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EXIN ITILFNDv4 Exam Overview:

Certification Vendor:	EXIN
Exam Name:	ITIL 4 Foundation
Exam Number:	ITILFNDv4
Real Exam Qty:	40
Passing Score:	65%
Exam Format:	Multiple Choice
Available Languages:	Japanese, Italian, Portuguese, French, Chinese, English, Spanish, German
Exam Duration:	60 minutes
Related Certifications:	ITIL 4 Foundation
Sample Questions:	EXIN ITILFNDv4 Sample Questions
Exam Way:	Online or Test Center (Pearson VUE / EXIN)
Pre Condition:	None
Official Syllabus URL:	https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

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EXIN ITILFND_V4 (ITIL 4 Foundation) Certification Exam is a globally recognized certification for IT professionals who are seeking to enhance their skills and knowledge in IT service management. ITIL 4 Foundation certification is designed to equip individuals with a comprehensive understanding of the ITIL 4 framework and its best practices. ITIL 4 Foundation certification exam is conducted by EXIN, a leading provider of IT certification exams.

EXIN ITIL 4 Foundation Sample Questions (Q47-Q52):

NEW QUESTION # 47
How should the workflow for a new service request be designed?

A. Avoid workflows for simple service requests
B. Leverage existing workflows whenever possible
C. Use different workflows for each type of service request
D. Use a single workflow for all types of service request

Answer: B

NEW QUESTION # 48
Which practice identifies metrics that reflect a customer experience of a service?

A. Service desk
B. Continual improvement
C. Service level management
D. Problem management

Answer: C

NEW QUESTION # 49
Which step of the 'continual management model' defines measurable targets?

A. Where are we now?
B. What is the vision?
C. How do we get there?
D. Where do we want to be?

Answer: D

NEW QUESTION # 50
Identify the missing word(s) in the following sentence.
A(n) [?] is the cause, or potential cause, of one or more incidents.

A. Known error
B. Problem
C. Event
D. Change

Answer: B

Explanation:
The cause of one or more incidents. It represents a deeper issue that needs to be identified and resolved to prevent future incidents. For example, the root cause of a system outage might be a software bug or a hardware failure.

NEW QUESTION # 51
What should be done to determine the appropriate metrics for measuring a new service?

A. Using operational data to provide detailed service reports
B. Asking customers open questions to establish their requirements
C. Measuring the performance over the first six months, and basing a solution on the results
D. Asking customers to provide numerical targets that meet their needs

Answer: A

NEW QUESTION # 52
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