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| Section | Weight | Objectives |
|---|---|---|
| Visit Planning | 23% | - Visit Plan and Visit Plan Targets - Visit Planning Process - Territory Management - Visit Schedule and Frequency |
| Store Execution Configuration | 12% | - Configuration of Store Survey and Feedback - Configuration of Assortment Monitoring - Configuration of Store Execution Process - Configuration of Planogram Compliance |
| Admin and Configuration | 12% | - User Setup and Permissions - Mobile Configuration - Reports and Dashboards - Consumer Goods Cloud Data Model |
| Store Execution | 15% | - Assortment Monitoring - Store Survey and Feedback - Planogram Compliance - Store Execution Process |
| Visit Execution | 23% | - Inventory Check and Product Listing - Order Capture and Order Submission - Photo Capture and Survey - Promotion Check and Promotion Details - Visit Execution Process - Visit Tasks and Task Types |
| Visit Planning and Execution Configuration | 15% | - Configuration of Promotion Checks and Promotion Details - Configuration of Photo Capture and Survey - Configuration of Visit Plans and Visit Plan Targets - Configuration of Order Capture and Order Submission - Configuration of Visit Tasks and Task Types - Configuration of Inventory Checks and Product Listings |
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NEW QUESTION # 58
United Telecom (UT) has finalized a design for launching sales and self-service capabilities through different channels to improve their customer experience.
Which two out-of-the-box capabilities should UT use to support customers through multiple channels on Communications Cloud?
Answer: B,C
Explanation:
Salesforce Communications Cloud (formerly Vlocity Communications) provides a set of out-of-the-box omnichannel capabilities specifically designed to support buying, managing, and modifying telecom services across web, mobile, partner portals, and agent-assisted channels. Public Salesforce documentation describes two major components that enable this: Digital Commerce APIs and the Digital Commerce SDK.
Digital Commerce APIs (Option A)
Salesforce provides a full suite of REST-based Digital Commerce APIs that expose CPQ functions such as:
Product discovery
Product configuration
Pricing and promotions
Cart creation and management
Order submission
These APIs are channel-agnostic and built for web portals, mobile apps, in-store kiosks, and agent desktops, making them ideal for United Telecom's requirement to support multiple sales and self-service channels. They leverage standardized product and pricing logic directly from the Enterprise Product Catalog, ensuring consistency across all channels.
Digital Commerce SDK (Option B)
The Digital Commerce SDK complements the APIs by providing reusable UI components, templates, and client-side tools to rapidly build modern commerce experiences. It supports Lightning, LWC, and headless storefronts, enabling companies to create branded, high-performing customer experiences with minimal custom code. This SDK allows UT to deliver responsive and consistent digital buying flows without building UI logic from scratch.
Options C (Cart-based APIs using OmniOut) and D (Custom APIs using LightningOut) involve custom or integration-heavy approaches that are not needed when out-of-the-box Digital Commerce capabilities already provide a complete omnichannel solution.
Therefore, the two correct out-of-the-box capabilities for multi-channel customer experience in Communications Cloud are A and B.
NEW QUESTION # 59
A consultant for Northern Trail Outfitters (NTO) has been asked to setup Tableau CRM for Consumer Goods Cloud to gain insights into factors that might affect store sales.
Which Einstein Discovery story should the consultant select to address this concern?
Answer: B
NEW QUESTION # 60
A consultant for Northern Trail Outfitters (NTO) retail stores would like to configure inventory checks related to product, that are stocked in the frozen food aisle. What should the consultant do first to ensure the field rep knows that the product is located in the frozen food aisle?
Answer: C
Explanation:
To ensure the field rep knows that the product is located in the frozen food aisle when performing an inventory check, the consultant should create an In-Store Location called Frozen Food Aisle'. An In-Store Location is an object that represents a specific area within a retail store, such as an aisle, a shelf, or a cooler. By creating an In-Store Location for the frozen food aisle, the consultant can associate it with the products that are stocked in that area and display it on the inventory check task. This way, the field rep can easily locate and verify the products in the frozen food aisle. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 20.
NEW QUESTION # 61
Which of the following have promotions associated with them using the Consumer Goods Cloud Data Model?
Answer: C
Explanation:
Promotion Product, Promotion Channel, Retail Store KPI, and Retail Visit KPI are four objects that have promotions associated with them using the Consumer Goods Cloud Data Model. These objects help users to define, execute, and measure promotions in retail stores. They are:
Promotion Product, which represents a product that is part of a promotion.
Promotion Channel, which represents a channel or segment where a promotion is applicable.
Retail Store KPI, which represents a key performance indicator that measures how well a retail store is performing against a specific promotion goal or target.
Retail Visit KPI, which represents a key performance indicator that measures how well a field rep executed a promotion during a store visit. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 30-31.
NEW QUESTION # 62
Universal Containers has a requirement to establish dependencies between independent commercial products, such as ensuring that the 'Roaming Service' cannot be activated without first activating the 'Voice Service.' The provisioning system insists on receiving a single request for the activation of both products.
Which approach should the consultant recommend to ensure seamless integration and streamlined operations while addressing these business requirements?
Answer: A
Explanation:
Salesforce Communications Cloud supports product dependencies through Relies-On Relationships. These relationships enforce commercial dependencies (e.g., Roaming requires Voice Service) and guide technical decomposition so that dependent products are fulfilled together.
To satisfy the requirement that the provisioning system receive a single activation request for both Voice Service and Roaming, the dependency must be modeled using:
✔ Relies-On Relationship
This ensures the commercial cart enforces prerequisite activation rules-Roaming cannot be purchased or activated without Voice Service.
✔ Decomposition Scope = Order Item
When decomposition scope is set to Order-Item for the technical product relationship, both commercial products decompose into a single technical activation request for fulfillment. This is the exact Salesforce-recommended pattern when dependent commercial products must trigger one consolidated orchestration/activation flow.
Why other options are incorrect:
A (Scope = Account): would merge across the whole account, not just the order.
C (Scope = Relies-On): no such decomposition scope exists; invalid choice.
D (Bundle Product + Multilevel Decomposition): bundling is not required, and it changes the commercial product structure unnecessarily.
NEW QUESTION # 63
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