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>> CIS-DF Training Questions <<
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NEW QUESTION # 33
A CMDB Administrator is reviewing the CMDB and notices that many Hardware CIs are missing serial numbers. The Administrator is concerned this may cause duplicate CIs and wants to resolve the issue quickly.
What structured guidelines provided by ServiceNow are available to troubleshoot and resolve the issue?
Answer: B
Explanation:
When data quality issues such as missing serial numbers threaten CMDB integrity and increase the risk of duplicates, ServiceNow provides prescriptive, step-by-step remediation guidance through the CMDB Data Foundations Dashboard Playbooks.
These playbooks are specifically designed to help administrators identify root causes, assess ingestion and governance gaps, and apply corrective actions using structured remediation plays (Analyze Data, Fix Data, Govern Data). For missing serial numbers, the playbooks guide teams to review Discovery patterns, identification rules, reconciliation sources, and governance controls to ensure authoritative data capture and prevention of future issues.
The CMDB Health Dashboard Playbooks focus on health scoring and metrics, not guided remediation. CSDM Data Foundations Dashboard Playbooks is not a distinct product naming; the correct construct is CMDB Data Foundations. Now Create Playbooks provide implementation project guidance, not operational troubleshooting for live data issues.
NEW QUESTION # 34
(Choose 2 options)
The following Reconciliation Rules were configured for ServiceNow, Altiris, and SCCM for the Windows Server (cmdb_ci_win_server) class:
Which statements are true?
Answer: C,D
Explanation:
This question tests understanding of reconciliation source priority in the Identification and Reconciliation Engine (IRE) in ServiceNow.
In reconciliation rules, lower numeric values represent higher priority. Therefore, the priority order is:
ServiceNow (100) - highest authority
Altiris (200)
SCCM (300) - lowest authority
Why A is correct
Because Altiris (200) has higher priority than SCCM (300), data from Altiris can update records originally inserted by SCCM. This is exactly how reconciliation precedence works-higher-priority sources can overwrite lower-priority ones.
Why C is correct
SCCM, even though it has the lowest priority, is still an authorized discovery source. It can insert new records into the Windows Server table when no existing CI is identified. Priority only affects updates, not the ability to create records.
Why B is incorrect
ServiceNow (priority 100) can update records from Altiris and SCCM because it has the highest priority. The statement incorrectly claims it cannot.
Why D is incorrect
SCCM does not have the highest authority. A higher numeric value means lower priority, so SCCM cannot update records created by higher-priority sources.
NEW QUESTION # 35
A Configuration Management Process Owner is preparing solution options for presentation to the technical governance board for ingesting custom CIs to the CMDB. The solution needs to align with best practice, minimize the cost of future work (technical debt), and ensure compliance with future upgrades.
Which solutions accomplish this? (Choose two.)
Answer: A,C
Explanation:
Data Foundations emphasizes that "ingest" must produce CMDB data that is standardized, supportable, and upgrade-safe. When introducing custom CIs, the best practice is to reuse the most appropriate existing CI class (or an approved industry-aligned model) and only add what is necessary-this keeps the data model aligned with platform expectations and reduces downstream rework.
Option B supports this directly: the CMDB CI Class Models application is intended to help teams select a suitable existing class rather than inventing new classes unnecessarily. Reusing existing classes improves consistency across integrations, Discovery/Service Mapping patterns, reporting, and CMDB Health rules- reducing technical debt and making future platform upgrades smoother.
Option A is also aligned with best practice when used correctly: once you have the right CI class, extending that class to add additional attributes (new fields) is a standard, upgrade-safe customization approach. It preserves the underlying platform data structures and avoids breaking out-of-box behaviors, identification
/reconciliation practices, and CMDB Health evaluations.
Option C is not appropriate because Asset tables serve a different purpose (financial/lifecycle tracking) than CI tables (operational/service context). Mixing CI attributes into Asset classes creates confusion and process misalignment. Option D is strongly discouraged because repurposing and renaming base attributes creates long-term ambiguity, breaks shared semantics, and increases upgrade and maintenance risk.
NEW QUESTION # 36
The CMDB Configuration Management team has successfully developed a healthy and trusted CMDB. They have integrated discovered infrastructure data, accurately referenced non-discoverable data (such as change and support group information), and made the CMDB service-aware using Service Mapping.
Which field on anIncident formis automatically populated after a CI is selected that references an appropriate support group?
Answer: B
Explanation:
In a mature CMDB implementation withinServiceNow, CI operational attributes are leveraged toautomate ITSM workflows. One of the most important outcomes of accurate Configuration Management isautomatic incident routing.
When a CI is selected on an Incident record, ServiceNow evaluates the CI'sSupport Groupattribute. If populated correctly, the platform automatically copies this value into theAssignment Groupfield on the Incident. This ensures incidents are routed to the correct resolver group without manual triage, reducing mean time to resolution (MTTR).
TheSupport Groupis a CI attribute, not an incident field that drives workflow directly. TheAssignment Groupis the operational field used by Incident Management to assign ownership. Managed by Group, Approval Group, and Change Group are used in other governance and lifecycle contexts and are not auto- populated during incident creation.
This behavior is a direct result of Data Foundations best practices: maintaining accurate CI-to-support-group relationships to enableautomation and consistencyacross ITSM processes.
Therefore, the correct answer isC - Assignment Group.
NEW QUESTION # 37
A Change Manager wants to gain value from CSDM.
How will the Change Management process benefit from CSDM? (Choose 2 options)
Answer: A,B
Explanation:
CSDM significantly enhances Change Management by providing service-aware context, enabling better planning, risk assessment, and stakeholder communication.
One key benefit is the ability to identify blackout windows (Option A). Through CSDM-aligned Business Services, Service Offerings, and service calendars, Change Managers can clearly see when services are unavailable for change due to business constraints, regulatory requirements, or peak usage periods. This helps prevent changes from being scheduled during high-risk windows.
Another critical benefit is the ability to understand the impact of the change on services (Option D). CSDM establishes clear relationships between infrastructure CIs, Application Services, and Business Services. When a change is proposed, these relationships enable accurate impact analysis, allowing Change Managers to assess risk based on business criticality rather than just technical scope.
NEW QUESTION # 38
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