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BCS PC-BA-FBA-20 Exam Syllabus Topics:

Section	Weight	Objectives
Competencies of a Business Analyst	5%	- Professional knowledge and techniques - Personal qualities and skills
Validating and Managing Requirements	5%	- Requirements management and change control - Requirements validation and verification
Improving Business Services and Processes	10%	- Process modelling and analysis - Identifying improvement opportunities
Making the Business Case	10%	- Cost-benefit analysis and justification - Feasibility assessment
Modelling Requirements	5%	- Communicating requirements through models - Modelling notations and techniques
Delivering the Requirements and Solution	5%	- Benefits realization - Implementation considerations
Strategic Context for Business Analysis	5%	- Business strategy and objectives - Alignment with organizational goals
Defining the Solution	10%	- Gap analysis - Developing and evaluating solution options
Analysing and Managing Stakeholders	10%	- Stakeholder identification and classification - Stakeholder analysis and engagement strategies
Establishing the Requirements	10%	- Elicitation and definition techniques - Requirements types: business, functional, non-functional
Investigating the Business Situation	10%	- Investigative techniques: interviews, workshops, observation - Documenting current state
What is Business Analysis?	5%	- Definition and scope - Role and purpose of business analysis
Business Analysis Service Framework	5%	- Roles and responsibilities within the framework - Structure and process model

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BCS Foundation Certificate in Business Analysis V4.1 Sample Questions (Q11-Q16):

NEW QUESTION # 11
PESTLE Analysis is used to assess what?

A. Customer sentiment.
B. External environment.
C. Internal environment.
D. Stakeholder power.

Answer: B

Explanation:
PESTLE analysis is a strategic analysis technique used to examine the external business environment.
It considers Political, Economic, Social, Technological, Legal, and Environmental factors that may affect an organisation, business change, or proposed solution. It helps business analysts identify external opportunities, threats, constraints, drivers for change, and risks. Stakeholder power is assessed using stakeholder analysis techniques such as the power/interest grid, not PESTLE. Customer sentiment is more likely analysed through customer research, reviews, surveys, interviews, or customer journey work. Internal environment analysis is better supported by techniques such as SWOT, POPIT, value chain analysis, process analysis, and capability assessment. Since PESTLE focuses on factors outside the organisation's direct control, the correct answer is External environment.

NEW QUESTION # 12
The system should allow a user to enter customer details and select appropriate customers for a mailshot What is wrong with this requirement?

A. It contains the word should" which must not be used in a requirement.
B. It consists of two requirements which should be separately defined.
C. It should not contain the word "system" in the requirement."
D. It should be specific about the user it refers to.

Answer: B

NEW QUESTION # 13
What activities are shown on a value chain analysis?

A. Activity sampling.
B. Stakeholder management.
C. Primary and secondary activities.
D. Primary activities and support activities.

Answer: D

Explanation:
Value chain analysis examines how an organisation creates value for customers through a set of linked activities. Porter's value chain separates activities into primary activities and support activities.
Primary activities are directly involved in creating, delivering, marketing, and servicing products or services, such as inbound logistics, operations, outbound logistics, marketing and sales, and service.
Support activities enable the primary activities to operate effectively, such as procurement, technology development, human resource management, and infrastructure. Activity sampling is an investigation technique, not a value chain category. Stakeholder management concerns engagement with stakeholder groups and does not show operational value creation. The phrase "primary and secondary activities" is not the standard value chain distinction. The correct terminology is primary activities and support activities.

NEW QUESTION # 14
An IT department needs to upgrade its hardware to run the new version of an established operating system. The cost of this required upgrade is $2 million. As an alternative, the IT director has suggested that the company should change to a completely different operating system. Although this will cost $6 million, the change will bring many other benefits, including cheaper maintenance costs and increased security.
What is the avoided cost in his proposal?

A. $8 million
B. $2 million.
C. $4 million
D. $6 million.

Answer: B

NEW QUESTION # 15
When are the acceptance criteria for user acceptance testing defined?

A. When the users have had the opportunity to use the software for a period of time.
B. When the software has been completed and has passed system testing
C. When the deliverables of the system design have been agreed.
D. When the deliverables of the requirements analysis have been agreed.

Answer: B

NEW QUESTION # 16
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