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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Topic 1: ITIL Service Value System (SVS)	- Governance - Continual Improvement - Practices Overview - Guiding Principles - Service Value Chain
Topic 2: The Four Dimensions of Service Management	- Partners and Suppliers - Value Streams and Processes - Information and Technology - Organizations and People
Topic 3: Service Management Key Concepts	- Value and Value Co-creation - Service Offerings - Service Relationships

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ITILFND_V4 Valid Test Questions | ITILFND_V4 Exam Question

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EXIN ITIL 4 Foundation Sample Questions (Q62-Q67):

NEW QUESTION # 62
What is the customer of a service responsible for?

A. Provisioning the service
B. Defining the requirements for the service
C. Using the service
D. Authorizing the budget for the service

Answer: B

NEW QUESTION # 63
Which statement about change authorities is CORRECT?

A. Change authorities are only required for authorizing normal changes
B. Change authorities are only required for authorizing emergency changes
C. Change authorities are assigned when each change is deployed
D. Change authorities are assigned for each type of change and change model

Answer: D

NEW QUESTION # 64
Which of the four dimensions focuses on roles, responsibilities, and systems of authority?

A. Value streams and processes
B. Partners and suppliers
C. Organizations and people
D. Information and technology

Answer: C

NEW QUESTION # 65
What is CORRECT about service request management?

A. Compliments can be handled as service requests
B. Service requests can be used to restore service
C. Complex service request procedures should be avoided
D. A new procedure is required for each new service request

Answer: A

NEW QUESTION # 66
Which 'service level management' activity helps staff to deliver a more business-focused service?

A. Creating targets based on the percentage of uptime of a service
B. Understanding the ongoing requirements of customers
C. Using complex technical terminology in service level agreements (SLAs)
D. Measuring low-level operational activities

Answer: B

NEW QUESTION # 67
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