provider and customer. An SLA identifies the services covered, the agreed service levels, and how those levels will be measured and reviewed. This creates clarity around utility, warranty, sustainability, and experience expectations. A product specification describes product requirements, while service level requirements are usually inputs used to shape a future agreement rather than the formal shared understanding itself. Roadmaps show future direction and planning. Therefore, the SLA is the most appropriate mechanism for defining, communicating, and monitoring the agreed quality of a service relationship.

NEW QUESTION # 25
Which set correctly lists the components of the ITIL Value System (VS)?

A. Guiding principles, governance, value chain, management practices, continual improvement
B. Products, services, customers, suppliers, partners
C. Value streams, projects, releases, incidents, changes
D. Guiding principles, governance, discover, deliver

Answer: A

Explanation:
The correct components of the ITIL Value System are guiding principles, governance, value chain, management practices, and continual improvement, so option D is correct. The ITIL Value System provides the overall model for how an organization ensures its products and services create value in a coherent, aligned, and adaptable way. The guiding principles provide universal recommendations for decision-making.
Governance ensures direction, evaluation, and monitoring. The value chain defines the high-level activities used across the lifecycle. Management practices provide the capabilities needed to perform work. Continual improvement ensures that the whole system evolves and remains effective over time. The other options list important concepts, but not the formal components of the Value System. ITIL uses this model to integrate governance and management into one practical framework.

NEW QUESTION # 26
Which dimension of product and service management is directly influenced by leadership commitment to psychological safety and continual learning?

A. Partners and suppliers
B. Information and technology
C. Organizations and people
D. Value streams and processes

Answer: C

Explanation:
The organizations and people dimension is directly influenced by leadership commitment to psychological safety and continual learning, so option D is correct. ITIL explains that culture, leadership, skills, communication, structure, and behavior all sit within this dimension. A psychologically safe environment allows people to speak up about risks, learn from mistakes, ask for help, and contribute ideas without fear.
Continual learning strengthens competence, adaptability, and improvement. These factors shape how teams work together and how effectively they can support value creation. While all dimensions can be affected indirectly by leadership, this one is most directly concerned with the human and cultural side of management.
Partners and suppliers focuses on external relationships, information and technology on technical enablement, and value streams and processes on workflow design and coordination.

NEW QUESTION # 27
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