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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionObjectives
Understand the importance of the ITIL guiding principles in a high-velocity IT environment- Applying ITIL guiding principles
  • 1. Optimize and automate
    • 2. Focus on value
      Understand how to contribute to achieving value with digital products- Value creation in high-velocity IT
      • 1. Customer and stakeholder value
        • 2. Feedback loops and continual improvement
          Understand concepts regarding the high-velocity nature of digital enterprises- Understand the concepts of high-velocity IT
          • 1. The characteristics of high-velocity IT
            • 2. Digital technology and digital organizations
              Understand how ITIL practices contribute to high-velocity IT- Key ITIL practices for high-velocity environments
              • 1. Deployment management
                • 2. Business analysis
                  • 3. Information security management
                    • 4. Architecture management
                      • 5. Service validation and testing
                        Understand the digital product lifecycle in terms of the ITIL operating model- Digital product lifecycle and value streams
                        • 1. Designing and delivering digital products
                          • 2. Operating and improving digital products

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                            Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q73-Q78):

                            NEW QUESTION # 73
                            An organization has identified a workaround for dealing with a recurring incident. As this workaround involves a sequence of manual steps, the incident is still causing more impact than is acceptable.
                            Which should the 'problem management' practice MOST LIKELY recommend to minimize business disruption?

                            Answer: D

                            Explanation:
                            Problem management aims to reduce the impact of recurring incidents by moving from temporary workarounds to more stable and efficient long-term solutions. If a workaround involves manual steps and still causes unacceptable disruption, automating it helps reduce effort, speed up resolution, and minimize human error, thereby significantly reducing business impact while a permanent fix is being developed.


                            NEW QUESTION # 74
                            A software development organization only has one design team that is capable of working in an iterative and flexible manner. There are many teams that can do routine software development.
                            Which project should be assigned to the iterative flexible design team?

                            Answer: B

                            Explanation:
                            The mobile application to enable users to manage their finances should be assigned to the iterative, flexible design team, since it requires creativity, user-focused design, and the ability to adapt to evolving requirements, making it ideal for an agile, iterative approach.


                            NEW QUESTION # 75
                            An organization uses software robots to process the claim forms, documents and images submitted by its customers via the organization's mobile application.
                            What are the software robots an example of?

                            Answer: A

                            Explanation:
                            Software robots used to automate processing of claim forms, documents, and images are an example of digital technology. They represent enabling technologies such as automation and intelligent processing tools that support service delivery and improve efficiency within digital services, rather than being a product or a management approach.


                            NEW QUESTION # 76
                            How can the 'business analysis' practice contribute to a loosely coupled system architecture?

                            Answer: C

                            Explanation:
                            The business analysis practice contributes to a loosely coupled system architecture by translating user needs into requirements for each component, ensuring components are designed with clear boundaries and interoperability, which supports loose coupling.


                            NEW QUESTION # 77
                            An organization introduced 'chaos engineering' recently. The organization has now discovered that some of the disruptions orchestrated by the 'simian army' remain unnoticed until they affect the users.
                            Which is an example of how the 'monitoring and event management' practice could improve the situation?

                            Answer: B

                            Explanation:
                            The monitoring and event management practice ensures that services are continuously observed and that significant events are detected and acted upon in a timely manner. In the context of chaos engineering, creating notifications for induced outages ensures that disruptions introduced during experiments are immediately identified, preventing them from remaining unnoticed until they impact users and enabling faster detection and response.


                            NEW QUESTION # 78
                            ......

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