Pass Guaranteed Peoplecert - ITIL-4-CDS - Updated ITIL 4 Specialist: Create, Deliver and Support Valid Exam Duration

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionObjectives
Organizational Structure and Service Value System- Service value chain integration
  • 1. Design and transition considerations
    • 2. Plan, improve, engage activities
      - ITIL Service Value System (SVS)
      • 1. Governance and value co-creation concepts
        • 2. Guiding principles application
          ITSM Practices in Create, Deliver and Support- Service Desk
          • 1. User support and communication channels
            - Problem Management
            • 1. Root cause analysis and prevention
              - Incident Management
              • 1. Incident lifecycle and resolution
                - Service Level Management
                • 1. SLAs and service expectations
                  - Change Enablement
                  • 1. Change control and risk assessment
                    Service Performance and Measurement- Metrics and KPIs
                    • 1. Performance indicators alignment
                      • 2. Service level metrics
                        - Continual improvement
                        • 1. Feedback loops and reporting
                          • 2. Improvement models and practices
                            Team Collaboration and Shift-Left Approach- Shift-left principles
                            • 1. Early resolution of incidents
                              • 2. Knowledge management empowerment
                                - Collaborative practices
                                • 1. Agile and DevOps integration
                                  • 2. Cross-functional teamwork
                                    Value Streams and Service Delivery- Value stream mapping
                                    • 1. Design-to-transition value streams
                                      • 2. Incident-to-resolution value streams
                                        - Workflow optimization
                                        • 1. Eliminating waste in processes
                                          • 2. Lean principles in service delivery

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                                            Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q38-Q43):

                                            NEW QUESTION # 38
                                            A technology organization is undergoing a strategic expansion, targeting emerging markets. The organization's current workforce has not had experience in dealing with the innovative products which are part of the new markets. What is the BEST strategic approach that the organization should adopt to resolve this situation?

                                            Answer: C


                                            NEW QUESTION # 39
                                            An organization is writing its test strategy in order to define the test levels and test types that are in scope for testing. In the past, the organization has experienced service disruptions after some releases of a particular application. These disruptions were happening because the application caused other applications to generate errors.
                                            Which test level should the organization focus on to address this weakness?

                                            Answer: A


                                            NEW QUESTION # 40
                                            An organization uses value streams to help them deliver consistent services, and they use
                                            `service integration and management' to manage many different suppliers. How does `service integration and management' work with the organization's value streams?

                                            Answer: D


                                            NEW QUESTION # 41
                                            What approach can ensure testing happens earlier in the development lifecycle?

                                            Answer: B


                                            NEW QUESTION # 42
                                            A cross-functional team is designing a value stream to support the development of a new financial service. Some members of the team are suggesting that multiple value streams are needed. Which factor would MOST LIKELY influence the need for multiple value streams?

                                            Answer: A


                                            NEW QUESTION # 43
                                            ......

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