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| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Cisco Renewals Manager (CRM) Exam |
| Exam Number: | 700-805 |
| Certificate Validity Period: | 3 years |
| Exam Duration: | 75 minutes |
| Related Certifications: | Cisco Sales Certifications Cisco Customer Success Manager |
| Exam Format: | Multiple Choice, Scenario-based Questions |
| Real Exam Qty: | 55-65 |
| Exam Price: | $80 USD (may vary by region) |
| Available Languages: | English |
| Recommended Training: | Cisco Sales Certification Learning Path Cisco Customer Success Training |
| Exam Registration: | Pearson VUE Cisco Exams Cisco Certification Exam Registration |
| Sample Questions: | Cisco 700-805 Sample Questions |
| Exam Way: | Online proctored or test center (Pearson VUE) |
| Pre Condition: | No mandatory prerequisites, but familiarity with Cisco sales or customer success processes is recommended |
| Official Syllabus URL: | https://www.cisco.com/c/en/us/training-events/training-certifications/exams.html |
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The Cisco 700-805 exam consists of multiple-choice questions and is administered online. Candidates have 90 minutes to complete the exam, and a passing score is 70%. 700-805 exam is available in English and Japanese. The cost of the exam is $300.
Cisco 700-805 exam covers a wide range of topics, including the renewal process for Cisco products and services, customer lifecycle management, contract management, and customer relationship management. It also covers topics such as pricing and licensing options, contract negotiations, and customer retention strategies. 700-805 exam is designed to test the candidate's ability to effectively manage the renewal process for Cisco products and services, and to ensure that customers are satisfied with their Cisco solutions.
Cisco 700-805 Certification Exam consists of 60-70 questions and is a proctored exam that is administered in a testing center or online. 700-805 exam duration is 90 minutes, and the passing score is 70%. 700-805 exam covers various topics related to Cisco product renewals management, including customer needs assessment, quoting and ordering, contract management, and customer inquiries handling. Cisco Renewals Manager certification exam is valid for three years, after which candidates need to recertify to maintain their certification status.
NEW QUESTION # 112
Which key benefit is included in the Cisco Services Partner Program (CSPP)?
Answer: B
NEW QUESTION # 113
Which two actions can a partner or customer perform within CCW-R? (Choose two.)
Answer: A,C
Explanation:
According to the CCW-R User Guide5, some of the actions that a partner or customer can perform within CCW-R are:
* Change Customer Address: This allows the user to update the customer address information for a quote or an order.
* View and Manage their Contracts: This allows the user to view their contract details, status, expiration date, product coverage, etc., as well as request a quote or renew their contracts.
References: 5: CCW-R User Guide - Cisco
NEW QUESTION # 114
What is the Cisco definition of a Reusable Non-Standard Discount (RNSD)?
Answer: C
NEW QUESTION # 115
Which services are contained in the CX portfolio?
Answer: D
Explanation:
CX portfolio consists of five service categories that cover the entire lifecycle of a technology:
Support Services: Provide technical support, software updates, and smart capabilities to help customers maintain network availability, security, and performance Business Critical Services: Provide expert guidance, best practices, proactive support, and insights to help customers optimize their network performance, security, and availability Professional Services: Provide consulting, design, implementation, integration, optimization, and migration services to help customers deploy and adopt Cisco solutions Managed Services: Provide end-to-end management, monitoring, and operation of customer's network infrastructure and applications by Cisco or certified partners Learning Services: Provide training, certification, and enablement programs to help customers develop their skills and capabilities on Cisco technologies
NEW QUESTION # 116
A critical hardware asset supporting a customer ' s data center is listed as uncovered in the Services Coverage view of an EA in EAWS. What should the RM do to address this discrepancy?
Answer: B
Explanation:
An uncovered critical hardware asset represents an Installed Base and entitlement discrepancy that must be reconciled before renewal quoting. The RM should therefore engage Operations or the appropriate asset- management function to validate the asset, determine why coverage is missing, and correct the underlying data before proceeding with the commercial renewal.
Cisco's Services for Enterprise Agreement guidance states that Services EA is designed to maintain support coverage across applicable hardware and software. Cisco performs an Installed Base assessment to establish baseline service coverage, and subsequent changes to the Installed Base are tracked and managed through the applicable reconciliation and True Forward processes. Cisco also specifically identifies Installed Base reconciliation as an asset-management activity used to reduce the risk of uncovered products. (Cisco) This aligns with the current Renewals Manager v2.0 blueprint, which requires the RM to evaluate Installed Base accuracy to ensure quote readiness and coordinate with Operations when data discrepancies threaten renewal execution. (Cisco Learning Content) Option A incorrectly assumes that "uncovered" automatically means the asset is outside EA scope. Option B would alter status without validating entitlement and therefore compromise data integrity. Option D recognizes risk but delays remediation unnecessarily.
Because the asset is both critical and uncovered, the correct response is to reconcile the coverage data before quoting, making C correct.
NEW QUESTION # 117
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