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Salesforce ED-Con-101 Exam Syllabus Topics:

SectionObjectives
Topic 1: Security and Access Control- Role-based access and permissions
  • 1. Data privacy and compliance considerations
    Topic 2: Student Experience and Engagement- Student portals and experience design
    • 1. Personalized engagement strategies
      • 2. Communication and advising tools
        Topic 3: Reporting and Analytics- Education Cloud reporting capabilities
        • 1. Dashboards and performance metrics
          • 2. Operational analytics for institutions
            Topic 4: Student Lifecycle Management- Recruitment and admissions processes
            • 1. Applicant tracking and enrollment workflows
              • 2. Student onboarding processes
                Topic 5: Data Management and Integration- Data architecture and integration patterns
                • 1. Integration with SIS and external systems
                  • 2. Data migration and governance considerations
                    Topic 6: Program and Academic Operations- Course and program management
                    • 1. Scheduling and enrollment management
                      • 2. Academic structure modeling
                        Topic 7: Education Cloud Fundamentals- Salesforce Education Cloud architecture overview
                        • 1. Key objects used in Education Cloud
                          • 2. Core Education Cloud data model concepts

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                            Salesforce Certified Education Cloud Consultant Sample Questions (Q135-Q140):

                            NEW QUESTION # 135
                            The Recruitment and Admissions office has an existing Salesforce environment they wants to expand to include all of the school's operations and service. The school has asked the consultant for recommendations to ensure the expansion is efficient, ..........., and will meet the need of new existing user.
                            Which should the consultant recommend to meet the requirements?

                            Answer: A

                            Explanation:
                            The consultant should recommend the school to build a Center of Excellence, because this can ensure that the expansion of their Salesforce environment is efficient, scalable, and will meet the needs of new and existing users. A Center of Excellence is a team or a group of teams that provide leadership, best practices, governance, and support for Salesforce within an organization. A Center of Excellence can help the school align their Salesforce strategy with their business goals, manage change and adoption, optimize performance and security, and foster innovation and collaboration. Creating a Trailmix for new users, granting System Admin access for each department leader, and encouraging users to post ideas on Chatter are not recommendations that can ensure that the expansion of the Salesforce environment is efficient, scalable, and will meet the needs of new and existing users. Reference:
                            https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
                            https://trailhead.salesforce.com/en/content/learn/modules/center-of-excellence-basics


                            NEW QUESTION # 136
                            A university is planning an enterprise-wide implementation of Education Cloud. It has asked the consultant to do an analysis of Education Cloud functionality to identify additional apps it may need to purchase.
                            What is a standard feature of Education Cloud?

                            Answer: B

                            Explanation:
                            Salesforce Education Cloud is designed to meet the needs of educational institutions, providing a comprehensive set of features to manage student lifecycle, from recruitment to alumni engagement. A standard feature of Education Cloud is Student Advising, which helps institutions offer personalized support and guidance to students throughout their academic journey. This functionality includes tracking student progress, scheduling advising sessions, and providing insights into student performance and needs.
                            Reference:
                            Salesforce Education Cloud Overview
                            Student Success Hub for Higher Education


                            NEW QUESTION # 137
                            A help desk at a large university wants to track and measure average resolution times and escalations associated with student requests for password resets.
                            Which solution should a consultant recommend?

                            Answer: A

                            Explanation:
                            Service Cloud is a solution that the consultant can recommend to track and measure average resolution times and escalations associated with student requests for password resets. Service Cloud allows the help desk to create, manage, and resolve cases that represent student issues or problems. Service Cloud also provides reports and dashboards that show key metrics such as resolution time, escalation rate, and customer satisfaction. Salesforce Identity, Digital Engagement, and Einstein Next Best Action are not solutions that can track and measure average resolution times and escalations associated with student requests for password resets. Reference:
                            https://www.salesforce.com/products/service-cloud/overview/
                            https://trailhead.salesforce.com/en/content/learn/modules/service_cloud_basics


                            NEW QUESTION # 138
                            A university is implementing a student community and rolling it out to 20,000 students. The IT manager is concerned about the large increase in users accessing the system at any one time.
                            Which step should the consultant recommend?

                            Answer: B


                            NEW QUESTION # 139
                            The intellectual Property department at a research university needs to manage the institution's patents. The department does not serve students and has a B2B business process.
                            Which account mode! should the constant recommend?

                            Answer: B

                            Explanation:
                            The consultant should recommend the Standard account model for the Intellectual Property department, because it allows them to use the standard Account and Contact objects to manage their B2B business process, without creating additional records or relationships. The Household account model and the Administrative account model are designed for managing B2C or educational relationships, not B2B. Reference:
                            https://powerofus.force.com/s/article/EDA-Account-Model
                            https://help.salesforce.com/s/articleView?id=sf.account.htm&type=5


                            NEW QUESTION # 140
                            ......

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