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Google Associate-Google-Workspace-Administrator Exam Overview:

Certification Vendor:Google Cloud
Exam Name:Associate Google Workspace Administrator
Exam Number:Associate-Google-Workspace-Administrator
Exam Price:$125 USD
Exam Format:Multiple Select, Multiple Choice
Certificate Validity Period:3 years
Available Languages:Japanese, English
Passing Score:Not published
Exam Duration:120 minutes
Related Certifications:Google Cloud Certified
Real Exam Qty:50-60
Sample Questions:Google Associate-Google-Workspace-Administrator Sample Questions
Exam Way:Online-proctored or onsite at a Pearson VUE test center
Pre Condition:No formal prerequisites. Recommended to have hands-on experience managing Google Workspace environments.
Official Syllabus URL:https://cloud.google.com/learn/certification/associate-google-workspace-administrator

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Google Associate-Google-Workspace-Administrator Exam Syllabus Topics:

TopicDetails
Topic 1
  • Data Access and Authentication: This section of the exam evaluates the capabilities of Security Administrators and focuses on configuring policies that secure organizational data across devices and applications. It includes setting up Chrome and Windows device management, implementing context-aware access, and enabling endpoint verification. The section assesses the ability to configure Gmail Data Loss Prevention (DLP) and Access Control Lists (ACLs) to prevent data leaks and enforce governance policies. Candidates must demonstrate an understanding of configuring secure collaboration settings on Drive, managing client-side encryption, and restricting external sharing. It also covers managing third-party applications by controlling permissions, approving Marketplace add-ons, and deploying apps securely within organizational units. Lastly, this section measures the ability to configure user authentication methods, such as two-step verification, SSO integration, and session controls, ensuring alignment with corporate security standards and compliance requirements.
Topic 2
  • Troubleshooting: This section of the exam measures the skills of Technical Support Specialists and focuses on identifying, diagnosing, and resolving issues within Google Workspace services. It tests the ability to troubleshoot mail delivery problems, interpret message headers, analyze audit logs, and determine root causes of communication failures. Candidates are expected to collect relevant logs and documentation for support escalation and identify known issues. The section also evaluates knowledge in detecting and mitigating basic email attacks such as phishing, spam, or spoofing, using Gmail security settings and compliance tools. Additionally, it assesses troubleshooting skills for Google Workspace access, performance, and authentication issues across different devices and applications, including Google Meet and Jamboard, while maintaining service continuity and network reliability.
Topic 3
  • Managing Objects: This section of the exam measures the skills of Google Workspace Administrators and covers the management of user accounts, shared drives, calendars, and groups within an organization. It assesses the ability to handle account lifecycles through provisioning and deprovisioning processes, transferring ownership, managing roles, and applying security measures when access needs to be revoked. Candidates must understand how to configure Google Cloud Directory Sync (GCDS) for synchronizing user data, perform audits, and interpret logs. Additionally, it tests knowledge of managing Google Drive permissions, lifecycle management of shared drives, and implementing security best practices. The section also focuses on configuring and troubleshooting Google Calendar and Groups for Business, ensuring proper access control, resource management, and the automation of group-related tasks using APIs and Apps Script.
Topic 4
  • Configuring Services: This section of the exam evaluates the expertise of IT Systems Engineers and emphasizes configuring Google Workspace services according to corporate policies. It involves assigning permissions, setting up organizational units (OUs), managing application and security settings, and delegating Identity and Access Management (IAM) roles. The section also covers creating data compliance rules, applying Drive labels for data organization, and setting up feature releases such as Rapid or Scheduled Release. Candidates must demonstrate knowledge of security configurations for Google Cloud Marketplace applications and implement content compliance and security integration protocols. Furthermore, it includes configuring Gmail settings such as routing, spam control, email delegation, and archiving to ensure communication security and policy alignment across the organization.
Topic 5
  • Supporting Business Initiatives: This section of the exam measures the skills of Enterprise Data Managers and covers the use of Google Workspace tools to support legal, reporting, and data management initiatives. It assesses the ability to configure Google Vault for retention rules, legal holds, and audits, ensuring compliance with legal and organizational data policies. The section also involves generating and interpreting user adoption and usage reports, analyzing alerts, monitoring service outages, and using BigQuery to derive actionable insights from activity logs. Furthermore, candidates are evaluated on their proficiency in supporting data import and export tasks, including onboarding and offboarding processes, migrating Gmail data, and exporting Google Workspace content to other platforms.

Google Associate Google Workspace Administrator Sample Questions (Q75-Q80):

NEW QUESTION # 75
You work for a multinational organization. Employees in several office buildings are experiencing issues with Google Voice, including dropped calls and poor call quality. You need to quickly determine whether this is a localized issue or a broader Google Voice service disruption. What should you do?

Answer: A

Explanation:
When multiple users across different office buildings experience issues with a Google Workspace service like Google Voice (dropped calls, poor call quality), the first and most efficient step to determine if it's a widespread service disruption or a localized issue is to check the official Google Workspace Status Dashboard. This dashboard provides real-time and historical information on the status of all Google Workspace services.
Here's why the other options are less effective as the first step:
A . Verify whether users in the affected buildings have been assigned Google Voice licenses. If users are experiencing issues like dropped calls, it implies they have licenses and can generally access the service. A licensing issue would likely prevent them from using Google Voice at all, not just lead to poor quality. This would be a troubleshooting step if the dashboard shows no outage and individual users can't use the service at all.
C . Check the Google Workspace Updates blog for announcements about Google Voice issues. The Updates blog is for new features, policy changes, and sometimes post-mortems of past major incidents, but it's not a real-time status indicator for current outages. The Status Dashboard is designed for this immediate check.
D . Use the security investigation tool to search user log events for "Call failed", and analyze packet loss data. The security investigation tool is excellent for detailed forensic analysis of specific user activities and security events. While it could eventually reveal packet loss or call failure events, it's a time-consuming investigative tool. Before diving into granular logs, you first need to rule out a broader service outage that would affect many users. If the Status Dashboard shows no issues, then using the investigation tool to look at specific user logs is a valid next step for localized troubleshooting.
Reference from Google Workspace Administrator:
Google Workspace Status Dashboard: This is the primary and official source for real-time information on the status of Google Workspace services. It is designed precisely for checking widespread outages or disruptions.


NEW QUESTION # 76
The helpdesk at your organization reports that many users in multiple locations are not able to access Gmail, but can access other Workspace services. You need to troubleshoot the issue.
What should you do first?

Answer: B

Explanation:
If many users across multiple locations cannot access Gmail but can access other Google Workspace services, this suggests a possible service-wide outage. The first and most efficient action is to check the Google Workspace Status Dashboard to confirm whether Gmail is experiencing a known disruption before performing deeper troubleshooting.


NEW QUESTION # 77
The human resources department notified you of a legal investigation that was started for an employee in the finance department. You need to ensure that this employee's Google Drive data is preserved for at least one year and does not get deleted by the user or by other means. The Google Vault default retention rules for Drive are set for five years. What should you do?

Answer: D

Explanation:
When there's a legal investigation, the priority is to ensure that relevant data is preserved and not deleted, regardless of retention policies or user actions. A "hold" (also known as a litigation hold or legal hold) in Google Vault is specifically designed for this purpose. It overrides all retention rules (both default and custom) and prevents any data covered by the hold from being purged, even if a user attempts to delete it.


NEW QUESTION # 78
The names and capacities of several conference rooms have been updated. You need to use the most efficient way to update these details.
What should you do?

Answer: D

Explanation:
Exporting the resource list to a CSV file, making the necessary updates, and then re-importing the file is the most efficient method for updating multiple conference rooms at once. This approach allows you to make bulk updates quickly without needing to edit each resource individually or delete and recreate rooms. It also ensures that the updated information is applied to all affected rooms at once.


NEW QUESTION # 79
An employee is leaving your company and has numerous files stored in My Drive. Their manager wants to retain access to these files. You need to offboard the departing employee's Google Workspace account while ensuring that the manager can still access the files while following Google-recommended practices. What should you do?

Answer: D

Explanation:
Transferring ownership of the departing employee's files to the manager ensures that the manager retains access to all the files, including those stored in My Drive, without requiring additional steps like downloading or sharing files. This method follows Google-recommended practices and ensures that the files remain under proper management even after the employee's account is deleted. This process can be done efficiently during the offboarding process to ensure continuity of access.


NEW QUESTION # 80
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