さらに、Jpexam MB-240ダンプの一部が現在無料で提供されています：https://drive.google.com/open?id=1jGf2gj5MadguqA7Yp1dRBtB54Mn-Kp2E
そんなに多くの人はMicrosoft MB-240試験に合格できるのに興味がわきますか。人に引けをとりたくないあなたはMicrosoft MB-240資格認定を取得したいですか。ここで、彼らはMB-240試験にうまく合格できる秘訣は我々社の提供する質高いMicrosoft MB-240問題集を利用したことだと教えます。弊社のMicrosoft MB-240問題集を通して復習してから、真実的に自分の能力の向上を感じ、MB-240資格認定を受け取ります。
Microsoft MB-240（Microsoft Dynamics 365 Field Service Functional Consultant）試験は、Microsoft Dynamics 365 Field Serviceプラットフォームの機能コンサルタントになりたいと考えているプロフェッショナル向けに設計された認定試験です。この認定試験では、カスタマーサービス、リソーススケジューリング、モビリティ、およびDynamics 365 Field Serviceソリューションの全体的な機能など、さまざまな分野での候補者の知識とスキルがテストされます。
当社JpexamのMB-240試験資料は、約98％〜100％の高い合格率と、高い合格率の両方を高めて、テストに合格するのがほとんど困難ではないことを示しています。 MB-240試験シミュレーションは、認定された専門家の勤勉な労働者からのリソースと実際の試験に基づいて編集され、過去数年の試験用紙を授与するため、非常に実用的です。 MB-240試験問題の質問と回答の内容は洗練されており、最も重要な情報に焦点を当てています。クライアントが実際のMB-240試験の雰囲気とペースに慣れるために、試験を刺激する機能を提供します。
Microsoft MB-240 認定試験を受験するには、候補者は特定の前提条件を満たす必要があります。これには、Dynamics 365 の基礎的な理解、フィールドサービス管理プロセスでの経験、およびDynamics 365 Field Serviceでの作業経験が含まれます。候補者はまた、自己組織のニーズに合わせてDynamics 365 Field Serviceを構成およびカスタマイズした経験を持っている必要があります。
質問 # 66
You are a Dynamics 365 for Field Service Administrator and work for a manufacturing firm. You are receiving support requests that field engineers are unable to see a custom area entitled "Parts Requests" within the Dynamics 365 Field Service Mobile App.
You need to troubleshoot the Dynamics 365 for Field Service mobile app to ensure that the field engineers are able to view the customizations created.
What are the three steps you can take to troubleshoot the issue reported? Each correct answer presents a complete solution.
正解：A、C、E
質問 # 67
You plan to use the Connected Field Service solution to proactively manage field equipment. You need to prepare for the installation.
Which three actions should you perform? Each correct answer presents part of the solution.
正解：A、B、E
解説：
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/connected- field-service
質問 # 68
You are a Dynamics 365 for Field Service Dispatcher.
You need to use the schedule board to find resources for a work order. The work order can be completed by any resource who has the correct piece of equipment and who is available at 9:00 A.M during a selected week.
Which four steps must you take, in sequence, to successfully implement this capability within the schedule board? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
正解：
解説：
Explanation:
質問 # 69
Case Study 4 - Contoso Ltd
Company background. General overview
Contoso Ltd. is a leading provider of technology services, with clients all around the world.
Contoso Ltd. has over 1,000 offices globally and over 10,000 employees servicing those buildings, from janitorial service people, repair technicians and new project (office setup, painting, furniture) setup resources. Each day, they dispatch these resources to work on and/or repair items in the cluster of buildings within their geographical area.
The major offices are located in North America, Asia Pacific, Europe, and Latin America.
Company background. Concerns
Contoso Ltd. has several key challenges and issues in managing their day-to-day operations and facilities.
Many of their facilities have issues spanning five-to-ten days, before the proper personnel begins to work on the request. In some cases, issues within their facilities cause significant issues for the employees in the building or cause disruptions to customers. For example: An air conditioning issue causes servers to reach a critical temperature. It forces servers to shut down, and Contoso Ltd. must employ their emergency disruption plans.
Additional concerns:
1. Many different and siloed systems to manage requests, and track history and progress.
2. No concise and definitive processes to log, manage and complete requests throughout the organization.
3. No tools and technology to make technicians more effective.
4. Lack of ease for internal customers to log a request for work, provide updates and track progress.
5. The inability to monitor equipment performance and check for anomalies, and then interpret and act upon the data.
6. Lack of insight of historical details for the technicians and building management.
7. Field technicians experience issues trying to work in areas that do not have internet connectivity. Most of the requests are details within an email. As a result, they always carry paper copies of all the requests.
8. The current system lacks the ability to capture real-time data for system critical components, such as air conditioning and heating units, and energy consumption details.
9. Technicians in the field do not have standard devices. Some have iPhones and Android devices, while some use Windows-based laptops, such as the Surface Pro 7.
Field Service background and pain points
Field Service background and pain points. Scheduling and work orders challenges During several discovery sessions, key users (subject matter experts) mentioned the following areas of operation pain points.
Scheduling and work orders
- Outlook and Excel is used to schedule technicians.
- Technicians receive email appointments with the applicable details, and self-schedule work based on their availability.
- Technicians and contractors work primarily in email, and print out the work order details from the email. This has turned into a large amount of paper work orders with cryptic email notes.
- There is zero reporting or insight, and in-house technicians cannot monitor critical equipment to ensure it is working as expected.
- Since the equipment is not monitored, often the breakdown of equipment is what leads to recognition of a potential issue and the scheduling of a work request.
The implementation team recognized, during the initial implementation, that technicians need access to several custom entities. Without that visibility, the technicians will not be able to complete their work.
Field Service background and pain points. Visibility challenges
Technicians and dispatchers have either limited or zero visibility to:
- Install-base history.
- Real-time readings of equipment.
- Customer Information including detailed request information.
- Customer updates.
- Correct equipment they should be working on. Cannot search or see serial number or barcode of equipment.
There is also no ability to work offline with the data.
Field Service background and pain points. Challenges associated with the team IT staff:
- Are inexperienced when it comes to implementing and managing software implementations, and the ongoing maintenance. They quickly find themselves experiencing issues implementing changes required by the users.
- Struggle with the concept of connected field service. They do not understand the different options, benefits, or the security model.
- Need a solution that can store device data for longer time periods to perform data analysis to better predict device failures.
Technicians:
- Have issues gaining access to the mobile app and receive error messages when trying to connect.
- Cannot access the data offline.
Managers:
- Need mobile access.
- Need access to historical data.
- Need access to a broader and larger amount of data than the technicians.
Field Service background and pain points. Asset management data challenges As a large global company, Contoso Ltd.'s lack of consolidated systems, and systems that track and maintain asset history, has become a significant issue for technicians.
In addition, technicians are constantly being forced to leave in-progress low priority jobs to handle emergency issues. If Contoso Ltd. had the ability to determine when a system would experience a failure, and alert them ahead of time, many of the emergency issues could have been avoided.
This capability needs to be in the new system.
Desired solution and requirements
Desired solution and requirements. Overall Field Service requirements
During requirement gathering workshops, the following high-level Field Service requirements were captured:
- Standardize systems onto a single platform.
- Provide an effective tool for employees and third-party contractors to digitally manage work.
- Streamline the service request process; automating processes where possible.
- Implement Dynamics 365 Field Service Mobile app, along with Connected Field Service capabilities.
* Connected Field Service solution needs to allow for development capabilities, such as sending remote commands.
- Implement scheduling to ensure successful adoption.
- Provide insight and analytics to key personnel.
- Receive automated prescriptive guidance.
Further, there is a need to secure data and access for technicians and management to see only the data they need to see.
Desired solution and requirements. Install-base requirements
1. Access to all service history and historical readings.
2. Access to warranty and service contract details.
3. Proactive monitoring of the install base health, including alerts to the internal call center team.
4. Details of the customer asset, including BOM (bill of material) and various key properties that are maintained over time.
Desired solution and requirements. Connected Field Service requirements
1. Configure and setup Connected Field Service.
2. Implement a solution that will capture large amounts of data to accurately predict failures.
3. The solution should allow for additional developer capabilities.
4. Allow Field Administrators and administrators access to Connected Field Service data.
5. Anomaly detection and auto work order creation.
Each internal technician needs to be immediately notified by mobile phone when assigned work, based on the requirements in the case study.
Which solution will meet the requirement?
正解：C
質問 # 70
Your organization is planning to use Microsoft Azure loT Hub to manage the loT devices which monitor the temperature of the cold storage. You need to install the Microsoft Dynamics 365 Connected Field Service solution with Azure loT Hub. Which Azure security role is a prerequisite to the installation?
正解：B
質問 # 71
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MB-240試験対応: https://www.jpexam.com/MB-240_exam.html
P.S. JpexamがGoogle Driveで共有している無料かつ新しいMB-240ダンプ：https://drive.google.com/open?id=1jGf2gj5MadguqA7Yp1dRBtB54Mn-Kp2E