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Salesforce Plat-UX-102 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|
| Design | 30% | - Business and Technical Capabilities
- 1. Given a scenario, determine the technical and business capabilities that underpin the delivery of vision to solution
- Vision and Roadmap
- 1. Given an aligned vision, create a roadmap for implementation that is feasible and holds true to the vision in every iteration
- Collaboration
- 1. Given a scenario of disparate business and technical deliverables within a design/build team, facilitate productive collaboration
|
| Leveraging Adjacent Roles/Skills | 19% | - Knowledge and Skill Infusions
- 1. Given a scenario, determine the knowledge and skill infusions needed in the creation of a vision
|
| Discovery | 32% | - Ethics and Values
- 1. Given a scenario, advocate for ethics and values on behalf of both users and the organization
- Value of Strategy Design
- 1. Explain the value of strategy design within the Salesforce ecosystem
- 2. Given a scenario, identify the relevant discovery research activities
- 3. Determine the appropriate design methods and tools to use based on the scenario
- Research Methods
- 1. Identify appropriate research methods for the scenario
- 2. Synthesize research findings to inform strategy
|
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最新的 Salesforce Strategy Designer Plat-UX-102 免費考試真題 (Q52-Q57):
問題 #52
Poll results reveal consumers would like to be future-ready through more inclusive products and experiences.
What should the strategy designer intentionally do to drive this outcome7
- A. Design with exclusion experts.
- B. Increase the design timeline.
- C. Set customer acquisition targets for diverse audiences.
答案:A
解題說明:
Designing with exclusion experts means involving people who have been historically excluded or marginalized by existing products or services in the design process. This helps drive more inclusive outcomes by ensuring that the solutions meet the needs and preferences of diverse audiences. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/design-with-exclusion-experts
問題 #53
A design team is following the design thinking process to create a vision for their new loyalty program. While design thinking is an iterative process, there are phases that follow a general order.
Which phase encompasses creating Jobs To Be Done?
- A. Define
- B. Prototype
- C. Deploy
答案:A
解題說明:
Creating Jobs To Be Done is part of the define phase of the design thinking process. This phase involves synthesizing the insights from the empathize phase and framing the problem statement in a human-centered way. Jobs To Be Done are statements that describe what customers are trying to achieve or accomplish through a product or service. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/create-jobs-to-be-done
問題 #54
Cloud Kicks learns that some website visitors, especially those who can't see high-contrast color palettes, do not convert into customers.
What should the strategy designer do to solve for this accessibility challenge"?
- A. Conduct an empathy workshop to understand the audience.
- B. Ideate marketing concepts to reach new audiences.
- C. Invite users to co-create as accessibility experts.
答案:C
解題說明:
Inviting users to co-create as accessibility experts means involving users who have accessibility needs or challenges in the design process as collaborators and consultants. This helps solve for the accessibility challenge by ensuring that the design meets the standards and expectations of the target audience. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/invite-users-to-co-create-as-accessibility-experts
問題 #55
A fitness company is starting a service that combines data from connected weights with virtual coaching. The company is about to start a new innovation sprint with the following challenge statement: "How might we empower people who are new to fitness to increase their strength?" Which metrics should be used to measure the success of the initiative7
- A. Increase in new user activity and connected weight utilization
- B. New user activations and connected weight sales
- C. Increase in user referrals and net promoter score (NPS) rating
答案:A
解題說明:
The metrics that should be used to measure the success of the initiative are increase in new user activity and connected weight utilization. These metrics are aligned with the challenge statement of empowering people who are new to fitness to increase their strength, as they indicate engagement and retention of the target audience. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/measure-the-success-of-the-initiative
問題 #56
A strategy designer at Cloud Kicks leads a development team whose stakeholders are notorious for misunderstanding and undervaluing research-driven UX design. Which approach should the designer propose to increase the desire for research-driven decisions?
- A. Create high-fidelity prototypes to gain design buy-in.
- B. Strictly align to stakeholders ' business requirements.
- C. Align UX research goals with stakeholders ' goals.
答案:C
解題說明:
Connecting UX research metrics directly to business goals and stakeholder priorities demonstrates the measurable business value of design. In the Platform Strategy Designer context, this question belongs primarily to Intangible Deliverables. In Intangible Deliverables, the strategy designer creates alignment, trust, shared understanding, ethical awareness, and persuasive communication so that people can make coordinated decisions around the intended future state. Research is more likely to be valued when its questions are connected to outcomes stakeholders already care about. Aligning UX research goals with business goals shows how evidence can reduce uncertainty around adoption, retention, conversion, support demand, or other strategic measures. Here, Align UX research goals with stakeholders ' goals. is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Strictly align to stakeholders ' business requirements. focuses attention elsewhere, while Create high- fidelity prototypes to gain design buy-in. addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Intangible Deliverables
Official Salesforce Reference: Alignment as a Strategic Craft - Gain Alignment
問題 #57
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